Having reliable electric service is vital for homes and businesses in Rockwood, Tennessee As a customer of Rockwood Electric Utility (REU), it’s important to understand your account options and how to pay your electric bill on time each month. REU offers multiple payment methods for your convenience This guide will walk through everything you need to know about managing your electric account and making prompt payments.
Overview of Rockwood Electric Utility
Rockwood Electric Utility is the city-owned electric provider serving Rockwood Tennessee residents and businesses. Key facts about REU include
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Provides electric power to around 5200 customers in Rockwood.
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Headquartered at 341 W. Rockwood Street in Rockwood.
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Owned by the City of Rockwood and overseen by the Rockwood Electric Commission.
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Purchases power in bulk from TVA and distributes it locally.
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Customers are billed monthly for metered electric usage.
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Offers budget billing, bank drafts, online payment and more.
As an REU customer, you are responsible for paying your electric bill each month to maintain uninterrupted service.
Payment Options Offered by REU
REU offers several ways to pay your monthly electric bill conveniently:
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By mail: Mail your payment stub and check to the address printed on your bill. Allow mailing time.
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In person: Visit the Rockwood or Kingston office during business hours with your payment.
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Drop box: Use the 24/7 drop box at the Rockwood or Kingston office to leave checks or money orders.
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Bank draft: Sign up for monthly auto-drafts from your bank account on your bill’s due date.
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Online: Pay by credit/debit card or e-check via the customer portal.
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Phone: Call 866-549-4394 to pay by phone with a card or e-check.
Choose the payment method that fits your needs each month for easy bill payment. Online and phone options allow 24/7 payments if you don’t want to visit an office or use the drop box.
Payment Timeline and Late Fees
REU bills are typically due within 15 days of the billing date shown on your statement. Key payment timelines:
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Due within 15 days – Pay bills by the due date to avoid a late fee.
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5 days late – A $10 late fee is assessed if unpaid by the due date.
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30 days late – Accounts 30+ days past due are subject to disconnection.
Setting bill reminders and paying on time each month ensures you avoid extra late fees. If facing disconnection for non-payment, make immediate payment arrangements with REU.
Enrolling in Online Account Management
The fastest way to monitor and pay your REU bill is through the online customer portal. Follow these steps to enroll:
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Visit the customer portal webpage.
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Click “New Users Sign Up” and enter your account information.
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Create a username and password to access your account.
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Receive a verification email and click to confirm your account.
Once enrolled, you can view bill amounts, payment history, make one-time/recurring payments, update account details, and more. Online access makes bill management quick and easy each month.
Payment Assistance for Struggling Customers
If you’re ever unable to pay your electric bill in full, contact REU immediately to discuss payment assistance options like:
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Payment arrangements to pay past due balances over time.
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Budget billing to pay equal monthly installments.
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LIHEAP or THDA utility bill assistance if you qualify based on income.
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Due date adjustments to better align with your pay schedule.
Temporary hardship help is available. Work directly with REU if you face financial difficulties to avoid electric service disconnection.
Moving In or Out of Rockwood?
To activate or disconnect electric service, contact REU at least 3 days before your move in/out date. You’ll need to provide:
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Proof of property ownership/rental agreement
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Valid photo ID
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Requested connect/disconnect date
Handling this well in advance ensures power is on when you move in and avoids ongoing billing after you move out.
Key Takeaways for Paying Your REU Bill
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Carefully review monthly bills and pay the total by the due date.
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Sign up for convenient online account access and bill pay.
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Contact REU immediately if you anticipate payment issues.
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Payment help and flexible arrangements are available if you qualify.
By following these electric bill payment tips, you can easily stay on top of your REU account. Don’t let payments fall behind without proactively communicating with REU about your situation. Maintaining prompt payments ensures you keep the power on in your Rockwood home or business.
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How do I pay my Rockwood electric utility bill?
Rockwood Electric Utility offers customers the convenience of paying their bill online or by telephone Interactive Voice Response. REU offers several convenient ways to pay your bill. You will find a return envelope included in your monthly bill.
What is Rockwood Electric Utility?
This is the power company that serves all of Rockwood and Kingston, as well as parts of Roane, Morgan, and Cumberland counties. They make sure that repairs are done quickly and safely by having crews on call 24 hours a day, 365 days a year.
What is the thinking of others program at Rockwood electric utility?
12 years ago we started a Thinking of Others Program at Rockwood Electric Utility. This program has been very successful helping hundreds of customers with their electric bills. Rockwood Electric Utility can be reached at 865-717-5400 if you want to join or leave this program.
Does Rockwood have a resale contract with TVA?
The following rules, regulations, and rate schedules were made by Rockwood Electric Utility to be in line with its contract with TVA to sell electricity to its customers. These will apply to all class types of service requested whether by contract or other agreements.
How do I pay my utility bill online?
REU offers 24 hour online bill payment using Visa or MasterCard. This is an easy and convenient way to pay your utility bill. If you’d rather pay with a credit card over the phone, please call 866-549-4394. Your payment information will be kept safe and will only be used for transactions.
How do I apply for a rental property in Rockwood?
Information may include, but is not limited to the following: 1. Apply in person at the Rockwood or Kingston Office. 2. If you are renting, bring a recent rent receipt or lease agreement. If you are buying, we need to see proof of purchase. 3. A valid ID is required. 4. All fees must be paid at the time an application is made for service.
