Acing the HealthEquity Interview: Insider Tips and Sample Questions

If you have an interview coming up with HealthEquity, congratulations! As one of the largest HSA custodians in the US, HealthEquity is a great company to build a career with. However, competition for roles is intense given the company’s reputation, growth and benefits.

This guide will help you truly stand out by providing key insights into the HealthEquity interview format along with sample questions and answers Follow the tips and prepare your responses to showcase both your qualifications and your excitement about the company’s mission. With diligent preparation, you’ll be ready to put your best foot forward on interview day

Overview of the HealthEquity Interview Process

Here’s what to expect during the various stages of the interview process at HealthEquity

• Recruiter Screen – 30 minute introductory call to review your resume and experience

• Hiring Manager Interview – 1 hour video call focused on your background and qualifications.

• Team Interviews – Series of 1-2 hour video panels with managers and teammates.

• Case Studies – Assessments involving analyzing scenarios and solving problems.

• Technical Skills Interview – Live demonstration of job-related skills like coding or financial modeling.

• In-Person Interview – Multi-hour onsite interview including facility tour, culture conversations and executive panels.

• Reference Checks – Discussions with provided references on past job performance.

The process is extensive and tailored to the role, with promotions and corporate positions often requiring more interviews. Patience and perseverance is key.

Sample HealthEquity Interview Questions and Answers

Let’s look at common HealthEquity interview questions and how to develop strong answers:

For Customer Service Roles:

Question: How would you handle an angry caller upset about account fees or charges?

Answer: I would empathetically listen to understand the root of their frustration. I’d calmly explain the reasons for the fees while taking ownership of their dissatisfaction. If appropriate, I would offer solutions like waiving a fee as a one-time courtesy. My goal would be turning the negative experience into a positive one by providing excellent service recovery focused on the customer’s needs.

Question: Describe a time you had to interact with an upset customer. How did you handle this effectively?

Answer: When I worked at [Company], a client called in furious that a $200 claim had been denied incorrectly. I apologized sincerely for the mistake and annoyance it caused. I reviewed the claim details and discovered it should have been approved based on his plan’s coverage. I pushed through a reversal and expedited the reimbursement. I also escalated internally to prevent repeat issues. The customer was very grateful for my solution-focused mindset and follow up. This showed the power of empathetic service recovery.

Question: How would you balance speed and quality when handling high call volumes?

Answer: Quality is paramount but speed is also crucial for customer satisfaction. I achieve both by staying laser focused in each interaction to understand needs then address them efficiently. I make sure I have the right tools and resources at hand so I don’t waste time toggling between systems. If volumes spike, I engage call center leads promptly so we can bring on additional support. My goal is providing fast, flawless service especially during busy periods.

For Finance Roles:

Question: How would you evaluate the financial health of our HSA investment offerings? What specific metrics would you look at?

Answer: I would analyze returns across short and long-term periods to gauge historical performance across up and down markets. I would compare performance and expense ratios to benchmark index funds to ensure competitiveness. Looking at risk metrics like standard deviation and drawdowns would provide insights on volatility. Evaluating total assets under management and contribution/withdrawal trends would show customer appetite and sentiment. Considering these factors holistically would allow me to provide informed perspectives on the financial health of the investments.

Question: What experience do you have performing variance analysis between actuals and budgets?

Answer: In my current FP&A role, I lead monthly and quarterly variance analysis on revenue, operating expenses and other financial metrics. I work closely with business unit leaders to break down and explain root causes when actual spending differs from budgets and forecasts. I provide executive summaries clearly conveying performance vs. projections and calling out any outsized variances. I also consult with teams to implement corrective actions for significant budget misses. This routine variance analysis improves visibility into what’s driving our financial results.

Question: How would you go about identifying process inefficiencies and cost savings opportunities?

Answer: I would conduct spend analysis across business units to find categories with the largest spend and highest increase versus prior years. For these areas, I would partner with ops leads to deeply analyze processes, staffing models, and tools/systems for bottlenecks or duplicative efforts. I would research industry benchmarks to identify potential areas of optimization. I would calculate ROI for solutions like automation and quantify efficiency gains and cost savings to build business cases. My goal is driving continuous improvement through rigorous analysis of our internal processes and costs.

Thoroughly preparing your experience summaries and answers to common questions will prove invaluable in highlighting your qualifications to interviewers. Along with these tips, you’ll be ready to succeed through each interview stage. Show HealthEquity what an asset you’d be to their mission of empowering healthcare savings and affordability. You’ve got this!