The Top 15 Rack Room Shoes Interview Questions and How to Ace Them

Getting hired at Rack Room Shoes can be a competitive process. As one of the largest footwear retailers in the United States, with over 390 stores across 35 states Rack Room Shoes receives many applications for its open positions. Standing out from the crowd and showcasing why you’re the ideal candidate requires thorough preparation.

In this article we’ll cover the 15 most common Rack Room Shoes interview questions asked across all roles from sales associates to store managers. We’ll provide tips and sample responses to help you craft your best answers. With the right preparation, you’ll be ready to ace your Rack Room Shoes interview!

1. Why are you interested in working for Rack Room Shoes?

This question gauges your knowledge of and enthusiasm for the company The interviewer wants to know what attracts you specifically to Rack Room Shoes


  • Research the company’s history, values, mission, and culture. Mention specifics that resonate with you.

  • Highlight aspects of the job description that match your skills and interests.

  • Convey your passion for footwear, retail, and customer service.

Sample Response:

I’m excited to apply my customer service skills and footwear knowledge to a company as established yet innovative as Rack Room Shoes. Having been in the shoe industry for over 100 years, Rack Room has a legacy that speaks to its success. Yet the company continues to evolve with new technologies and retail trends. Rack Room’s culture of community involvement and commitment to employees also aligns with my values. I’m inspired by the opportunity to join a team focused on providing excellent customer experiences and look forward to contributing to the company’s future growth.

2. What do you know about our company?

This question determines whether you’ve taken the time to research Rack Room Shoes. The interviewer wants to gauge your interest level.


  • Study the “About Us” section of the company website.

  • Know key facts like number of stores, year founded, core values, and executive team.

  • Follow Rack Room Shoes social media to learn about products, promotions, and culture.

Sample Response:

Through my research on Rack Room Shoes, I’ve learned just how established yet modern this company is. Founded in 1920, Rack Room now has over 390 stores in 35 states, which speaks to its success. I’m impressed by Rack Room’s commitment to community support through programs like Shoes That Fit. The company culture seems very team-oriented, with opportunities for advancement and an emphasis on employee satisfaction. Rack Room also appears highly invested in the customer experience, leveraging data and omnichannel retail strategies to provide personalized service. I would be excited to join this forward-thinking footwear leader.

3. Why do you want to work in the shoe industry?

This question gauges your passion and knowledge about the footwear business. The interviewer wants to know you have a genuine interest.


  • Share when your enthusiasm for shoes began. Talk about relevant experiences.

  • Discuss what excites you about trends in the footwear industry.

  • Avoid generic answers. Be specific about your passion.

Sample Response:

I’ve been fascinated with shoes for as long as I can remember, paying close attention to the latest styles and trends from an early age. Given my lifelong interest, pursuing a career in footwear feels like a natural fit. I’m particularly excited about innovations happening in athletic shoes and casual styles. Working at a company like Rack Room Shoes, with its incredible selection and focus on customer fit, would allow me to share my passion daily. I love having in-depth conversations about finding the perfect shoe. Being able to provide that experience to customers would be tremendously rewarding.

4. Why do you want to work in retail?

This question determines if you have the qualities needed to thrive in retail. The interviewer wants to hear you’re motivated by serving customers and working as a team.


  • Share examples of providing excellent customer service in past roles.

  • Highlight your ability to build rapport and ensure satisfaction.

  • Discuss thriving in fast-paced, high-volume environments.

Sample Response:

I’m drawn to retail because I love interacting with and assisting customers to help make their shopping experience enjoyable. I thrive in high-energy environments and am motivated by being part of a team striving to achieve sales goals through customer satisfaction. My past retail experience has honed my ability to build rapport with diverse customers, understand their needs, and provide solutions. Whether it’s finding the perfect pair of shoes or making a product recommendation, I love helping customers. Working for a major footwear retailer like Rack Room Shoes would allow me to fully leverage my passion for delivering exceptional retail experiences.

5. What do you know about our products and services?

This retail interview question verifies that you’ve researched the company’s product offerings. They want to see you’re well-informed.


  • Review the Rack Room Shoes website and visit stores to get familiar with products.

  • Know the major shoe brands and styles carried.

  • Mention services like shoe fittings, BOGO deals, and loyalty programs.

