- “Why should I hire you?”
- “What are your future ambitions?”
- “Can you describe any past jobs and related skills?”
- “Why is it important to work with urgency?”
- “How would you handle an upset customer?”
ShopRite Interview – Cashier
Interviews for Top Jobs at Shoprite Supermarkets
- What are your strengths and weaknesses?
- Why did you choose Shoprite?
- What’s your availability and are you in school?
- Which hours are you available to work?
- Why do you want to work here?
- What do u offer what are your strengths?
- What are three words you would use to describe yourself?
- Do you have any previous work experience?
- When am I available to start?
- What past experience did you have?
- Have you worked in a grocery store before?
- What do you define as customer service?
- Why do you wanna work here?
- How you handle angry customer?
- Tell us something about yourself?
- What is your availability like?
- Can you work evenings and weekends?
What were your responsibilities in your last job?
This is a good opportunity to demonstrate that you have experience or knowledge suitable for the job you are applying for.
Even if you have never done exactly this specific kind of job, usually you should be able to name a few transferableâ skills that you used in your previous work assignments that are quite easily applicable to the position you are applying for.
- About YourselfRemember your last (or current) job and compile a list of things you had to do while working there. If you don’t know where to start, picture your typical working day at one of your previous jobs, or college day if you are applying for your first job ever. Describe the categories of tasks in bullet points. Then, try to remember the less ordinary tasks you had to do as well, and add them to the list.
- About The CompanyResearch the company and the job description.
- What do you expect to be doing in this job?
- How would your performance be measured?
List a few items in bullet points.
- About The FitChoose a few task categories that seem like a match between your experience and the requirements of the current position. Think of a couple of relevant examples to illustrate your experience. Craft your stories using the STAR method.
Optionally, you can end with a question like. Does this correspond with the expectations for this role? Could you give me an example of what is expected from a successful candidate within the first, say, 3 months?”
That can help you learn more about the company and the job, turn the “interrogation” into a conversation and will allow you to relax some tension.
This question is asked 65% more frequently at Shoprite Supermarkets than at other companies.
16 frequent non-technical questions at Shoprite Supermarkets :
According to our research, hiring managers at Shoprite Supermarkets ask soft skills interview questions 77% more than at other companies.
How would you handle a customer with difficult behavior?
People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.
- About YourselfLook back on your experience. Have you worked with a difficult or disruptive person? Remember how you diffused the situation and how you turned things around.
- Do you have certain principles, or methodology, to deal with difficult people?
- Do you have strong people skills, are you good at conflict resolution?
- Are you high on emotional intelligence? Can you give an example?
About The Company
- What have you found about the company and its culture?
- What have you learned about how the employees value each other?
- How do they treat their customers?
- Knowing their line of business or industry, what can be some examples of difficult customers?
About The Fit
A question like this asked in an interview, may be an indication that difficult customers, or other difficult stakeholders, may indeed be something that you will probably encounter in this company, and it is important for the interviewer to know that you will be able to handle this challenge with good grace.
If you can give an example of how you handled a difficult person in the past in a situation similar to what this company may require from you, this will strongly increase your chances of showing yourself as a good fit.
What experience do you have in this field?
- About YourselfStart with defining your Key Selling Points you want to emphasize for this position.
- What job experiences brought you to those points?
- What were the job titles and the most relevant responsibilities?
About The Company
Do your research of the company and the requirements for the position.
- What is the company looking for in terms of experiences and qualifications?
- What problems are they trying to solve with this position?
Highlight 3-5 key required experiences or skills from the job description.
About The Fit
Which of your Key Selling Points match with the required experiences or skills? Can you think of an example story showcasing this match?
Nowadays, every hiring manager wants results, so think in terms of specific achievements and try to structure your example accordingly.
What would your previous coworkers or clients tell me about you?
How to answer
This question is another way of saying, “Tell me about yourself” but from another person’s point of view.
Most prospective employers ask this interview question to compare your self-assessment to how your references might describe you and to assess your soft skills to determine how well you’d fit into their group dynamic and company culture.
- About YourselfSpend some time reflecting on how others perceive you so that you can speak smoothly without overinflating or undervaluing yourself.Recall conversations with coworkers or managers in which you received acknowledgment or feedback.It is an opportunity for you to share your best traits (your Key Selling Points).
- Would your coworkers and clients say that you are dependable, trustworthy, flexible, honest?
- Do you always show up to meetings on time and promptly reply to emails?
- Would your coworkers say you are punctual and responsive?
If you frequently lend a hand when co-workers or customers struggle, your colleagues, clients and managers would highly likely say that you are helpful.
About The Company
Research the company to learn what the employer or interviewer values.
Compare their values with your qualities that you think would be a good fit and carefully read the job description.
The employer’s job posting is a great guide for what employers want to see in candidates.
About The Fit
Use the question as an opportunity to emphasize your strengths.
It’s important to highlight how well you communicate and how well your personality and work style will match the company and team culture.
Using the STAR method, describe a successful team project from your previous job mentioning how well you interacted with your colleagues.
“My past coworkers have told me that I am highly organized and quite good at time management. During one specific project, my team members gave me praise for developing and sticking to a timeline for all the different aspects of the project. We ended up successfully completing the project ahead of time, and it went really well! I’d love to have a similar relationship with my team members in this position.”
If by chance you didn’t get along well with your coworkers at your last job or your coworkers would be likely to note that you didn’t fit in, it could mean that the company culture wasn’t a good fit for you.
Make sure that if the job you are interviewing for has a similar company culture, or you may not be deemed a good fit for that either.
Tell me about a time when you’ve resolved a problem for a frustrated customer
How to answer
Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.
- About YourselfThink of a time when, as a customer, you had a problem with a company.
- How did you feel?
- How did you want to be treated?
- How would the situation ideally be resolved?
- If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
- What was the critical factor in a successful resolution of the situation?
Try to define your principles or approach.
For example, I know that people tend to be frustrated when they feel neglected and unimportant.
Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea).
Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean – showing full attention greatly improves your chances of mitigating the situation.
About The Company
Every company relies on customers.
Research the company you are applying to and try to find out what their standards of customer relationship or service are, as well as try to find out some real cases where the customers complained about the company, and what the company did to mitigate the situations (a possible source might be Yelp! or another social media platform).
Based on your research, how does the company treat customers? How do they resolve customer issues?
About The Fit
How can you make things better and WOW the customer? Give an example that demonstrates that your approach to resolving customer frustrations is in line with the company policies.
Describe a time you went above and beyond for a customer
This question lets the interviewer know how well you think on your feet and how great your customer service skills are.
- About YourselfThink about the time you were a customer, how were you treated and how could your experience have been made the best? Now think about the time you had to help a customer. What did you do to make that experience unforgettable for him?
- About The CompanyThink carefully about the company and what they are looking for. Read online reviews and any other available information.
- What are their standards for treating customers?
- What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
- About The FitThink of the companys ideals and connect those with your skills and qualifications. Now think of how these requirements are met by how you went above and beyond for a customer. Frame your story in terms of your STAR method: S – What was the Situation?T – What was your Task?A – What Action did you take?R – Talk about the Results.
Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.
This question is asked 21% more frequently at Shoprite Supermarkets than at other companies.
What should I wear to an interview at ShopRite?
- Business casual (e.g. dress slacks)54%
- Casual (t-shirt and jeans)22%
- They didn’t have a dress code13%
- Formal (business suit)9%
- Special outfit (e.g. protective gear)2%
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