wheelchair agent interview questions

When seeking to find the right candidate for a role as a wheelchair agent, it’s important to ensure that you ask the right questions in the interview. A wheelchair agent is responsible for providing safe and efficient wheelchair assistance to passengers at airports and other transportation facilities. As such, the ideal candidate should have excellent customer service skills, a calm and professional attitude, and a strong knowledge of the relevant regulations. The following are some sample questions that can be used in an interview with a wheelchair agent to assess the candidate’s qualifications. By asking the right questions, employers can determine whether a candidate will be a great fit for the role—and make sure that everyone who requires wheelchair assistance receives the best possible service.

Wheelchair Courtesy Training

A patient needs to be moved from a gurney to a bed. How is it done safely?

evaluates the candidates’ familiarity with the position they must fill and their understanding of safety precautions

Interview Questions for Orderly Attendants:

reveals the tools the applicant frequently used and their familiarity with sterilization techniques

Can you explain the best way to assist a bed-ridden patient with oral hygiene?

tests the candidates’ familiarity with and expertise in basic hygiene tasks

Information about the Wheelchair User[edit | edit source]

The wheelchair assessment form’s “information about the wheelchair user” section serves an administrative function by ensuring that the wheelchair service has the wheelchair user’s basic contact and personal information so that the wheelchair user may be contacted for future follow-up. Additionally, they provide statistical data regarding users who have used the service. Setting goals for oneself is essential to comprehending what a wheelchair user wants from their wheelchair. [1].

The wheelchair user’s objectives for a new or improved wheelchair should also be noted here by the wheelchair service personnel. A wheelchair user might not be familiar with the word “goal.” It is the responsibility of the wheelchair service personnel to inquire about the goal or goals of the wheelchair user. The wheelchair service provider might inquire about the wheelchair user’s goal or goals by doing one of the following:

  • Why did you come to the wheelchair service today?
  • What should your wheelchair help you do?
  • The following are examples of possible goals:

  • I need to be able to reach the well to collect water.
  • I need to be able to get into a lift to reach my apartment.
  • I need to be able to get my wheelchair into a small car.
  • I would like to be more comfortable when sitting.
  • I would like to be able to sit for longer in my wheelchair before I get tired.
  • I need to be able to get in and out of the wheelchair myself.
  • I need to be able to sit at a desk to use the computer.
  • I would like to be able to visit my family and need a wheelchair that I can take on the bus.
  • DescriptionAirport Wheelchair Agents Prosegur – 4. Work for a company where your contributions are recognized and rewarded. 0 Atlanta, GA Apply Now Job Details Full-time $12 an hour 3 hours ago Full Job Description Apply for your next aviation position at Prosegur. We are always hiring professionals eager to exceed customer expectations. When travelers arrive at a global airport, the wheelchair agent offers services to the airline. Work for a great boss and make new friends at the $12 starting wage 00/hr, with the possibility of receiving tips in CASH, and an evening shift from 5:00 pm to 11:00 pm, Prosegur provides a wide range of benefit options. We encourage current employees to apply because we believe in career advancement. We offer competitive wages and exciting company resources. Among your daily responsibilities is to check wheelchairs for any necessary repairs, upkeep, and cleanliness. Examines the wheelchair’s brakes, footrests, seat, and back, as well as its wheels, hand grips, and overall cleanliness. Reports any necessary maintenance or repairs to the manager. Cleans wheelchair between uses. Responds to Dispatch request for passenger or airline assistance. enables passengers to be physically seated and transported to their destinations Informs passengers of transport procedure. Demonstrate a professional attitude and respect toward the passenger. May escort passenger in a wheelchair through security checkpoints. Follows all safety rules. observes and immediately informs their manager or the appropriate authority of any unsafe or hazardous conditions. stays with the passenger until the airline is released or the terminal is left Notifies dispatch upon completion of each assignment. Depending on the needs of the manager or airline activity, you might be asked to perform other tasks. For an airport badge, you must be able to pass a background check going back ten years. Uses proper body mechanics while performing duties. Able to stand and walk for long periods of time. Demonstrates ability to work with others and interact appropriately. Able to think clearly during crisis or high-stress periods. Possess empathetic abilities in dealing with passengers and their needs. Maintains communication with other agents and managers. relates information about occurrences or circumstances that could have an impact on operations Prosegur values diversity and inclusion at our company and is an equal opportunity employer. We do not discriminate on the basis of age, marital status, veteran status, race, religion, color, national origin, gender, gender identity, or status as a transgender person. Apply Now.

