16 Process Metrics To Track

Process metrics define quantitative and qualitative measures related to a process, its performance and its evolution. Process metrics are relevant to a process entity (i.e., activity, role, artifact, condition, asset) or combination of entities.

Process metrics are an important part of understanding how well a business is operating. They provide insights into the effectiveness of products and services, as well as the efficiency of operations. By tracking key performance indicators (KPIs) and other metrics, businesses can make decisions based on real-time data and trends. This blog post will explore the different process metrics used to evaluate businesses, the types of KPIs that are commonly used, and how businesses can use process metrics to improve their operations. We will also discuss the importance of defining and regularly monitoring process metrics to ensure businesses are running optimally. By understanding process metrics and how they can be used to evaluate business performance, businesses can ensure they are staying on top of their operations and making informed decisions.

Process Metrics | Touch Time, Lead Time, Rework, Processing Time and Cycle Time explained |

What is a business process?

A business process is a precisely defined, repeatable, and functional unit of work. In essence, a business process could be any action required for a company to fulfill the expectations of its stakeholders, employees, or clients. These can include tasks completed by humans or machines. Business procedures include things like batch or mass production as well as continuous improvement.

What are process metrics?

Process metrics are measurements that are used to monitor how well a business process is performing. They measure how a task performs and whether it is meeting the set goals, similar to key performance indicators (KPIs). For managers and supervisors to study, process metrics provide pertinent and easily accessible information about process quality. Usually, they operate in cycles where you measure the current performance of the process metrics, improve your cycle, and then measure it again to look for changes. This cycle can repeat infinitely if necessary.

Process metrics can be helpful in a variety of business fields, including manufacturing, information technology, finance, human resources, and other fields. They are frequently expressed as ratios or percentages that demonstrate the development of the metric as a whole. There are three major categories of process metrics, which include:

Why are process metrics important?

Each stage of a business process benefits from the information that process metrics provide. They can help you make more accurate decisions about innovation. They can also speed up production and aid in measuring your organization’s excellence standards. Monitoring process metrics on a regular basis can make your business more transparent by allowing you to publish actual, quantitative production results.

16 types of process metrics

Discover 16 different types of process metrics your business can monitor:

1. Efficiency

Efficiency is the ratio of an input to an output. Simply put, it’s the quickest and most accurate way to complete a task or the most efficient way to produce something while using the fewest resources. You can determine how much waste is present in your production cycle by measuring efficiency. You can calculate this metric using the formula:

Efficiency = production time / total process time

To determine the effectiveness of your cupcake baking process, for instance, you could compare the time it takes to make the cupcakes to the total time of the process, from purchasing the materials to delivering the product.

2. Productivity

Productivity is measured in hours, or how much of a process you can finish in that amount of time. The amount you produced and the resources used to produce it are typically represented in a ratio. Comparisons between two employees, techniques, or processes can be made using productivity. One bricklayer may have a 3:1 ratio, for instance, if he can build three retaining walls in an hour. One retaining wall could be built by a different bricklayer in an hour, making her ratio 1:1. Because he can produce more goods in less time, the first bricklayer is more productive.

3. Cycle time

Cycle time is the time required to complete a process completely, from beginning to end. You could measure the cycle time in hours, days, or even years, depending on the process. For instance, the subprocesses of purchasing and receiving raw materials, producing, and shipping may be included in the cycle time of creating and delivering a unit of sweaters. The cycle time is affected by all these smaller processes.

4. Turnaround time

Turnaround time measures the amount of time it takes to complete a customer’s order from placement to delivery. Turnaround time is frequently measured from the standpoint of the consumer rather than the producer. Similar to cycle time, it can cover multiple business processes. For instance, a customer ordering a book from an online bookstore might get an email informing them that their order will take five days to process. This means that it will likely take five days from the time they hit the submit button on their order to locate their product, fill it, ship it, and have it delivered.

5. Takt time

Takt time is a unit of time used to gauge how long it takes to complete one unit before beginning the next. For instance, a candy manufacturer might indicate on its chocolate bars that the takt time is 15 seconds. In other words, they can begin production on a new batch every 15 seconds.

6. Throughput

The output in a specific amount of time is referred to as throughput or production rate. In contrast to productivity, throughput places more emphasis on how quickly you can produce something than on how much you can produce. The formula for this metric is:

Production volume divided by production time per unit is known as throughput.

For instance, a stationery business might want to know how quickly they can produce greeting cards. Their throughput would be two units of cards per hour if they produced 400 units of cards in 200 hours.

