The Top 17 HealthPlan Services Interview Questions and How to Ace Your Interview

This article has been vetted by University of Phoenixs editorial advisory committee. Read more about our editorial process.

Interviewing at HealthPlan Services? You’ve come to the right place. With over 50 years of experience providing cutting-edge solutions for health insurers and administrators, HealthPlan Services (HPS) is a leader in the healthcare payer services industry. Landing a job here means joining a team focused on innovating the future of healthcare.

But first, you have to ace the interview.

Interviews with HPS focus on your problem-solving abilities, communication skills technical competencies and cultural fit. Preparing beforehand goes a long way towards making a stellar first impression.

In this article, we’ll cover the top 17 most commonly asked interview questions at HPS and provide tips on how to craft winning responses.

Overview of the HPS Interview Process

The HPS interview process typically follows these steps

  • First phone screen: During this 30-minute call, your resume and experience are looked over. It’s a chance for the recruiter to get to know you better.

  • Technical phone interview: If you are applying for a technical job like software engineer, you should expect at least one 45–60 minute technical screen that focuses on your programming skills.

  • On-site interviews: After being screened over the phone, strong candidates are invited to the HPS office for four to six one-on-one interviews. These are either behavioral or technical focused.

  • Presentations – Some roles require giving a presentation on a relevant topic during the on-site. Come prepared to showcase your skills.

  • Follow-ups – Additional phone interviews may be needed to assess candidates further. Don’t be alarmed if asked back for more interviews.

Throughout the process, communication tends to be slow, so patience is key. The assessments are aimed at getting a comprehensive view of your qualifications and seeing how you gel with the HPS culture.

Now let’s get into the top questions and how to prepare winning answers.

1. Walk me through your experience with analyzing large data sets. How did you draw meaningful insights?

HPS handles massive amounts of sensitive health data daily. They need people who can derive strategic insights from complex information.


  • Pick an example that shows your strong analytical skills – examining trends, spotting patterns, identifying issues.

  • Demonstrate your ability to synthesize key takeaways and make data-driven recommendations.

  • Discuss any tools/methods you used to analyze the data and visualize the findings.

  • Emphasize how your insights solved problems or led to business improvements.


“In my previous role, I spearheaded an analysis of six months of customer churn data to uncover patterns and opportunities to improve retention. Using SQL, I queried the dataset to group customers by location, plan type, and demographics. This allowed me to identify that customers under 30 years old on HMO plans had significantly higher churn rates.

To visualize the analysis, I created interactive Tableau dashboards that mapped churn rates by zip code and overlaid demographic factors. These dashboards clearly showcased the trends, highlighting the customer segments most at risk for churn.

Based on the insights, I proposed a targeted retention program with customized outreach and incentives for high-risk customers. This data-driven approach decreased churn by 10% in the first quarter of rollout.”

2. Tell me about a time you successfully translated a complex technical concept into simple, easy-to-understand language.

At HPS, you’ll frequently need to explain intricate health insurance topics to diverse audiences. They want people who can take complex ideas and communicate them clearly.


  • Pick an example that demonstrates your communication abilities – avoid technical jargon, use analogies, relate concepts to everyday life.

  • Explain your process for identifying the key points and determining the best way to convey them to the particular audience.

  • Share positive feedback you received or metrics showing your explanation was effective.


“When I started as a Technical Support Analyst, I recognized our documentation was filled with technical terms confusing for non-technical customers. I volunteered to overhaul our manuals to make them more user-friendly.

My first step was highlighting sections packed with IT verbiage and determining simpler phrasing. I put myself in the shoes of the end user without a technical background. To relate concepts, I used analogies like comparing logging into a website to entering your house with a key.

After release, our customer satisfaction metrics for documentation improved from 67% to 91%. My team lead praised my work for enhancing the user experience. This example shows my ability to break down complex technical topics into clear, plain explanations understandable for any audience.”

3. Tell me about a time you had to rapidly learn a new technology or system. How did you get up to speed quickly?

The fast-paced healthcare environment requires quick adaptation. HPS needs team members able to tackle new systems and processes on the fly.


  • Pick an example that demonstrates your self-starting attitude and ability to learn independently.

  • Discuss how you approached getting ramped up – seeking resources, documenting learnings, experimenting hands-on.

  • Share specifics on how quickly you became proficient through your learning strategies.


“When I joined my current company, I needed to quickly get up to speed on the proprietary CRM system used across the organization. To accelerate my learning, I took initiative to schedule 1-on-1 demos with our CRM experts to see real examples of effective usage. During each session, I documented key features, shortcuts, and use cases.

Outside of demos, I spent time clicking through the CRM, testing functionality myself. Within two weeks, I had built an personalized reference guide documenting the core features. I also requested sandbox access to practice entering dummy contacts and accounts to simulate real usage.

