If you live or own a business in the picturesque city of Niles, Michigan, you likely receive monthly utility bills for services like electricity, water, and sewer Paying these bills promptly and correctly is important to avoid disruption of your utilities This comprehensive guide will walk you through everything you need to know about paying your utility bill to the City of Niles.
Utility Services Provided by the City of Niles
The City of Niles Utilities Department is responsible for providing the following utility services within the Niles city limits
- Electricity
- Water
- Sewer
Residents and businesses receive one monthly bill from the City that includes charges for all of these utilities.
Trash collection and gas service are handled separately by private companies.
How Often Are Niles Utility Bills Issued?
Utility bills are sent out by the City of Niles on a monthly basis New bills are typically issued during the first week of each month
The bill will include charges for your utilities from the previous month, as well as any past due balance.
Bills are mailed to your address on file so it’s important to update your contact information with the City if you move.
When Is My Niles Utility Bill Due?
City of Niles utility bills are due 20 days after the date printed on your monthly statement. So if you receive your bill on March 1st, payment must be received by March 21st to avoid late fees.
If the due date falls on a weekend or holiday, bills are instead due the next business day after the 20 day period.
Late payments will incur a 3% penalty charge on the current monthly bill amount.
How Much Does the Average Monthly Bill Cost?
The amount you pay for Niles utilities each month depends on factors like:
- Size of home or business
- Number of residents/occupants
- Electricity usage
- Water usage
- Sewer type
Typical costs for a single family home fall in these ranges:
- Electric: $70 – $150
- Water: $20 – $60
- Sewer: $45 – $65
So the average monthly utility bill for a household is around $135 – $275. Commercial properties can be over $500.
Ways to Pay Your Niles Utility Bill
The City of Niles offers several options for paying your monthly utility bill:
Pay Online
The easiest way to pay is through the online payment portal at https://ipn4.paymentus.com/rotp/nile. You’ll need your account number and billing zip code. A $3.95 fee applies to online payments.
You can also set up automatic monthly payments through the customer portal.
Pay by Phone
Call 1-833-735-2049 to access the automated phone payment system. Payments can be made with your credit/debit card or bank account. A $3.95 fee applies.
Pay by Mail
Detach payment stub from your bill and mail with a check or money order made payable to City of Niles. Send to:
City of Niles Utilities
P.O. Box 99
Niles, MI 49120
Allow 5 business days for mailed payments to post.
Pay in Person
Take your payment to the Utilities building at 333 N 2nd St in Niles. Cash, check, money order, and card payments are accepted.
Pay at a Third Party Location
Select retailers like Meijer, Walmart, and Kroger allow you to pay your Niles utility bill in-store for a small fee.
Pay via QR Code
Use your phone’s camera to scan the QR code on your bill and you’ll be directed to the payment site.
Payment Assistance Programs
If you are having difficulty paying your utility bill in Niles, the following assistance programs are available:
- Niles Salvation Army – One-time emergency payment help, call 269-683-5118
- Township Trustees – Payment help for qualifying residents, varies by township
- Michigan DHHS – State emergency relief program, call 211 to apply
- LIHEAP – Helps cover energy bills, call 800-292-5650 to apply
The City of Niles also offers payment plans and balance forgiveness for utility customers facing financial hardship. Call 269-683-4700 to learn more.
Avoid Late Fees with These Tips
- Sign up for bill reminders through the customer portal
- Pay as soon as you receive your bill
- Go paperless with autopay through your bank
- Check your account balance online frequently
- Notify the City regarding any billing disputes ASAP
Ways Businesses Can Reduce Utility Costs
- Install energy efficient lighting and appliances
- Look for water leaks and dripping faucets
- Turn off equipment when not in use
- Adjust thermostat a few degrees higher/lower
- Consider solar panels to generate electricity
Contact the Niles Utilities Department at 269-683-4700 with any other questions about your account and paying your utility bill on time every month.
City of Niles loses $150,000 to billing error, customers getting free service
Does Niles have a new billing portal?
New Billing Portal IS NOW LIVE! The City of Niles is happy to say that the new utility billing portal is now live. The pre-existing Paydici (Point & Pay) portal & IVR (automated phone payment) system has been replaced with Paymentus. Previous auto-pay schedules and saved payment information will NOT transfer over!.
Who owns the city of Niles Utilities Department?
City of Niles owns and runs the City of Niles Utilities Department, whose only job is to provide good electric, water, and sewage treatment services. The Utilities Manager is Jeff Dunlap (pictured above). This Utilities Department is governed by a 5-member advisory Board appointed by our City Council.
How do I pay my bill at City Hall?
In addition to paying in-person at City Hall, you are now able to: Enjoy hassle-free registration. Set up and manage automatic payments. Pay using debit, credit, and ACH/eCheck. Link your preferred digital wallet using Paypal, Venmo, Apple Pay, or Google Pay. Pay your bill at Walmart using Bill Pay. Pay using IVR automated phone payment.