7. Error rate

The number of mistakes made throughout the entire production cycle is measured by the term “error rate,” also known as “failure rate” or “defect rate.” This number displays the number of units or goods that failed your quality control test. It is typically expressed as a percentage. To calculate the error rate, use the formula:

Total units produced / total errors equals the error rate.

For instance, a manufacturer of silverware could determine the error rate to determine how many packages were missing a utensil. If they made 500 units of silverware and 25 of them were missing a spoon, then the error rate would be 20%

8. Effectiveness

Effectiveness is determined by comparing the outcomes of a process to what you had anticipated. Often, youre looking for your effectiveness rate to be 100%, meaning your actual results met your expectations Time, cost and quality are all factors of effectiveness.

9. Cost-effectiveness

Cost-effectiveness is a type of effectiveness measurement that keeps track of the costs incurred to achieve a benefit. Cost per unit or cost per service are two examples of monetary factors that cost-effectiveness can measure. It can also measure non-financial factors like health outcomes.

10. Capacity

The amount of goods or units you can produce in a given amount of time is measured by your capacity. In contrast to productivity and throughput, this metric displays the highest output possible under ideal conditions.

11. Quality rate

Your production of units or goods that meet your quality standards is indicated by your quality rate, which measures the opposite of your error rate. The formula for quality rate is:

Quality rate is calculated as (total quality units / total units produced) x 100.

For instance, if a soap manufacturer was making bottles of liquid hand soap and wanted to know the proportion of units that met their standards, they might discover that out of 750 units produced, 698 were of high quality. That would be a quality rate of 93%.

12. Profitability

The amount of money you make from sales that is greater than what you spent on production costs is what’s known as profitability. To find this metric, use the formula:

Profit = total sales – total expenses

For instance, a cell phone company’s profit would be $75,000 if it sold $100,000 worth of products in the most recent quarter and spent $25,000 to make all of those batches.

13. Competitiveness

Your position in relation to other businesses in your market is depicted by the competitiveness metric. Market share, which indicates how much control a particular entity has over a market, is frequently a good way to gauge this. To calculate market share, use the formula:

Market share is calculated by multiplying the company’s total sales revenue by the market’s overall sales revenue by 100.

For example, if a day planner company makes $160,000 per year and the total sales revenue for their entire industry is $1,250,000, then that company has about a 13% market share of the industry

14. Value

Value gauges how much a consumer believes a product is worth in relation to its asking price. Depending on factors like location, necessity, and competition, any product may have a good or bad value. For instance, a $3,000/month one-bedroom apartment in a small suburb might be a poor value, but the same apartment at that price in a big city might be a good value.

15. Return on investment (ROI)

The ROI gauges the connection between a business’s profit and the number of successful investments. This metric can help you determine whether the revenue generated by a particular campaign or process is sufficient to cover the costs. To calculate ROI, use the formula:

ROI is equal to 100 times [(total sales – total investment) / total investment].

For example, if a record player company received $100,000 in investments for its latest venture and sold $400,000 worth of profit in the last quarter, then its ROI would be 300%

16. Timeliness

The timeliness metric gauges whether you can finish the process in the allotted time. For instance, if you tell a supplier that you’ll deliver a shipment in three weeks, you’ll use timeliness to calculate how effective and efficient your process needs to be to meet that commitment.

Tips for setting process metrics

Use these tips to help set your process metrics:

Understand the purpose

Determine what youre trying to accomplish by measuring your processes. Using a diagram to gather data and graphically represent the various flow segments is one way to accomplish this. SIPOC, which stands for suppliers, inputs, process, outputs, and customers, is a good tool to try. This kind of map explains each of those components and illustrates how they relate to one another.

Train employees

Train your staff to comprehend the process metrics, how to use them, and how to track them in order to get the most out of your processes. This can guarantee that you’re getting the best results for each metric through consistency and subject-matter expertise.

Use a process metrics software program

You can track your process metrics in many different software programs. You can select, modify, and track all of your processes and advancement over time with databases and system integration. Investigate various programs’ service offerings to determine which is best for you.


What is an example of process metrics?

Process metrics are indicators of how well a body of software is being developed. The amount of time it takes to complete tasks in the software development process is a typical example of a process metric.

What is process performance metrics?

Measuring various aspects of a process to determine its performance is called a “process performance metric.” Operations managers use process performance metrics to assess how a process is performing and how it is changing over time, just as accountants and finance managers use financial metrics.

What are the 4 types of metrics?

According to the researchers, only lead time, deployment frequency, mean time to restore (MTTR), and change fail percentage can distinguish between low, medium, and high performers.

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