The Top Sundance Vacations Interview Questions and How to Ace the Interview

Interviewing at Sundance Vacations? You’ve come to the right place In this article, we will provide an overview of Sundance Vacations, the most commonly asked Sundance Vacations interview questions, and tips to help you prepare for the interview

What is Sundance Vacations?

Sundance Vacations is a national travel company that offers discount vacation packages and wholesale travel to destinations across the U.S., Mexico and the Caribbean. Founded in 1991 and headquartered in Wilkes-Barre, PA, Sundance Vacations employs over 1000 people and does over $150 million in revenue annually. The company is best known for its affordable vacation options personalized customer service, and unique approach to vacation planning.

Sundance Vacations presents vacationers with a wide variety of travel choices through innovative marketing techniques and a direct sales model. Consultants work directly with customers to understand their vacation desires and present tailored options to meet their needs. This personalized approach has helped Sundance Vacations stand out in the competitive travel industry.

Sundance Vacations Company Culture and Values

Sundance Vacations prides itself on a vibrant, high-energy work culture centered around exceeding customer expectations. Key aspects of the company culture include:

  • Customer-centric: Sundance puts the customer first in everything they do. Employees are trained to listen attentively to customer needs and craft personalized vacation experiences.

  • Results-driven: Employees are motivated to hit sales targets while maintaining exceptional customer satisfaction. There is a focus on goal-setting, performance monitoring, and accountability.

  • Collaborative: Teams work closely across departments like sales, marketing, and product development to deliver the best end-to-end customer experience.

  • Supportive: Sundance invests heavily in employee training and development through initiatives like “Sundance University.” There are opportunities for growth and leadership.

  • Fun: The work environment emphasizes having fun, staying positive, and making memorable experiences for both employees and customers.

Aligning your values and personality with Sundance’s culture will give you an edge in the interview process.

Sundance Vacations Interview Questions and How to Prepare

Let’s look at some of the most common Sundance Vacations interview questions and tips to nail your responses:

1. Why do you want to work for Sundance Vacations?

This is your chance to demonstrate you’ve done your research and share what excites you about the role and Sundance Vacations. Reference the company’s values, culture, and unique approach to travel. Share relevant aspects of your background and experience that align with Sundance Vacations. Convey genuine enthusiasm for the opportunity.

**2. How would you handle an angry customer? **

Provide a real example of diffusing a tense situation, focusing on empathy, active listening, identifying the underlying issue, and presenting solutions. Emphasize positivity and your commitment to customer satisfaction.

3. What experience do you have upselling products and services?

Illustrate your ability to identify customer needs and present upgrades or add-ons that enhance their experience. Share examples like introducing a customer loyalty program or presenting a premium travel package. Demonstrate you can align products’ value with customers’ desires.

4. How do you stay motivated in a sales job?

Discuss techniques you use to stay energized and focused on goals throughout the day, such as positive self-talk, celebrating small wins, taking brief breaks to recharge, creating competitions, collaborating with team members, and keeping the customer at the forefront.

5. How do you manage stressful situations?

Give examples of remaining calm under pressure, focusing on priorities, communicating clearly with stakeholders, and having contingency plans. Emphasize that you see stress as a motivator to rise to the occasion.

6. Tell me about a time you provided excellent customer service.

Choose an example that highlights skills like active listening, problem-solving, empathy, patience, follow-through, and exceeding expectations. Quantify the impact made on customer satisfaction.

7. Where do you see yourself in 5 years?

Communicate your desire for growth and development. You’re eager to take on more responsibility over time and progress into leadership roles. Reference training programs like Sundance University that will enable your continued success.

8. How do your skills and experience make you a strong candidate?

Connect your background directly to Sundance Vacations’ needs, highlighting past sales achievements, customer service skills, product knowledge, communication abilities, and relevant soft skills like work ethic, positivity, and adaptability.

9. Why should we hire you over other candidates?

State what makes you uniquely qualified for the role. You may reference specific achievements, expertise, or personal qualities that differentiate you. Align these clearly with Sundance Vacations’ needs.

10. What are your strengths and weaknesses?

Discuss strengths relevant to the role like sales, relationship-building, product knowledge, andorganization. For weaknesses, choose areas you have improved on, such as public speaking. Emphasize your commitment to continuous development.

Tips to Ace Your Sundance Vacations Interview

  • Practice and prepare – Rehearse your responses to common questions. Refresh your knowledge of sales techniques and the travel industry.

  • Show enthusiasm – Demonstrate passion for travel and helping customers. Energy and positivity are key.

  • Ask insightful questions – Inquire about training programs, team dynamics, new products and services, and growth opportunities.

  • Watch your non-verbals – Maintain eye contact, smile, have confident body language, and limit nervous habits.

  • Follow up promptly – Send a thank you note to reiterate your interest in the role.

With these tips and an understanding of Sundance Vacations’ priorities, you will be well on your way to acing the interview. Show them you have the customer service skills, sales savvy, and vibrant personality to exceed expectations and deliver amazing vacation experiences. You’ve got this!

2023 Best Places to Work Pennsylvania

This list, put together by the Best Companies Group every year, shows the “best places to work” in each state based on polls of employees.

The “Best Places to Work Pennsylvania” list is created by the Best Companies Group. There is a study going on, and employees from all the companies that were chosen were given a survey to fill out. All of this information is put together by the Best Companies Group, which then ranks the winners on a final list of 100 companies. They are asked to rate the company on a number of factors, such as Policies and Benefits, Employee Engagement and Satisfaction, and more. Some of the things that make our employees love their jobs are the holiday parties, summer picnics at amusement parks, company T-shirts for events, fitness challenges, and team-building activities like escape rooms and golf tournaments.

Named to in 2023 — Placed 43rd among large companies

Named to in 2019 — Placed 23rd among large companies

Named to in 2018 — Placed 24th among large companies

Named to in 2017 — Placed 17th among large companies

Named to in 2015 — Placed 21st among large companies

Named to in 2010 — Placed 40th among large companies

Named to in 2009 — Placed 27th among large companies

Named to in 2008 — Placed 12th among large companies

Named to in 2007 — Placed 8th among large companies

Times Leader “Best of the Best” 2021 Award

The Times Leader asked people to vote for their favorite businesses in more than 200 categories over the course of several weeks. Sundance Vacations got a huge number of votes and was named the silver winner for Best Employer over 50 Employees in the Times Leader’s Best of the Best promotion!

“We’re thrilled that our employees and clients chose our business in the Best of the Best Award.” We haven’t had as many chances to celebrate our wins since the pandemic, so having Sundance Vacations recognized in this way is a great boost. We believe that our company culture positively impacts the service we are able to extend to our customers. So congratulations, to the entire Sundance Vacations team for earning a Silver Award from Best of the Best. ” – John and Tina Dowd.

Who Is Sundance Vacations?


How many employees does Sundance Vacations have?

Now with over 250 employees, Sundance Vacations has won numerous awards for business ethics, growth and healthy workplace campaigns as well as being on the “Best Places to Work” lists for New Jersey and Pennsylvania multiple times in the last five years.

Why do you want to work with us?

“I’m drawn to this job because of the opportunity for growth and advancement. I’m eager to learn new skills and take on new challenges, and I see this role as a perfect fit for my career goals.” “I’m excited about the company’s mission and values, and I believe in the work that you do.

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