How to Pay Your Water/Sewer Bill in Midland, MI: A Guide

Paying your monthly water/sewer bill is an essential responsibility for Midland, MI residents and businesses The City of Midland offers various convenient payment options to fit every schedule and preference Read on for a complete guide to paying your City of Midland water/sewer utility bill.

Overview of Midland Water/Sewer Services

The City of Midland provides the following utility services

• Water – Clean drinking water is supplied to the community through wells, water treatment plants, storage tanks and underground water mains.

• Sewer – Wastewater collection and treatment is provided to properties in Midland. Sewage is transported through sewer mains to the wastewater treatment plant.

Usage charges for water and sewer service are billed together monthly. Bills are issued based on metered water consumption and a fixed sewer rate. Payment is due by the due date printed on statements to avoid penalties.

When are Midland Water/Sewer Bills Issued?

City of Midland utility bills are issued on a monthly billing cycle:

• Bills are generated on the 15th of each month.

• Payment is due by 5:00 pm on the 5th of the following month.

• A 10% penalty is applied to bills not paid by the due date.

• If the due date falls on a weekend or holiday, payment is due the next business day.

• Accounts 30 days past due may be shut off until the balance is paid.

Ways to Pay Your Midland Water/Sewer Bill

The City of Midland offers several payment options for your convenience:

Pay Online

The quickest way to pay is through the City of Midland online payment portal. You can make secure online payments by e-check or debit/credit card.

Pay by Phone

Call 989-837-3383 to use the automated phone payment system or speak with a representative. Have your account number handy.

Pay by Mail

Detach the payment stub from your paper bill and mail it with a check or money order to the payment mailing address before the due date.

Pay in Person

Bring your bill to Midland City Hall at 333 W. Ellsworth Street to pay in cash, check, or money order. A 24/7 drive-up drop box is also available.

Auto-Pay

Sign up for automatic monthly payments to be deducted from your bank account on your bill’s due date through the Auto-Pay program.

Payment Options Overview

Here’s a quick summary of the payment methods accepted:

• Online – e-check, Visa, Mastercard, Discover

• Phone – e-check, Visa, Mastercard, Discover

• Mail – Check, money order

• In-person – Cash, check, money order

• Auto-pay – Direct bank account withdrawals

Credit card payments have a service fee. e-check/ACH payments are free.

What Do I Need to Pay My Midland Utility Bill?

Have these items ready when you go to pay your water/sewer bill:

• Account number – This unique number is printed on your paper bill or available in your online account.

• Service address – The address receiving water/sewer service.

• Payment amount – The total “amount due” printed on your statement.

• Payment method – Such as checking account and routing number for e-check payments.

• Due date – Payment must be received by this date to avoid late fees.

Can I Receive My Bill and Pay Online?

Yes, Midland offers paperless e-billing and online payment options:

• E-bills – Receive bills via email instead of mail by enrolling through your online account.

• Online payments – Securely pay bills by e-check or debit/credit card at cityofmidlandmi.gov.

Managing your account online saves time and paper. You’ll get timely email reminders to pay before the due date as well.

What Happens If I Pay My Bill Late?

Paying your water/sewer bill after the due date printed on your statement will result in:

• A 10% late penalty fee added to your account balance.

• Water service shut-off around 30 days past due if the overdue amount remains unpaid.

• Additional fees to restore water service once shut-off.

• Outstanding balances sent to collections if unpaid long-term.

Pay on time every month to avoid late fees, shut-offs, collections, and credit damage. Contact the utility billing office if you expect difficulty paying on time.

Does Midland Offer Financial Assistance for Bills?

Yes, Midland has a Water Customer Assistance Program (WCAP) that provides eligible low-income residents with a discount on their water/sewer bills.

WCAP participants have a portion of their bill forgiven each month to make bills more affordable. Contact Midland’s WCAP coordinator at 989-837-3383 to learn more and apply.

Can I Dispute My Midland Utility Bill?

If you believe your bill contains an error, contact City of Midland Utilities at 989-837-3300 right away. Mistakes can include:

• Incorrect meter readings or consumption amounts.

• Duplicate charges.

• Inaccurate account information resulting in invalid fees.

• Unrecognized payments.

• Any other discrepancies.

Work with the utility billing staff to understand the charges and provide proof of disputed amounts. Errors will be corrected and your account adjusted accordingly.

How Can I Lower My Midland Utility Bill?

To reduce your monthly water/sewer costs:

• Monitor usage and check for leaks.

• Install water-efficient appliances and fixtures.

• Limit irrigation and outdoor watering.

• Reduce length of showers and sink/hand washing.

• Run full loads in dishwasher and washing machine.

• Fix drips and faulty plumbing.

• Insulate hot water pipes to conserve heated water.

Following conservation tips can lower consumption for savings on your bill.

Stay up-to-date on your City of Midland water/sewer account to avoid disruption of essential services. Use the convenient and secure online, phone, mail, auto-pay, and in-person options to pay each bill on time. Contact the utility billing office with any payment questions.