Preparing for Your Younkers Interview: Common Questions and How to Ace Them

Interviewing at Younkers can be an exciting yet nerve-wracking experience. The retailer, owned by The Bon-Ton Stores, has been around since 1856 and has established a strong reputation in the communities it serves. While the interview presents a great opportunity, you’ll want to be thoroughly prepared to impress the hiring managers and land the job.

In this article, I’ll discuss some of the most frequently asked Younkers interview questions along with tips to help you give winning responses With some preparation and practice, you’ll be ready to ace the Younkers interview

Overview of the Younkers Interview Process

The Younkers interview process typically involves one or two rounds of interviews Here’s a quick overview of what to expect

  • Initial Phone or In-Person Interview: The first interview is often conducted by the department manager and lasts 30-45 minutes. Some key questions will assess your customer service skills, retail experience, and availability.

  • Second Interview: If you pass the initial round, a second and more in-depth interview is conducted by the store manager. This covers qualifications, fit for the role, and situational scenarios.

  • Group Interview: For some seasonal roles, a group interview with multiple candidates may be held. You’ll introduced to the company and be observed interacting with others.

Throughout the interview process, interviewers look for candidates that embody Younkers’ culture and values. Key qualities they look for include:

  • Positive attitude and energy
  • Strong customer service skills
  • Responsibility and dependability
  • Teamwork and willingness to pitch in
  • Enthusiasm for retail
  • Open availability and schedule flexibility

Common Younkers Interview Questions and How to Answer Them

Let’s look at some of the most frequently asked questions during Younkers interviews and tips for crafting winning responses:

Tell me about yourself.

This common opening question is a chance to briefly introduce your background and experience. Focus on highlights that make you a great fit for the role.

Sample Response: “I’m currently a retail supervisor at Store X with 5 years of experience. I’m passionate about delivering exceptional customer experiences. Some of my key strengths that would translate well to this role include my product knowledge, selling skills, and ability to build great rapport with customers.”

Why do you want to work at Younkers?

Hiring managers want to know you have a genuine interest in the company. Do your research ahead of time.

Sample Response: “I’m really impressed with Younkers’ focus on providing personalized service and creating welcoming experiences for customers. I love the family-like culture and commitment to giving back to local communities. I tried on a dress here recently and had such a great interaction with the sales associate – her attentiveness and product knowledge made such a difference. I want to be part of a team that puts customers first.”

What applicable experience do you have?

Highlight retail and customer service experience. quantify results and impact when possible.

Sample Response: “I have over 2 years of experience in specialty retail. At my current role, I consistently exceed sales goals by keeping up with product knowledge and trends. I also merited employee of the month for receiving the highest customer satisfaction scores in my department.”

How would you handle an unhappy customer?

Demonstrate empathy, understanding, and a commitment to finding a resolution. Share an example if you have one.

Sample Response: “I would listen carefully to understand the situation from their perspective. I’d apologize sincerely for any inconvenience while remaining positive. If possible, I’d try to resolve the issue directly or get a supervisor/manager involved if needed. The goal is to turn the experience into a positive one.”

Describe your strengths.

Focus on strengths that align with top qualities the company looks for.

Sample Response: “I’m an extremely positive person – I find the upside in any situation. I also pride myself on providing excellent customer service. I enjoy building relationships with customers and helping them find items they’ll love. My attention to detail and organizational skills allow me to maintain neat, accurate displays.”

Why should we hire you?

Explain how your skills and experience make you a great fit for the role and company.

Sample Response: “I have a proven track record of success in retail roles. Not only do I have the product expertise and selling abilities you’re looking for, I’m passionate about creating memorable experiences for customers. I’d love to bring my skills in sales, customer service, and merchandising to your team. I’m eager to learn and grow with Younkers.”

Where do you see yourself in 5 years?

While you may not want to stay in an entry-level role forever, keep the focus on learning and growth opportunities with the company.

Sample Response: “Within five years, I hope to take on additional responsibilities and develop new skills – perhaps as a department lead or supervisor. I know Younkers invests in the professional development of top performers. My goal is to prove myself as a valuable asset to the company while providing great service to customers.”

Do you have any questions for me?

Always bring 1-2 thoughtful questions based on your research to demonstrate your interest in the company and role.

Sample Questions:

  • “How would you describe the culture at Younkers?”

  • “What qualities does your ideal candidate for this role possess?”

  • “What training and onboarding is involved for new hires?”

  • “What opportunities for advancement or growth do employees have here?”

By practicing responses to these common questions, you’ll go into the interview feeling confident and prepared. Remember to draw on your skills and experience while conveying genuine enthusiasm for Younkers. With some preparation, you’ll be ready to put your best foot forward. Good luck!

Words: Loren • October 3, 2014

younkers interview questions

Michael Yonkers

SPB: How does it feel to listen to music from so long ago? Are you the type of musician who likes to play and listen to a lot of old music, or do you usually just put out one album and move on to the next one?

Yonkers: It is a very odd feeling, to say the least. I have been doing music for 52 years, so going back in time is quite a trip. It is not only the music, but the associated memories too.

I do go back in time, from time to time. But, mostly I am in a forward leaning position. I dont think there is any “right” or “wrong” way to look at (listen to) history. A lot can be learned from the past. For me, the past is too overwhelming to deal with on a regular basis.

So, the answer to your question is…

I am a person who mostly “moves on.”

— Loren • October 3, 2014

younkers interview questions

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Answering Behavioral Interview Questions Using the STAR Method


What is the first question you usually ask at an interview?

Tell me about yourself. This question seems simple, so many people fail to prepare for it, but it’s crucial. Here’s the deal: Don’t give your complete employment (or personal) history. Instead, give a pitch—one that’s concise and compelling and that shows exactly why you’re the right fit for the job.

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