state farm customer service representative interview questions

For those looking to become a State Farm customer service representative, the interview process can be daunting. While there is no one-size-fits-all approach to interviewing, there are certain questions that are commonly asked during a State Farm customer service representative interview. Understanding these questions and preparing appropriate and thoughtful answers can give candidates a greater chance of success in the interview. To help candidates best prepare for the interview process, this blog post will provide an overview of the most common State Farm customer service representative interview questions. It will also provide tips and advice on how to answer each question effectively. In doing so, candidates will gain a better understanding of what to expect during the interview and be better equipped to demonstrate their qualifications and experience to the interviewer.

State Farm Interview Questions

Interviews for Top Jobs at State Farm

Customer Service Representative Interview


I interviewed at State Farm (New York, NY)


General interview questions through your background and some basic behavior questions to help them get to know you.Around 30 minutes and didn’t get any response until now.General interview questions through your background and some basic behavior questions to help them get to know you.Around 30 minutes and didn’t get any response until now.

Interview Questions

  • Strength and weaknessWork ethic

Customer Service Representative Interview


I applied online. I interviewed at State Farm (Jacksonville, FL) in Oct 2022


Phone interview was simple and informative, and the lady interviewing was super kind and made me feel at ease. There really wasn’t a ton of questions, mostly information on what the job would entail. Hopefully my in person interview goes as well!

Interview Questions

  • Why are you looking for employment?

Interview Questions for Insurance Customer Service Representatives:

Reveals the candidate’s natural character and inherent skills.

At what point should you transfer a call through to a sales agent?

Reveals knowledge of the sales process.

How would you deal with irate or rude customers?

Demonstrates the candidate’s interpersonal skills.

Why do you want to work at State Farm?

Try to praise them for something. Perhaps it is because they are the largest insurance provider in the United States, have a stellar reputation, and, unlike many of their rivals, have never been involved in a significant money laundering scandal or other similar activity. Just some small missteps, but nothing huge.

You almost certainly know someone who works for State Farm (possibly a distant Facebook connection). You can say that they were complimentary of the company’s working environment, the perks offered to employees, or anything else. Basically they told you something that motivated you to apply.

Try in any case to persuade the hiring managers that they are your top choice and that you did not simultaneously apply for positions with 20 other companies.

Example: “One of my customers called me when I was working at my previous job because they were locked out of their car. They required assistance entering the vehicle because they had forgotten their keys inside. I informed them that I would be there in 15 minutes to meet them at their location. Within ten minutes, I got there and unlocked their car so they could get back inside. This demonstrated to them my commitment to assisting others. ”.

Ex: “When troubleshooting issues, I believe good communication skills are crucial because they enable me to clearly explain the problem to my customer and my supervisor. Additionally, I discover that effective communication abilities make working on a project with other team members easier. For instance, if I’m working on a claim with another agent, I can use my communication skills to inquire about their method or concepts so that we can both benefit from one another. ”.

Example: “I’ve always been fascinated by how insurance companies work. It’s intriguing to me that they can forecast risk and provide insurance policies based on those forecasts. Because I am so passionate about this field, I knew I had to apply as soon as I saw this position. Given that I’m eager to learn more about the insurance industry, I believe I would be a great fit here. ”.

For instance, “I believe that empathy is a crucial trait in a salesperson because it enables you to connect with clients on a personal level. Having faith in your abilities as a salesperson is crucial, in my opinion, as it makes you feel more prepared when interacting with customers. Last but not least, I believe it’s crucial to be organized because it can aid in maintaining focus during meetings and appointments. ”.

Example: “I perform best under pressure, especially when working with customers. When I was an insurance agent, I once dealt with a client who wanted a new policy because their old one was too expensive. Additionally, they were dissatisfied with the assistance they received from their prior supplier. I spent time comparing services and came up with a strategy that would be cost-effective for them while still offering top-notch service. They joined our organization and have been content ever since. ”.

Why sales agent (customer service representative, underwriter, any other position)?

Make an effort to relate your abilities, skills, and experience to the position you want. If you’re applying for a job as a sales agent, you can mention that you’re excellent at persuasion, that your sales abilities are exceptional, that you think you have what it takes to be a successful insurance agent, and that you consistently produce nice sales volume for the company.

You could also say that you like the job description and that, in light of everything you’ve accomplished thus far in your career, it seems like the best option. Additionally, if you’re ambitious, you could mention a position you hope to hold with State Farm in five years, such as their CFO or CTO.

It is important to speak with enthusiasm. They shouldn’t get the impression that you are only applying because you are unable to find a better-paying job.


How do I prepare for State Farm interview?

Where do you see yourself in five years? (How long do you want to have this job?) Sell me this pen (role play) are other possible questions you might encounter during your State Farm job interview (both on Hirevue and in-person). Why did you leave your previous position? Why do you intend to leave your current position?

What interview questions does State Farm ask?

State Farm supports your continued learning and personal and professional development by offering extensive tuition assistance programs. Above all of these services, the business prioritizes a diverse workforce and views every employee as an integral member of the State Farm Family.

Why would you want to work for State Farm?

Tips and tricks to “sell me this pen”
  1. Be positive. Being upbeat when responding to “sell me this pen” is crucial.
  2. Ask direct questions. …
  3. Relate the pen to a larger concept or idea. …
  4. Relate the pen to the interviewer’s specific needs. …
  5. Close by asking them to purchase the pen.

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