Living in Hillsboro, TX? Then you know that paying your water bill to the city’s Utility Billing department is a regular part of life. I’m going to walk you through everything you need to know about paying this essential bill conveniently and on time.
Overview of Hillsboro’s Utility Billing Department
The Utility Billing department is part of the city’s Finance and Human Resources Department. This office handles water and wastewater billing for all Hillsboro residents.
You have several options for paying your water bill
- Online
- By mail
- In person
- Drive-through window
The department is located in the City Annex Building at 115 S. Church St. Suite B.
Payment Options
Pay Online
The easiest way to pay is online through the city’s website. Just go to the Utility Billing page and click on the big green “Pay Water Bill” button.
You’ll need your account number and the amount due. The online payment portal accepts Visa, MasterCard, and electronic check.
Pay by Mail
To pay by mail, send your payment to:
City of Hillsboro
PO Box 568
Hillsboro, TX 76645
Make sure you include your remittance stub and account number. Allow 3-5 business days for your mailed payment to reach the billing office.
Pay in Person
You can pay in person at the Utility Billing office located at:
115 S. Church St., Suite B
Hillsboro, TX 76645
The office is open Monday-Friday from 8am-5pm. You can pay with cash, check, money order, or credit/debit card.
Drive-Through Window
For fast, convenient payment, use the drive-through window located on Elm Street, just west of the main City Annex building. The window is open Monday-Friday from 8am-5pm.
Payment Due Date
Water bills in Hillsboro are sent out monthly. Your due date is shown on your bill and is usually around the 25th of the month.
If the due date falls on a weekend or holiday, you have until the next business day to pay without late fees.
Late Fees and Disconnection
If your payment is late, you will be charged a 10% penalty on the past due balance.
Accounts more than 30 days past due may be disconnected. A $50 fee is charged for reconnection of service.
To avoid late fees, make sure to pay your bill on time every month. I recommend setting a reminder on your calendar so you don’t forget.
Payment Assistance Programs
If you’re having trouble paying your water bill, Hillsboro offers payment assistance programs:
-
Deferred payment plans – Set up a payment plan to pay past due balance over time.
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Project SHARE – Provides emergency bill payment assistance for qualifying low-income households.
Contact the Utility Billing office to learn more about these programs.
Moving In or Out of Hillsboro?
If you’re establishing or disconnecting water service, you’ll need to fill out a Utilities Application:
Be sure to contact Utility Billing at least 1 day before your move so they can schedule turning on/off service. Provide your new address and the date you need service disconnected/connected.
Contact Information
That covers the basics of paying your water bill to the City of Hillsboro. Here’s the contact information for the Utility Billing Department:
Utility Billing Department
214 E. Elm Street
Hillsboro, TX 76645
Phone: (254)-582-3271
Email: [email protected]
Website: hillsborotx.org/utilitybilling
How to Pay Your Water Bill Online – One Time Payments
FAQ
How do I pay my water bill in Texas?
There is an online form to fill out that only needs your account number and PIN number. It only takes two minutes. Enjoy the convenience of paying your bill online. Available 24/7, Texas Water Utilities’ online bill pay system is safe, secure, and free. Payments typically post to customer accounts within 1 hour.
How do I pay my Fort Bend water bill online?
Web payments: Log onto www. sienv. com and choose your district to access the online portal. You can register your account, OR pay as a guest! Live agent assisted payments: call 1-855-270-3592.
How much does the city of Hillsboro utility bill cost?
In 2024, the average monthly utility bill for a home in Hillsboro will cost about $125. This includes charges and fees for the following services provided by the City and Clean Water Services: 53: Hillsboro’s drinking water rates make up approximately 38% of a residential customer’s total city utility bill.
Where can I pay my water bill in Hillsboro?
The Utility Billing Division processes all water and waste water billing for residents of the City of Hillsboro. Residents can pay their utility bills online, by mail, in person, or via drive through. The Utility Billing Division is located in the City Annex Building, 115 S. Church St. Suite B.
How do I Make my Town of Hillsborough water utility bill payments?
You can make your Town of Hillsborough water utility bill payments using our Automatic Payment Program (APP). Setting it up is easy and free, and with APP, your water bill is taken out of your bank account automatically.
How does the city of Hillsboro manage drinking water rates?
The City of Hillsboro Water Department carefully manages drinking water rates to ensure equity for all customers. The City of Hillsboro Utilities Commission, not the City Council, looks at revenue needs and costs every year and suggests a rate change.
How do I pay a permit in Hillsboro?
How do I pay? The City of Hillsboro makes it easy to pay for things like permits, court fees, and utilities online.
How do I pay my bill at Hillsboro Civic Center?
You can pay your bill 24/7 with our convenient automated phone payment system. Simply call 503-681-6163 and have your account and customer number ready. — Hillsboro Civic Center—South Parking Lot: In the South Civic Center Parking Lot, at the corner of SE Washington St., there is a payment dropbox. and Main St.
