Living in the city of Burbank provides residents with so many great services and amenities. But along with these services comes the responsibility of paying your monthly utility bills. This includes water, electricity, sewer, trash collection and more from the city. Instead of mailing payments each month, the city offers a faster and more convenient way to pay your bill online.
In this comprehensive guide, we’ll walk through everything you need to know about paying your City of Burbank bill digitally. We’ll cover how to set up an online account, your payment options and the key benefits of paying online versus mailing in a paper check.
Getting Started – Creating Your Online Account
To get started with online bill pay in Burbank, you first need to set up your account on the self-service web portal. Just follow these simple steps
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Go to www,burbankca,gov/pay-online
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Click “Login to My Account” in the top right corner
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Enter your username and password credentials
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Click “Login” to access your account
When first signing up, you’ll need to provide details like your account number, service address, contact information and more. This ensures your account is properly verified before making any payments.
Once your account is created, you can conveniently log in anytime to review your balance, schedule one-time or recurring payments, manage payment methods and more.
Payment Options Offer Flexibility
The City of Burbank gives you different options when it’s time to pay your bill:
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Credit/Debit Card – Make quick one-time payments by Visa, Mastercard, American Express or Discover. Just input your card information.
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eCheck – Pay directly from your checking or savings account by entering your routing and account numbers. eChecks take 1-2 days to fully process.
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Cash/Check – You can still make in-person payments by cash or check at City Hall. Remember to reference your account number.
No matter which option you choose, your payment will be credited to your account as soon as it’s submitted. However, please allow 1 business day for the payment to reflect in your bank account.
Benefits of Paying Your Bill Online
There are many great benefits to paying your City of Burbank bill through the online portal:
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It’s fast – Submit payments in seconds and have your account updated instantly. No more waiting for checks in the mail.
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Convenience – Pay anytime, anywhere with an internet connection on your devices.
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Payment reminders – Get email alerts when your bill is ready so you never forget.
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Recurring payments – Set up auto-pay to have payments made automatically each month.
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Payment history – View past bills and payments all in one place for your records.
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Paperless billing – Go green by opting into paperless billing to receive bills digitally.
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Added security – Your information stays safe with the portal’s high-level encryption.
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Avoid late fees – Pay on time without delays from mailing paper checks.
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Save money – No fees to pay online and you save on postage costs.
Step-by-Step Guide to Paying Online
Ready to pay your City of Burbank bill digitally? Just follow these quick and easy steps:
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Go to www.burbankca.gov/pay-online and log into your account
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Click “Pay Online” from the top menu
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Select your account and enter your payment amount
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Choose your payment method – credit/debit card or eCheck
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Enter your payment details including card number or bank account information
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Carefully review the payment summary before submitting
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Accept the terms and conditions and click “Continue” to process your payment
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The “Payment Complete” page will display confirming your payment was received
And just like that, your bill is paid online in just minutes! It’s so quick and convenient to do anytime from your computer or mobile device.
Helpful Tips for Smooth Online Payments
Follow these tips for the best experience paying your City of Burbank bill online:
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Have your account number handy to log in and verify details
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Double check payment amounts before submitting to avoid errors
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Use auto-fill in your web browser to quickly input payment information
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Sign up for paperless billing to receive bills electronically
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Update contact info if your email or phone number changes
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Reach out to customer support if any issues come up
By keeping these tips in mind, paying online will be a breeze each month.
Frequently Asked Questions
For first time users, here are answers to some commonly asked questions about the City of Burbank online bill pay system:
Are there fees to pay online?
No, there are no fees to use the online payment system. You can pay your bill for free.
When will a payment show in my account?
Your account balance is updated right after a payment is made. But allow 1 full business day for payments to process with your bank.
Can I only pay the full amount due?
No, you can pay any amount at any time – whether the full balance, partial payment, or a different amount.
What if I pay the wrong amount by mistake?
Contact the City of Burbank right away if you notice an incorrect payment amount so they can adjust your account accordingly.
Will I still receive a mailed paper bill?
You can select paperless billing to go green and only get digital bills emailed. But paper bills will still be sent if you prefer mail.
Conclusion
Paying your City of Burbank utility bill and city services online through the fast and secure portal provides a hassle-free way to manage monthly payments. With benefits like instant processing, recurring auto-pay, paperless billing, payment notifications and more, it’s easy to see why paying online is the smarter choice compared to mailing paper checks.
So next time your City of Burbank bill is due, skip the stamps and envelopes. Simply log into your online account, schedule a payment in under a minute, and be done! The online portal makes properly paying your bill totally painless each month.
