Making monthly utility payments can feel like a chore But paying your water, electric, and sewer bills on time is crucial for uninterrupted service The City of Danville offers various options to easily pay your utility bill before the 10th of each month. Read on to learn about online, phone, automatic, and in-person payment choices.
Online Account Access
For 24/7 account access, online bill pay through InvoiceCloud is the easiest method. You can either make one-time payments or better yet, register your account. Benefits of registration include:
- Storing payment information
- Viewing billing and payment history
- Enrolling in autopay
- Signing up for paperless billing
To make a one-time payment, visit the City’s Online Payments page Have your account number ready
To register your account for full access, click “Register” on the online payment homepage. Follow prompts to create your user profile and secure login.
Pay-by-Phone
For quick bill payment access without logging in online, the City of Danville has a dedicated phone line. Call 866-771-1193 anytime to pay via credit/debit card or electronic check.
When prompted, enter your 10-digit utility account number Then follow voice instructions to make your payment
Text Payments
Today’s world is all about texting. Now you can get bill notifications and pay your Danville utility bill completely through text message.
First, register your account online with InvoiceCloud. Under “My Profile,” enroll in text pay. You’ll then receive a text when your bill is ready with prompt instructions to pay via text.
Automatic Payments
Set it and forget it. Sign up for automatic monthly payments and your utility bill is deducted from your chosen account.
Register your InvoiceCloud account online. Under “My Profile,” select automatic payment using your credit/debit card or bank account. Processing fees apply for card payments.
Or mail a completed Authorization Form with a voided check to the Water Department to enroll in bank account auto-pay. No fees apply.
Pay In-Person
Prefer to hand deliver your utility payment? You have a couple options:
Water Department Office
Located inside City Hall
Monday-Friday, 8:30AM-5PM
Accepts cash or checks
Drop Boxes
City Hall side entrance and parking lot 24/7
City Hall: 445 W Main Street
Farmers National Bank
Junction City and Perryville locations only
Check payments accepted
Mail-In Payments
Sending your utility payment via US Mail is still a choice. Just be sure it’s postmarked by the 10th of the month due date.
Mail checks to:
City of Danville
PO Box 670
Danville, KY 40423
Please note: As of June 2022, the City no longer accepts mailed money orders or cash. Check is the only accepted form of mail payment.
Avoid Late Fees
Utility bills are due by the 10th of each month. After that, unpaid accounts face potential disconnection. Late fees also apply to past due balances.
To avoid penalties, make payments by the 10th using one of the following convenient methods:
- Online account access
- Phone payments
- Text payments
- Automatic payments
- In-person payments
- Mailed checks
Review your options and select the payment method that best suits your needs. Consistently paying your Danville utility bill on time helps avoid service interruptions and costly late fees.
Assistance Options
If you are struggling financially and unable to pay your utility bill, assistance programs may be available:
Bluegrass Community Action Partnership
Offers the Low-Income Housing Water Assistance Program
859-236-2955
Family Services Association of Boyle County
Provides additional utility and housing assistance
http://fsaboylecounty.org/
Contact the City of Danville Utilities Office at 859-238-1200 to learn more about enrollment in these programs.
Communication is Key
Be sure to keep your contact information current with the Danville Utilities Department. Up-to-date phone numbers and email addresses ensure you receive important notices about your account.
Delinquent notices are no longer mailed. But automated calls go out to past due accounts at risk of disconnection. Don’t miss these crucial reminders by updating your contact info as needed.
Stay on top of your City of Danville utility account. Sign up for paperless billing, review payment options, and enroll in autopay or text notifications. With multiple ways to get bill notifications and pay on time, avoiding late fees and service interruptions is a breeze.
Bad drivers of Danville, Kentucky [Episode 1]
How do I pay a water bill in Danville Ky?
Pay in Person: You can pay with cash or a check at City Hall’s Water Department, Monday through Friday, 8:30 a.m. to 4:30 p.m. m. – 5:00 p. m. Or, you can use the drop boxes near the building’s side entrance or in the parking lot. You can also mail checks to PO Box 670, Danville, KY 40423.
How do I contact Danville Water Department?
Contact 859-238-1200, option 1 and 1, to discuss your account with a customer service representative. The City of Danville Water Department needs to have your most up-to-date contact information so they can keep you informed about your account.
How do I pay my utility bill in Danville?
Pay by Phone: The City of Danville now has a designated line for utility payments. Call 866-771-1193 at any time to pay with a credit card or electronic check. To pay by text, either create an account online or ask a customer service rep to “pay to text.”
What happens if I don’t pay my Danville utility bill?
It is very important that you have given the City of Danville Utilities Department up-to-date contact information so that they can get in touch with you. Please contact the office to update your information, if necessary. Unpaid bills are subject to disconnection. A $25 reconnection fee is assessed at the time of disconnection.
Does Danville have a boil water advisory?
There is a BOIL WATER ADVISORY in effect for about 34 people in Danville who use the water supply. This is because there is a chance that bacteria will get into the water supply after an event like this.