Sample Response:

Through my research, I’ve learned that Rack Room Shoes carries top athletic and casual footwear brands like Nike, Skechers, Vans, and New Balance. I’m impressed by the breadth of styles offered, from dress shoes to sandals, boots, and kids’ shoes. An extensive selection of accessories like socks, shoe care, and handbags is also available. Some of the services that stood out are the free shoe fit guarantee, BOGO deals, shoe fittings by certified fit specialists, and the Rack Room Rewards loyalty program. I’m excited to learn more hands-on if I join the Rack Room Shoes team.

6. Why do you want to work for our company versus a competitor?

This question gauges your understanding of the company’s differentiators. Be specific about why Rack Room Shoes appeals to you.


  • Compare Rack Room Shoes’ values, culture, and offerings to competitors.

  • Highlight unique aspects like selection, customer service, BOGO deals.

  • Convey why you’re drawn to Rack Room specifically.

Sample Response:

While Rack Room Shoes has several competitors, I’m particularly interested in being part of this company because of its longstanding reputation for excellent customer experiences. The emphasis on personalized shoe fittings and making sure customers find the right fit is unparalleled. Rack Room also offers exclusive BOGO deals that deliver value to shoppers. The extensive selection of top brands across all categories, from athletic to dress shoes, is another differentiator that excites me. Most importantly, Rack Room’s core values around community, passion, and teamwork strongly resonate with me. I feel Rack Room Shoes is the ideal fit for my skills and interests.

7. What qualities make you a good fit for our team?

This question allows you to highlight your strongest attributes. Focus on skills and traits that directly relate to the role.


  • Choose qualities mentioned in the job posting like customer service, salesmanship, or leadership.

  • Provide examples demonstrating these qualities.

  • Align your strengths with company values.

Sample Response:

As a dedicated, people-oriented person, I believe my natural ability to connect with customers would make me a great addition to the Rack Room Shoes team. I’m passionate about footwear and providing exceptional service. My past experience resolving customer issues and turning dissatisfied shoppers into loyal ones showcases my commitment to delivering a positive experience. I’m eager to learn and work hard to achieve team sales goals. Most importantly, I care deeply about building relationships, whether with customers or colleagues. My qualities align seamlessly with Rack Room Shoes’ values of passion, teamwork, and community connection.

8. Why should we hire you over other candidates?

This question requires you to convince the interviewer you’re the best fit for the role. Set yourself apart from other applicants.


  • Review the job description and focus on the top one or two requirements.

  • Share examples that highlight how you meet or exceed those needs.

  • Convey your excitement and cultural fit.

Sample Response:

As you seek a customer-focused sales associate, I believe my 10 years of retail experience provide me with an advantage. My track record of exceeding sales goals while maintaining high customer satisfaction ratings demonstrates my business acumen and service skills—two key qualities you’re looking for. I’m deeply knowledgeable about footwear trends and brands after managing the shoe department at my previous store. Most importantly, I’m committed to creating personal connections with each customer to deliver an exceptional shopping experience. My inventory management and employee training skills are sharp. I’m confident my diverse abilities make me uniquely qualified to add value to your team.

9. How would you handle an unhappy customer?

This retail interview question tests your conflict management skills. Share your approach for de-escalating issues and retaining customers.


  • Discuss listening empathetically and apologizing for the situation.

  • Provide solutions like discounts or free services to rebuild trust.

Rack Room Worker interview questions


Is it hard to get hired at Rack Room Shoes?

Rack Room Shoes Interviews FAQs Is it hard to get hired at Rack Room Shoes? Glassdoor users rated their interview experience at Rack Room Shoes as 67.3% positive with a difficulty rating score of 1.94 out of 5 (where 5 is the highest level of difficulty).

What questions do they ask in a shoe store interview?

They ask basic questions like what are your favorite sneakers and how do you approach customers. They also give basic scenarios to you. Job history, why would I be a good person for them. What is the difference between customer service and customer experience?

What are the responsibilities of rack room shoes?

Essential Job Functions Maintain merchandise presentation; i.e., ensure stock is well arranged and merchandised properly. Maintain awareness of all current sales promotions. Check for mates when selling, receiving, or transferring footwear. Maintain an awareness to detect customer and employee theft.

What to wear to an interview at a shoe store?

Business casual Dress pants or chinos are appropriate for all candidates. Consider wearing a button-down, blouse or sweater. You can also wear a conservatively cut skirt or dress. Close-toed dress shoes are appropriate for footwear.

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