Getting Hired at ThirdLove: Interview Questions, Tips, and Insights

You have an interview at ThirdLove coming up. As a brand of lingerie and underwear that focuses on fit and comfort for everyone, ThirdLove wants to keep the interview process casual while still checking out candidates’ skills. We’ll talk about common ThirdLove interview questions, how to ace your interview, and the company culture in this article. Find out how to get your dream job in retail, tech, or business at this innovative startup by reading on!

Overview of ThirdLove

ThirdLove is an online-first lingerie and underwear company designing bras and other products for all body types. They were founded in 2013 by husband and wife Dave and Heidi Zinczenko and are headquartered in San Francisco.

ThirdLove uses data and customer feedback to create the perfect fit. Their bra quiz and range of cup sizes and bands aim to provide options for all women They’ve also expanded into loungewear, sleepwear, and activewear. ThirdLove focuses on diversity, inclusion, and promoting body positivity Employees describe an energetic startup culture with caring leadership.

Now that you understand the ThirdLove background, let’s look at common interview questions and how to ace your responses.

Frequently Asked ThirdLove Interview Questions and Answers

Here are some of the most common interview questions at ThirdLove, along with some tips to help you come up with the best answers:

Tell me about yourself.

This open-ended question will likely kick off your interview. It’s your chance to share your background and personality.

  • Focus on highlights from your resume – education, relevant roles, key achievements
  • Share a couple personal interests or hobbies to help you connect
  • Keep it to under 3 minutes

Sample Answer: “I graduated 2 years ago from UC Berkeley where I studied business and marketing. In my current role at Everlane, I manage social media and online marketing campaigns. We recently launched a new Instagram strategy that increased engagement by 40%. Outside work, I love taking yoga classes, trying new restaurants in the city, and cheering on the Warriors.”

Why do you want to work for ThirdLove?

With this common question, interviewers want to understand your passion for the company.

  • Share specific details on what excites you about their mission, products, and values
  • Demonstrate you’ve researched the company thoroughly
  • Explain why you’re personally drawn to the brand and feel it’s a great match

Sample Answer: “After researching ThirdLove, I’m really inspired by your mission to provide inclusive, comfortable lingerie for all women. I love how you leverage technology and customer feedback to improve fit and options. Your focus on diversity, body positivity, and empowering language around all bodies resonates with me. I’m passionate about your products and would be so excited to join a brand making women feel seen, supported, and comfortable in their own skin.”

What experience do you have in retail or ecommerce?

For customer-facing roles, interviewers want to know you have relevant experience to draw from.

  • Share examples of successful online initiatives or campaigns you’ve managed
  • If you have in-store experience, provide stats on sales growth, positive reviews, etc.
  • Talk about what you enjoy about retail and interacting with customers
  • If lacking direct experience, show willingness to learn on the job

Sample Answer: “While working at Everlane, I developed online marketing strategies to promote new product launches across email, social media, and Google ads. For our most recent swimwear campaign, my efforts helped increase website traffic by 20% week-over-week. Though I don’t have brick-and-mortar experience yet, I welcome the opportunity to engage shoppers in store. What I’ve always loved about retail is making connections with customers and problem-solving to ensure their satisfaction.”

How would you handle an unhappy customer?

For customer-facing roles, expect scenarios about dealing with challenges.

  • Express empathy – validate their feelings
  • Clarify the situation by asking questions
  • Suggest solutions – refund, replacement, discount off future purchase
  • Share an example of successfully appeasing an upset customer

Sample Answer: “If a customer was unhappy with a product, I would first listen with empathy to fully understand their frustration. I’d apologize sincerely and see if I could identify a resolution, perhaps offering a replacement item or refund if they felt an item truly didn’t meet expectations. If needed, I would involve a manager to assist. My goal would be turning their experience from a negative to a positive so they feel satisfied and willing to shop with us again.”

Where do you see yourself in 5 years?

This question assesses your career goals and interest in growing long-term with the company.

  • If interested in advancement, share aspirations like leading a team, managing a new product line, overseeing a store, etc.
  • But don’t overreach – progress takes time, so goals should feel achievable
  • If unsure, focus on your eagerness to learn and develop first in this role

Sample Answer: “In 5 years, I hope to take on a management role, potentially overseeing a section like bras or loungewear, or managing a retail location. I know it takes time to work up to those positions, but I’m excited by the growth opportunities ThirdLove provides. More immediately, I hope to master the responsibilities of this position, learn as much as I can, and become a valuable team member. I’m ready to hit the ground running and know ThirdLove would provide the tools and training to help me develop my skills.”

Tips for Acing Your ThirdLove Interview

Here are some final tips for interview success at ThirdLove:

  • Practice answering questions aloud to improve your responses
  • Review your resume and be ready to expand on the details
  • Prepare examples that showcase important skills like teamwork, problem-solving, communication, etc.
  • Dress professionally – clean, neat, interview-appropriate
  • Arrive 10 minutes early so you’re settled before the interview starts
  • Ask thoughtful questions to show your engagement – about culture, challenges, goals, etc.
  • Express enthusiasm and passion for the company and position
  • Follow up within 24 hours with a thank you email summarizing your key strengths

With preparation and a genuine interest in ThirdLove’s mission, you’ll impress your interviewers. Highlight how your background makes you a great culture fit who will thrive in this customer-centric role. Wishing you the best of luck – you’ve got this!

5 Questions to Determine Core Values

Tony Hsieh, CEO of Zappos, sold his first business to Microsoft for $265 million when he was fresh out of college. He wasn’t interested in the money, though. He was more worried about the culture he had built at work.

“I just didn’t look forward to going to the office. The passion and excitement were no longer there,” said Tony, in a New York Times interview. “So when I joined Zappos about a year later, I wanted to make sure that I didn’t make the same mistake.”

Since then, Tony has made culture the most important thing at Zappos. He does this mostly by hiring people who strongly believe in the 10 core values that the company came up with in its early years, such as “pursue growth and learning” and “create fun and a little weirdness.” ” To get there, his HR department developed questions that specifically screen for each of those values.

Tony says, “We wanted to come up with [ten] committable core values, which means we would be willing to hire and fire people based on those values, no matter how well they did their job.”

That’s just one example of how companies are hiring more and more based on their core values and the soft skills that show those values.

Here are the type of questions five companies use to do just that:

thirdlove interview questions

Interviewing to See if a Candidate Shares Your Company’s Core Values

Five questions to consider asking candidates in your company’s next interviews. A guide to interviewing for core values to separate the good from the great talent.

Katie Couric & Co-CEO Heidi Zak Talk Bras | ThirdLove

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