Within my first month, I had become self-sufficient using the CRM thanks to my hands-on learning approach. When new hires started a month later, I was able to confidently train them on the platform, highlighting my ability to rapidly adopt new technology.”

4. Describe a time you successfully balanced multiple priorities with tight deadlines. How did you organize and manage your time?

Juggling competing priorities is standard at HPS. You’ll need stellar time management and organizational skills to thrive in this results-driven environment.


  • Outline your approach to prioritizing when faced with multiple urgent tasks. Discuss tools you use to stay organized.

  • Share an example that demonstrates your effective time management and ability to get quality results despite tight deadlines.

  • Highlight how you remained calm under pressure and any assistance you sought from team members.


“In my current role, I’m often juggling multiple client requests with back-to-back deadlines. For example, last month I was finalizing a quarterly report for Client A while assisting Client B with an urgent issue that required a 24 hour turnaround.

To stay on track, I used a kanban board to visualize all my assignments and deadlines. This allowed me to prioritize Client B’s urgent issue without losing sight of the quarterly report timeline. I stayed focused by blocking time on my calendar to dedicate to each task.

Despite a tremendous workload that week, I delivered high quality work for both clients by deadline. I credit my organization, focus and ability to thrive under pressure. During times of peak demand, I also don’t hesitate to collaborate with teammates to temporarily redistribute responsibilities.”

5. In your experience, what are some best practices for writing easy-to-understand technical documentation?

Creating technical documents HPS clients can actually use requires skill. This question evaluates your ability to produce clear, user-focused documentation – a key priority for the company.


  • Demonstrate knowledge of core documentation best practices – use everyday language, limit jargon, provide examples/visuals, focus on user needs.

  • Give specific examples of how you’ve created or improved documentation to enhance the end user experience.

  • Highlight positive feedback from users, or metrics showing improved comprehension.


“Through my experience creating help documentation, I’ve learned the importance of crafting content specifically for the end user. I always start by outlining the core user goals and pain points. This helps me present information in order of priority, through their lens.

To maximize clarity, I use everyday terms over technical jargon. Screenshots and flowcharts help visualize complex workflows. I also employ the “explain it to a 5th grader” technique to simplify points and remove complexity.

At my last company, I applied these tactics when re-writing our billing process guides. This led to a 20% decrease in billing errors and a 45% uptick in user satisfaction based on support surveys. Keeping the end user’s needs and comprehension in focus is essential for technical writing.”

6. Describe a time when you made a mistake at work. How did you handle it?

Nobody’s perfect – mistakes happen, often teaching valuable lessons. HPS wants team players who own up to errors maturely.


  • Pick an example that shows accountability, maturity and your ability to learn from mistakes.

  • Avoid blaming others or making excuses. Focus on actions you took post-mist

In this article

This article was updated on March 18, 2024.

The healthcare sector is one of the fastest-growing industries. As a result, knowing how to prepare for an interview in this field is essential. During a job interview, there are some questions that are likely to be asked, whether you are a student looking into online healthcare degrees or a worker looking for a new job. To develop potential answers, here’s what you need to know about each question.

Prepare for the fast-growing healthcare industry. Start earning your degree.

What is your biggest strength?

This question seems simple enough to answer, but it can be deceptively challenging.

First, focus on your professional strengths and attributes — not personal ones. Additionally, try not to rely too much on strengths that are common in the healthcare field, like being organized and on time. Most jobs in the field require these skills, and they might not make you stand out from other applicants.


What questions should you ask in a healthcare interview?

When interviewing for a healthcare position, interviewers may ask questions about how you handle mistakes. Accountability and integrity are vital in healthcare, as dealing with patients’ lives leaves no room for hiding mistakes. By asking this question, interviewers are keen to understand your approach to rectifying situations where errors occur.

How should I prepare for a healthcare interview?

To prepare for a healthcare interview, focus on summarizing your professional background, relevant experiences, and key accomplishments that align with the job you’re applying for. It’s also beneficial to briefly mention what drew you to the healthcare field and what motivates you to excel in this sector.

Why is a patient care interview important?

This question in a patient care interview is important because it allows the interviewer to assess your problem-solving skills and how you adapt to challenging situations. It’s also a chance for you to demonstrate your approach to patient care and your ability to provide comfort and reassurance to patients, which are all vital qualities in a healthcare setting.

What do employers look for in a healthcare worker?

Employers of healthcare workers look for more than just technical skills during the interview process. They seek to see evidence of compassion, resilience, and excellent communication abilities in the candidates.

Related Posts

Leave a Reply

Your email address will not be published. Required fields are marked *