Paying your utilities bill is a necessary chore, but it doesn’t have to be a hassle. Sturgeon Bay Utilities offers a convenient online bill pay option that makes managing your account quick and easy. In this article I’ll walk you through everything you need to know about paying your Sturgeon Bay Utilities bill online.
What is Sturgeon Bay Utilities?
Sturgeon Bay Utilities (SBU) provides electricity, water, and wastewater services to residents and businesses in Sturgeon Bay, Wisconsin They are a municipally-owned utility company committed to providing reliable service at reasonable rates
SBU serves around 9000 electric customers 8,000 water customers, and 7,000 wastewater customers in the Sturgeon Bay area. They operate and maintain the infrastructure required to generate, transmit, and distribute electricity, water, and wastewater services in their service territory.
Why Pay Your SBU Bill Online?
Paying your SBU bill online through their website offers several benefits:
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Convenience: You can pay your bill anytime, anywhere with an internet connection. No need to mail payments or drop them off in person.
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Speed: Online payments post to your account immediately, so you don’t have to worry about postal delays.
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Security: SBU’s online payment system is secure and protects your financial information.
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Simplicity: The online portal is user-friendly with an intuitive interface. Payments take just a few clicks.
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Paperless: Go green by reducing paper waste and mailing costs.
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Budgeting: Schedule future payments in advance and receive email reminders when bills are due.
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Account Management: View payment history, billing dates, usage, charges, account balance, and other details in one place.
Paying online helps you take control of your SBU account. It’s the fastest, easiest way to pay your bill.
How to Pay Your SBU Bill Online
Paying your SBU bill online is a quick and straightforward process. Just follow these simple steps:
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Visit SBU’s Online Account Management website
- Go to https://myaccount.sbunet.com. This is the portal where you can sign-in to manage your account online.
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Login or register for an online account
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If you already have an online account, enter your email and password to login.
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If you are a new user, click “Create an Account” and provide the required information to set up your account.
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You will need your SBU account number and an email address to register.
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Select “Make Payment”
- The “Make Payment” link is prominently displayed on the homepage after logging in. Click it to go to the payment screen.
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Enter payment details
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Select whether you want to make a one-time payment or set up recurring auto-pay.
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Enter the payment amount. You can pay any amount up to your current balance due.
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Enter credit/debit card details or bank account information. SBU accepts Visa, Mastercard, Discover, American Express, and ACH e-check payments.
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Confirm payment
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Carefully review the payment details before submitting.
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Check the box to authorize the payment and complete the transaction.
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Get payment confirmation
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You will receive an on-screen confirmation immediately after paying.
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SBU will also email you a payment receipt with transaction details.
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And that’s it! The full payment will be applied to your account shortly. You can log back into the online portal anytime to view your up-to-date account balance and payment history.
Helpful Tips for Paying Your Bill Online
Keep these tips in mind to ensure smooth online bill payments:
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Have your account number handy to login or register for an account.
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Schedule payments at least 3-5 business days before your due date to avoid late fees. Online payments take 1-2 business days to process.
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Save your payment method to avoid re-entering details each time.
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Set up account alerts to receive notifications for upcoming bills, past due bills, outages, and other account activity.
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Review your billing date, charges, and account balance before making a payment to pay the correct amount owed.
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Contact SBU immediately if your credit/debit card expires or your banking information changes to avoid declined payments.
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If you have issues logging into your account, select “Forgot your password?” to reset your password online or call SBU for assistance.
Online Account Management with MyAccount
SBU’s MyAccount portal allows customers to do much more than just pay bills. You can take advantage of these additional features:
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Paperless billing – Go green by opting out of mailed paper bills and accessing your statements electronically.
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Energy usage monitoring – View hourly, daily and monthly electricity usage to track patterns and manage costs.
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Outage alerts – Get notifications when there are interruptions to your electric, water, or wastewater service.
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Service requests – Submit and track requests for service changes, such as starting or stopping service.
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Bill comparisons – Compare usage between billing periods to identify trends.
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Payment plans – Enroll in budget billing to spread costs evenly over the year.
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Profile management – Update your contact information, password, security questions, and communication preferences.
MyAccount puts control over your SBU services right at your fingertips! Managing your utility services online is incredibly convenient.
Contacting Sturgeon Bay Utilities
If you have any questions or issues with online bill pay, SBU’s customer service team is here to help:
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By phone – Call (920) 746-2820 during business hours from 7:30am to 4:00pm, Monday through Friday.
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By email – Email [email protected] and a representative will respond during business hours.
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In person – Visit the SBU office located at 230 E Maple St, Sturgeon Bay, WI 54235.
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After hours – Report outages, hazards, or other urgent issues outside of business hours by calling (920) 743-3164.
SBU provides reliable customer support via phone, email, online chat, and at their local office. Don’t hesitate to reach out for assistance with online bill pay or any other account needs.
Paying your utilities bill online through SBU’s convenient MyAccount portal is the ideal way to manage your electric, water, and wastewater services. Setup is quick and easy. Payments can be made in just minutes any time of day. Plus you gain access to monitoring tools and account management features that give you transparency and control over your services. Simplify your life and go green by enrolling in paperless billing and auto-pay. Pay your SBU bill online today for efficiency and peace of mind!
Sturgeon Bay Utilities – Choose Renewable
FAQ
Who is the power company in Sturgeon Bay WI?
Where is Sturgeon Bay utilities located?
Our Sturgeon Bay Utilities office located at 230 E Vine Street is under construction. During the week of July 8th More Save Energy. Save Money.
Why should you choose Sturgeon Bay utilities?
It’s easy to pay you bill, manage your energy use and view past activity. Sturgeon Bay Utilities wants to be a utility that cares about the environment so that our community is cleaner and greener for everyone. At Sturgeon Bay Utilties we don’t just provide the power you use everyday. We are also invested in our community.
Where can I drop off a payment in Sturgeon Bay?
Payments can be dropped off at our office (230 E. You can deposit money at the main entrance of Sturgeon Bay City Hall (421 Michigan Street) or in the box outside the main entrance on Vine Street. Our office is an option, as well as any of the banks located in Sturgeon Bay.
How much does it cost to pay my Sturgeon Bay credit card?
There is a $3. 95 processing fee will be added to your card when you pay your Sturgeon Bay Utilities credit card bill.
Does Sturgeon Bay have a hydrant flushing program?
Every year, thousands of homes that get energy assistance also get FREE upgrades that save energy. This helps them save money on their energy bills and make their homes safer, healthier, and more comfortable. More Sturgeon Bay Utilities will be flushing its hydrants between 7 a.m. and 9 a.m. m. and 3 p. m. on weekdays, for the next couple of weeks.
How can I pay my utility bill?
You can pay your utility bill by using your bank account or credit card. To process your payment, call 1-866-658-7573 and follow the phone prompts. Be sure to have your account number on hand. Please include the top stub of the bill to assure that your account is properly credited.