    Altered Muscle Tone[edit | edit source]Muscle tone is the resistance of muscles to passive stretch or elongation, which is effectively the amount of tension a muscle has at rest. Normal tone should be high enough to resist the effects of gravity in both posture and movement, yet low enough to allow freedom of movement, allowing the limb or joint to be moved freely and easily.

    The impact of altered muscle tone on a wheelchair user depends on the extent of the altered muscle tone and the affected muscles. Affected muscle tone can cause a variety of impairments, including [5][6][9]

  • reduced balance;
  • difficulty sitting upright and comfortably;
  • reduced muscle control, which can affect how easily the wheelchair user can carry out different tasks including propelling their wheelchair and transferring;
  • when there is considerable high or low muscle tone, there can be difficulty and increased risk of aspiration with eating, drinking, swallowing and breathing. Aspiration is a life-threatening problem;
  • increased risk of the development of fixed non-neutral postures;
  • for some wheelchair users, high muscle tone can become greater with emotion, or when they are trying very hard to do something;
  • high and low muscle tone can both be a risk factor for hip dislocations.
  • When helping a wheelchair user with altered muscle tone move a wheelchair, be sure to explain what you’re going to do before you do it, move slowly to give the wheelchair user time to react, and offer firm, supportive support with your hands and arms to keep the wheelchair user well-supported;

    Sometimes, if a high tone causes the entire body or all of the limbs to extend, the tone can be relaxed by bending one joint. g. Bending the knee or hip can lessen tone if the entire leg moves into an extension pattern and the leg straightens. [6].

    The need for additional postural support is common among people with high tone because these people are more likely to experience pressure sores between their body and the wheelchair. To aid in reducing the strong extension patterns associated with high tone, decrease the thigh-to-trunk angle. In order for the additional postural supports to be effective with high muscle tone, they must be strong enough. and spread the force over a larger surface area to minimize any risk of pressure areas from high force. Regularly check for pressure signs and provide regular pressure relief by educating the wheelchair user and their family or caregivers. [1][6].

    Some wheelchair users may experience daytime fatigue on a regular basis, which could be caused by the extra effort and energy they expend to sit upright and perform tasks or by the nature of their condition. For some elderly people and some people with progressive conditions, fatigue can be a common issue. [10][11].

    People who are fatigued often have poor posture when standing up straight. While they are frequently able to sit upright, they frequently find it difficult to do so for very long due to fatigue, which increases their risk of developing postural issues or, in many cases, pressure areas.

    Finding the best wheelchair setup for the wheelchair user requires an understanding of what causes their fatigue. Think about how much fatigue will affect how much postural support is needed. This frequently entails including assessment components when the person is exhausted because, during the wheelchair assessment, the wheelchair user frequently appears to have more energy and require less support. Talk carefully with the wheelchair user about how much assistance they require at their most worn-out. To accommodate for fatigue, think about incorporating additional resting positions into their wheelchair setup. e. One resting position is to tilt in space or lean forward on their arms when using a tray with a cushion. Wherever possible, encourage the wheelchair user to take breaks from their chair during the day so that they can sit more comfortably for longer periods of time. [1].


    What does a wheelchair agent do?

    Agents. Provides assistance and transportation to/from the designated gate for passengers who require wheelchair assistance, as well as from their arriving flights to the Federal Inspection Service area. lifts special needs passengers in wheelchairs, on and off airplane seats, and up/down stairs safely.

    What are the 10 most common interview questions and answers?

    10 most common interview questions and answers
    • Tell me about yourself.
    • What attracted you to our company?
    • Tell me about your strengths.
    • What are your weaknesses?
    • Where do you see yourself in five years?
    • Please describe a time when you faced a business obstacle.

    What are the 5 hardest interview questions and answers?

    The 5 Hardest Interview Questions (And How To Answer Them)
    • Tell Me About Yourself. …
    • Tell me about a time when you failed or made a mistake, and how you handled it.
    • Describe a time when you had to deal with a challenging coworker and what you did.
    • Why did you leave your last job? …
    • Why do you want this job?

    How do you interview a patient in a wheelchair?

    When Interviewing People Using a Wheelchair or Crutches…
    1. Do not lean on a person’s wheelchair. The chair is a part of his/her body space.
    2. To put yourself at the interviewee’s eye level, kneel or take a seat.
    3. Make sure the interview site is accessible. Check for:

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