Simplifying Water Bill Payments with Clackamas County’s Water Environment Services

Paying your water bill should be a quick and painless process Clackamas County’s Water Environment Services (WES) offers several convenient options to pay your water and sewer bill online, by phone, by mail or in person With easy online account management, flexible payment methods and excellent customer service, WES makes it simple to take care of this routine task.

Overview of WES and Water Bill Payments

WES provides wastewater collection and surface water management services to over 150000 residents in urban areas of Clackamas County, Oregon. This includes areas like Happy Valley Johnson City, Lake Oswego, Milwaukie, Oregon City, Rivergrove, West Linn and more.

As a WES customer, you receive monthly bills for water and sewer usage based on water meter readings Bills are issued at the beginning of each month, with payment due by the 20th WES offers many ways to pay your bill so you can choose the method that works best for your needs.

Pay Online for Convenience

The easiest way to pay your WES bill is online through their secure payment portal. You can make one-time payments or set up recurring automatic payments. Online payments can be made with credit/debit cards or bank account information.

To pay online, go to the WES Online Payment website and either sign into your existing account or create a new account. Registering for an account allows you to:

• View billing history and balance
• Manage paperless billing
• Update account information
• Set up autopay
• Receive email notifications about your account

Once signed in, you can make a one-time payment or set up recurring payments. The online system accepts VISA, MasterCard, Discover and American Express.

If you already have autopay set up through your bank account, you don’t need to create an online account. However, the online system does allow you to select which day of the month your payment is processed, rather than the default date of the 20th.

Pay by Phone

If you prefer to speak to a representative, WES offers phone payment options as well. Call 503-742-4567 anytime 24/7 and a customer service agent can assist you in making a payment over the phone with a credit or debit card.

Phone payments are fast and convenient when you don’t have time to log into your online account. Just be sure to have your account number handy when you call.

Pay by Mail

Paying by mail is still a choice for customers who prefer paper bills and checks. Simply mail your payment in the envelope provided with your monthly statement to:

PO Box 6940
Portland, OR 97228-6940

Be sure your payment arrives by the due date of the 20th to avoid any late fees. Allow 3-5 business days for your mailed payment to be received and processed.

Pay in Person

For those who want to hand-deliver their payment or pay with cash, WES has an in-person payment option as well.

Visit the WES office located at:

150 Beavercreek Road #430
Oregon City, OR 97045

In-person payments can be made Monday – Thursday from 7:30am – 5:00pm, excluding the lunch hour of 12pm – 1pm. An after-hours drop box is also available for your convenience.

Avoid Late Fees with Reminders and Autopay

With so many payment choices, it’s easy to forget a bill now and then. Fortunately, WES provides multiple reminders to help you pay on time and avoid any late fees:

• Email notifications: If you register for an online account, you can opt into email notices about upcoming payments, past due accounts, and autopay confirmations.

• Mailed statements: Paper bills are mailed out monthly and include your account balance and due date.

• Past due notices: If your account becomes delinquent, WES mails past due notifications periodically as a reminder to pay your balance.

• Autopay: Setting up recurring automatic payments ensures your bill gets paid on time every month.

Get Assistance with Bill Payments

If you’re having trouble paying your WES bill on time, contact their customer service team for help. They offer:

• Payment plans for spreading payments over time
• Discounts for qualified low-income customers
• Information on financial assistance programs

Don’t let an unpaid utility bill go to collections or hurt your credit score. WES provides affordable payment options to customers in need. Their knowledgeable customer service staff can answer any questions you have about your account and work with you on a solution.

Keep Your Contact Info Updated

To receive billing notices and avoid any disruption in service, it’s important to keep your contact information current with WES. You can update your:

• Mailing address
• Email
• Phone number

Through your online account or by calling customer service. Update your info as soon as possible after a change.

Having accurate contact details ensures you get reminder emails for payments and are informed about any account notices. Outdated information can lead to late fees and suspended service if you miss notifications.

Use Convenient WES Payment Options

As a public utility, WES aims to provide excellent customer service and make bill payment hassle-free. They offer a payment portal that is available 24/7, taking just minutes to log in and pay or set up autopay.

Phone and mail payments give you other choices if you prefer to speak to a representative or mail in a check. And in-person payments are welcomed if you want personalized service.

With so many options, you can choose the payment method that fits your needs each month. WES makes it easy to take care of this routine task while avoiding any late fees. Sign up for account management tools or autopay to simplify the process even further. With a few clicks or a quick call, your water bill can be paid promptly every month.