Landing an interview with Amazon might feel like one of the most exciting — and intimidating — things to happen to you. Amazon, like most organizations, puts a lot of effort into hiring the right fit for their open positions. As CEO Jeff Bezos once shared, “I’d rather interview 50 people and not hire anyone than hire the wrong person.”
It says a lot if your resume got past the gatekeepers and into the hands of an Amazon hiring manager. Now, take a deep breath and get prepped for your interview.
Ep 2: IT Support Associate & Engineer Interview
Questions on Amazon IT support associate II Hirevue interview questions
- What do you like to do in your free time, while at work?
- What steps you will follow if you don’t know how to solve issue while troubleshooting at work?
- What is 169.xxx IP address? How to fix 169 IP address error?
- how do you see all running applications in windows ? What is command in the CLI (Microsoft)? Can we also check it in Linux CLI?
- What troubleshooting steps you will follow if the printer is not working?
- Mircosoft service-related quest. (don’t remember)
- Explaining reason about anything should be logical, Relevent y u wanna join or leave or any question asked which are irrelevant but still you need to give logical answer. If jot rejected.
- It was a personal round with HR, they have asked my family background and why did i choose this job and only their company as we have many different companies other than theirs
- Prev work experience, What was your roles and responsibilities,self intro and some basic communication checking questions on both telephone and video
- All the technical related questions like if you face any blue screen issues want you will trouble shoot
- About computer and network basic and sales skills. Demonstration and mock calls
- Pronounce the words like , vision , treasure , measure , pleasure , asia etc
- The next round was voice and accent round followed by one more HR round
- They checked communication skills and also technical knowledge
- Priority P1P2 how will you set the priority of incident
- Here, they check your technical knowledge. Be it hardware, software or exchange server issues. Questions will be somewhat like this : How to import contacts on outlook slow performance issues Not able to create a folder, how to work on it? Windows update is stuck fix the issue No boot issue Windows apps store related
- Ip address. Private address. Public address. And Dns and dhcp
- Here, HR asks you your basic details whatever you mentioned on your CV
- post that, they will ask your work experience, place from where you are, educational qualifications, designation of current company
Top 3 Amazon interview questions
What would you do if you found out your closest friend at work was stealing?
You are likely to be asked this question regardless of the position you’re interviewing for, especially with cost reduction and shrinkage being top priorities for a company like Amazon. There is really only one way to answer this question that speaks to honesty, integrity, trust, and leadership:
While it would be a difficult situation to find myself in, integrity is essential to me. Plus, stealing is against policy and costs the company’s bottom line, no matter how insignificant the theft might seem. I would go to my department manager and report the theft or use the company’s recommended reporting policy for such behavior.
Describe your most difficult customer and how you handled it.
Amazon is known for their customer service. If the position you’re interviewing for is a customer-facing position, then you can count on a question similar to this. When answering this question, apply the STAR method:
Once, I encountered a repeat customer who was upset that an item he ordered was delayed. It was scheduled to arrive within five days of him ordering it, but due to backlog issues with the supplier, the delivery time was adjusted to be 30 days out. The item was an anniversary gift for his wife, and the anniversary was less than two weeks away.
Obviously, the 30 days would not work for him, and he was close to irate about the situation. I needed to figure out a way to help him receive the anniversary gift on time. I first contacted the supplier to see if there was any way to expedite the order, but the best they could do was get the item to him a couple of days earlier than the revised scheduled arrival date.
So, I then worked with the customer to identify a different supplier that sold an almost identical item. I offered him expedited shipping at no charge, so he would receive the item within three days, and that timing worked for his anniversary date. I also offered him a 20 percent coupon towards his next purchase. He was pleased with the outcome, and he remained a loyal customer.
Tell me about a time you were 75 percent through a project and had to pivot quickly. How did you handle it?
