Paying your monthly utility bill is an essential task for residents and businesses in Gladstone, Michigan. The city provides water, sewer, electricity, and garbage services and sends out monthly bills for these utilities. As a Gladstone utility customer, it’s important to know your options for paying your bill conveniently and on time each month. In this comprehensive guide, I’ll explain the billing process in Gladstone and go over the ways customers can pay utility bills.
Overview of Gladstone Utility Billing
The City of Gladstone Utility Billing Office handles billing and payment collection for water sewer electricity, and garbage services in Gladstone. Utilities are billed on a monthly cycle. Meters are read on the 1st of each month and bills are sent out between the 18th and 21st of the month.
Utility bills in Gladstone have a due date of the 14th of each month. You can pay your bill by the due date online, by phone, by mail, in the drop box, or in person at City Hall. If the due date falls on a weekend or holiday, it moves to the next business day.
On your Gladstone utility bill you’ll see itemized charges for each utility service based on your usage. Make sure to review the usage details closely each month to catch any unusual spikes that could indicate leaks or other issues. If you have questions about your utility bill you can call the Utility Billing Office at 906-428-3737.
Ways to Pay Your Gladstone Utility Bill
The City of Gladstone offers several payment options for customers to pay their utility bills conveniently:
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Online Payments – You can pay bills through the Online Payments portal anytime, There is a small fee of $3 for e-checks and 3% for credit/debit payments
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Phone Payments – Call 855-232-9050 to make secure automated payments over the phone 24/7.
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AutoPay – Set up automatic monthly payments from your bank account or credit card through the online portal.
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By Mail – Send a check or money order with your payment stub to the Utility Billing Office.
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Drop Box – Use the secure drop box located outside City Hall to leave payments after hours.
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In Person – Visit the Utility Billing window at City Hall during business hours to pay by cash, check, or money order.
Tips for Avoiding Late Fees
To avoid late fees on your Gladstone utility bill, make sure to pay the full amount due by the 14th of the month. The city charges a late fee on past due utility account balances.
If the due date falls on a weekend or holiday, your payment will be on time if placed in the drop box or made online by the next business day. Allow 5-7 days for mailed payments to avoid late fees.
Setting up AutoPay through the online portal is a convenient way to ensure your bill gets paid on time automatically each month. Just be sure your bank account has sufficient funds on the due date.
Understanding and Reducing Utility Charges
If your utility bill seems higher than expected, there are a few steps you can take to understand the charges and look for ways to reduce your usage:
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Review your usage details and compare to previous billing cycles to identify any spikes or outliers in consumption. Check for leaks, running toilets, or other sources of excess use.
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Consider installing high-efficiency appliances and fixtures to reduce water and electric usage long-term.
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Adjust usage habits, like shorter showers, running full loads of laundry, turning off lights, etc.
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Contact the Utility Billing Office if you think your meter readings or billing calculations are inaccurate. They can check for errors.
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Inquire about payment assistance programs if you are struggling to pay your utility bills.
Monitoring your usage closely and making adjustments at home can help control utility costs in Gladstone. Reach out to the billing office with any account or payment questions. Staying on top of your monthly utility bills is an important responsibility as a Gladstone resident or business owner.
Information about Online Bill Pay for City Utilities
Does Gladstone have a utility billing department?
Our Utility Billing Department bills for water, sanitary sewer and stormwater services. The City of Gladstone has about 3600 customer accounts. Billing statements are mailed on the last business day of every month. Payments are due on the 10th of the month and have a 5 day grace period.
How do I Change my Gladstone account?
The City of Gladstone requires all account changes to be submitted in writing. If you are moving into or out of a home in the City of Gladstone, please fill out the form HERE. When you are done with the form, click “Submit.” This will send an email to the Utility Billing Clerk with all the information we need.
What is Gladstone’s New billing platform?
Date: June 11, 2023 Gladstone is excited to announce the launch of their new billing platform, Paymentus. This will make it easier for residents to pay their bills. Customers will be able to pay their bills quickly and easily after this advanced system is put into place.
Is the Gladstone Municipal Code up-to-date?
The Gladstone Municipal Code is current through Ordinance 1511, passed May 11, 2021.
How does paymentus work in Gladstone?
[Link to Citizen Access—to cancel your old bill] The City of Gladstone wants to improve the customer experience by giving them a modern and easy-to-use utility billing system called Paymentus. This new platform enables residents to conveniently manage their payments, ensuring a smooth and efficient process.
How do I use the new payment platform?
For people to use the new payment system, they need to go to the Paymentus website and click on the “Register Now” button. In this step, users will be asked to enter their account number, which can be found on their utility bills. [Link to Paymentus – Your new payment portal!].
