Brunswick Electric Membership Corporation (BEMC) provides electric service to homes and businesses across southeastern North Carolina As a BEMC customer, you have various options to pay your electric bill conveniently each month by phone This guide will explain the different bill pay phone numbers and payment services offered by Brunswick Electric.
Overview of Brunswick Electric
BEMC is a not-for-profit, member-owned electric cooperative serving over 95,000 accounts in Brunswick Columbus Bladen and Robeson counties. Their service area covers towns like Southport, Whiteville, Leland, Shallotte, Carolina Shores and more.
As a cooperative, BEMC is governed by a Board of Directors elected by co-op members. They buy power wholesale and maintain infrastructure including substations, power lines, poles, transformers and meters.
BEMC is committed to providing reliable electricity along with great customer service and cost-effective rates. They offer members flexible billing and payment choices.
Brunswick Electric Bill Pay Phone Numbers
Brunswick Electric gives customers multiple options to pay electric bills conveniently by phone. Here are the main bill pay phone numbers to know:
24/7 Automated Payments: Call 866-934-6830
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Pay immediately by debit/credit card using the automated phone system.
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Available anytime – day or night, weekends and holidays.
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Follow prompts to enter payment info securely. Get confirmation number.
Regular Business Hours: 800-842-5871
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Reach Member Services agents weekdays 8am-5pm to make a payment or ask billing questions.
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Pay by credit/debit card over the phone with an agent.
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Update your account and get personal assistance.
To Report Outages: 800-682-5309
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Call this automated outage reporting line 24/7 to notify BEMC if your power goes out.
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Request updates on outage restoration efforts.
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Agents monitor and prioritize outage calls.
Hurricane Hotline: 866-589-1456
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Get storm preparedness tips and updates on widespread outages.
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Learn estimated restoration times after major weather events.
Steps to Pay Your Electric Bill by Phone
Paying your BEMC electric bill by phone is quick and convenient. Follow these steps:
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Locate your most recent electric bill to reference your 10-digit BEMC account number and current balance due.
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Call 866-934-6830 to use the 24/7 automated system or 800-842-5871 during business hours to speak with an agent.
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Choose your payment method – credit card, debit card or electronic check.
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Enter your BEMC account number and the payment amount when prompted.
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Provide your payment details securely. The automated system will guide you through the steps.
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Get a confirmation number for your payment records.
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Payments post immediately! Your account is credited right away.
Other Ways to Pay Your BEMC Electric Bill
In addition to paying by phone, Brunswick Electric offers members these other payment options:
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Online – Pay via SmartHub web portal or mobile app using debit/credit card or electronic check.
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In Person – Visit a BEMC office or authorized payment location with cash, check or card.
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Mail – Send check or money order with bill stub to: BEMC, PO Box 826, Shallotte, NC 28459.
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Auto Pay – Sign up for monthly automated bank drafts from checking or savings.
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Budget Billing – Fixed monthly amount based on past usage. Balanced out yearly.
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Prepay – Add money to account in advance, no monthly bills.
Payment Assistance Programs
If you are struggling financially, BEMC partners with agencies that provide bill payment assistance:
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LIHEAP – Helps pay heating and cooling bills for low-income households
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Salvation Army – Offers one-time aid with electric bills for those in need
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Crisis Intervention Program – Provides emergency energy bill funding
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Spread the Warmth – Helps pay heating bills for seniors and disabled
In addition, BEMC members can call 800-842-5871 to ask about:
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Payment arrangements spreading out past-due balances
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Budget Billing to stabilize monthly electric costs
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Prepay electric service paying in advance, no monthly bills
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Financial assistance programs and agencies
If you are having difficulty paying your Brunswick Electric bill, contact them right away to discuss relief options before service is disconnected.
Avoid Late Fees and Disconnection
Paying your BEMC electric bill by the due date is essential to avoid penalties:
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Late Fee – 1.5% assessed on overdue balances
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Disconnect Notice – Sent after 2 missed payments
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Electric Service Shutoff – For accounts 60+ days past due
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Reconnect Fee – $40 during business hours, $80 after hours
Set up text/email reminders through SmartHub to get notices when your bill is due. Call immediately if you anticipate problems paying on time so shutoffs can be prevented.
BEMC will work with members flexibly on payment arrangements if contacted early regarding a hardship. Let them know if you need assistance.
Brunswick Electric Bill Pay FAQs
What is the BEMC website to pay my bill online?
Can I get text or email alerts about my bill?
Yes, by using SmartHub you can opt-in to get notifications on your balance, due date, outages, etc.
Is there a fee to pay by phone?
No, BEMC does not charge fees for automated or agent-assisted phone payments.
What do I need to set up automatic monthly payments?
To authorize recurring bank drafts, provide your BEMC account number and bank routing/account numbers by phone or through SmartHub.
What should I do if I’m moving and need to close my electric account?
Contact BEMC a few weeks before your move date to finalize your account. Provide a forwarding address for your final bill.
Contact Brunswick Electric for Bill Pay Support
If you need any help with managing payment of your electric bill, Brunswick Electric’s Member Services team is available:
Phone: 800-842-5871
Email: [email protected]
Website Chat: www.bemc.org
They can explain your bill, take a payment, set up recurring bank drafts, change your account details, and more. Contact BEMC with any questions!