Life happens when we are in the middle of projects, and Amazon leadership will want to know how you handle these types of situations when they occur. You could encounter this question for many different types of roles, including technical and management positions. Your answer should speak to your agility, leadership, and problem-solving skills:
At my last job, I was leading a project that was near completion. Everything was moving smoothly and on-target for timely completion. Then, one of our partners providing one of the software upgrades that were to occur at the 90 percent mark encountered a breach of their systems and was estimated to delay the project by two to four weeks.
I had to review our plans and come up with options to keep the project on target as much as possible. Going with another software provider wasn’t a viable option, as the groundwork had been laid to go live with the current provider, and starting over would have delayed the project even more. Instead, we were able to allocate two resources to support the provider in recovering from the breach in less than half of the time that was projected.
As a result, we were able to complete the project only two days after the originally scheduled completion date. Fortunately, since we had built in a cushion for contingencies, we were able to go live on schedule.
Amazon IT Support Associate II Interview Questions
- Linux command to find IP address
- What do you like to do in your free time, while at work?
- What steps you will follow if you don’t know how to solve issue while troubleshooting at work?
- What is 169.xxx IP address? How to fix 169 IP address error?
- How do you see all running applications in windows ? What is command in the CLI (Microsoft)? Can we also check it in Linux CLI?
- What troubleshooting steps you will follow if the printer is not working?
- Mircosoft service-related quest. (don’t remember)
- Totally don’t remember
- In the first round, they asked me some questions about Windows OS troubleshooting and some networking stuff. CompTIA A+ materials should be sufficient to answer these questions.
- 2nd round of interviews was entirely behavioral and it’s all about Amazon’s leadership principles. Prepare some good stories from your past experience, it could be work or school-related or your personal endeavors.
- What is Windows Active Directory?
- What is the difference between TCP and UDP? Can you name a services for each?
- On Linux, how do you restart a system through the command line?
- What was the difficult situation you faced and how did you overcome?
- Tell me about yourself and your IT background.
- Tell me about a time where you had to deal with a difficult customer. (STAR method)
- What excites the most about IT?
- Technical questions:
- OSI model, all 7 of them (Explain all)
- What is DNS? TCP? DHCP? UDP? SSH? Ping? VLAN?
- What is a firewall?
- What is Active Directory? Powershell?
- What is the default gateway? group policy?
- What is a MAC address? IP address?
- Basic Linux commands. (ls, cd, cat, cp, mv, grep, sux, sudo, mkdir)
- During the second interview you will be asked to provide examples from your past experience where you displayed some of Amazon’s leadership principles, likely including Bias for Action, Customer Obsession, Think Big, Earn Trust, and Deliver Resu
- TCP/IP stack. Windows and Linux. You answer to the best of your ability as questions get harder. A lot of behavioral questions. ” Tell me about a time you had a project and did not complete it in time” type of questions.
What people are saying about Amazon IT support associate II Hirevue interview questions
The first round of interview was a phone screening. The person who interviewed me was pretty chill. It felt more like a casual conversation rather than an interview. It lasted about an hour. The 2nd round of interviews was 2 hours long and with two different people. They were both chill and I had a really good time. The 2nd round was all about behavioral questions.
In the first round, they asked me some questions about Windows OS troubleshooting and some networking stuff. CompTIA A+ materials should be sufficient to answer these questions. 2nd round of interviews was entirely behavioral and it’s all about Amazon’s leadership principles. Prepare some good stories from your past experience, it could be work or school-related or your personal endeavors.
After i applied I received a link for an online interview and A few weeks later I received an email for a phone interview for 2 hrs. That is behavioral-based questions which ask about past situations or challenges you’ve faced and how you handled them, using Leadership Principles to guide the discussion.
Interview was on Amazon chime. I got the email of interview before two week in that email they told to prepare 14 principles of Amazon and it will be conversational interview, they also said questions will be on situational questions based on leadership. But the interviewer asked me about technical questions which was unknown for me and I wasn’t prepared they asked me about bias, vpn, login issue in computer, distributed list and shared mail box.
FAQ
What questions will be asked in Amazon interview?
What is a IT support associate II?
Is it difficult to pass Amazon interview?
What are Amazon interview rounds?
