As a Piedmont Natural Gas customer you rely on their services to power your home or business. Paying your gas bill on time each month is essential to avoid service disruptions. If you prefer to pay bills by phone Piedmont offers a few convenient phone payment options.
Read on to learn how to pay your Piedmont Natural Gas bill quickly over the phone and avoid late fees or disconnection,
Call Piedmont Directly To Pay
The easiest way to pay your Piedmont Natural Gas bill by phone is to call their customer service line directly:
Piedmont Natural Gas Customer Service:
800-752-7504
This toll-free number is available 24 hours a day, 7 days a week. Friendly representatives are ready to take your payment information and process it right away for same-day posting to your account.
Have your Piedmont account number and payment details handy when you call. The automated system may also guide you through self-service options to pay by phone.
What Payment Methods Can I Use?
Piedmont Natural Gas accepts the following secure payment methods by phone:
-
Debit/Credit Card – Have your Visa, Mastercard, Discover or American Express card number, expiration date, and security code ready to pay by credit or debit card over the phone.
-
Electronic Check – Provide your checking account number and routing number to authorize an electronic check payment (ACH transfer) from your bank account.
-
Cash – You cannot pay with physical cash over the phone, but Piedmont can convert a cash payment made at an authorized payment location into a credit on your gas account.
-
Money Order – Mail your money order payable to Piedmont Natural Gas with your remittance stub to their payment processing center address provided on your bill.
Paying by debit/credit card or e-check means you don’t have to mail anything – the payment processes immediately during your call for same-day posting.
Avoid Late Fees and Disconnection
Paying your Piedmont Natural Gas bill after the due date results in a late payment fee. If your account becomes past due, you also risk service disconnection.
By paying over the phone, you can:
- Pay your bill on the due date, even if you don’t have time to mail a check.
- Avoid late fees by processing payment before the due date passes.
- Bring an account current to stop disconnection of service.
Phone payments provide proof of timely payment if you need to dispute late fees. Immediate processing also reactivates suspended accounts faster.
Receive Payment Confirmation
For your records, request a payment confirmation number from the Piedmont Natural Gas agent during your call. You can also access payment receipts:
- Within your online account at Piedmont Natural Gas Login
- On your next monthly paper bill
- By calling customer service to request a receipt
Save or print the confirmation details for proof of your phone payment.
Set Up Recurring Payments
Tired of calling every month to pay your Piedmont Natural Gas bill? Enroll in recurring payments!
Contact Piedmont by phone to authorize recurring charges to your credit card, debit card, or bank account each month. This ensures your bill gets paid automatically by the due date without any extra effort on your part.
You can cancel or change recurring payments at any time by calling customer service. Automating payments is an easy way to avoid late fees and maintain uninterrupted gas service.
What Information is Needed?
Have the following information on hand when you call Piedmont Natural Gas to pay your bill:
- Piedmont account number
- Service address
- Payment amount
- Debit/credit card number or checking account details
- Name, address, and phone number on the account
You may also need to verify identifying information like your date of birth or Social Security Number. This helps ensure security and prevent fraud.
Pay Immediately Through Speedpay
In addition to calling Piedmont directly, you can also pay your gas bill over the phone using Speedpay.
Speedpay is a third-party payment service that processes phone payments for a small convenience fee. However, Speedpay posts payments to your Piedmont account immediately for same-day crediting.
To pay through Speedpay, call toll-free 877-346-3064. Provide your 10-digit Piedmont account number and Speedpay will guide you through the payment process.
Manage Your Gas Account Online
While Piedmont Natural Gas offers several bill payment options by phone, you can also manage payments and account details conveniently on their website:
- Login at Piedmont Natural Gas Login
- View account balance and usage
- Pay instantly online
- Set up autopay
- Monitor payment history
- Update account information
- And more!
Access your gas account 24/7 online as an alternative to calling in payments each month.
Contact Customer Service with Questions
If you have any questions about paying your Piedmont Natural Gas bill by phone, their helpful customer service team is ready to assist you:
800-752-7504 (or 704-382-7644)
⌨️ Email: Piedmont Contact Form
Reach out by phone or email for guidance on payment options, avoiding late fees, account management, and any other billing needs.
Pay Bills Quickly by Phone
As a Piedmont Natural Gas customer, you can easily pay your gas bill by phone 24/7 by calling 800-752-7504. Agents will immediately process your debit/credit card or e-check payment for same-day posting to your account. You can also set up recurring payments to automate monthly billing. Paying by phone helps you avoid late fees or service interruption by meeting your due date, even at the last minute!
Piedmont Natural Gas Equal Payment Plan
FAQ
Where can I pay my Piedmont gas bill in person?
You also can make your payment at any Walmart location nationwide. Authorized pay stations accept payments via check, cash or money order.
Are Duke Energy and Piedmont Natural Gas the same company?
People in North Carolina, South Carolina, and Tennessee trust Piedmont Natural Gas, which is a business unit of Duke Energy, to provide them with natural gas.
Does Piedmont Natural Gas check gas logs?
Piedmont installs and fixes gas logs. They will make sure you get the right logs for your home and that they are set up safely.
Where can I pay my gas bill in Piedmont?
To find an authorized payment location near you: Go to the Piedmont Natural Gas website. Under “Billing & Payment,” select “Payment Locations. ” Enter your ZIP code to see options near you. Most grocery stores, check cashing locations, and convenience stores participate in the authorized pay agent program.
Does Piedmont Natural Gas offer an equal payment plan?
Piedmont Natural Gas has an Equal Payment Plan (EPP) that makes budgeting easier by giving customers fixed monthly payments instead of bills that change all year long. With EPP, you pay the same amount every month based on how much you know you will use in a year.
What if I can’t pay Piedmont Natural Gas?
Even if you can’t pay the full amount, try to make at least the minimum payment. This will help you avoid fees. Late payment fees are typically 1. 5% of your past due balance. Check your account often, and call Piedmont Natural Gas right away if you think you might have trouble making a payment. You may qualify for a payment extension or payment arrangement.
How do I pay my Piedmont bill online?
Sign in to your Online Services account to make a payment with no additional service charge. Automatically draft your monthly payment directly from your bank account. Pay your bill in person at one of Piedmont’s authorized paystations. Make a one-time, same-day payment using Speedpay ®. Call 800. 752. 7504 toll-free 24/7.
How do I pay my energy bill in Piedmont?
Pay your bill in person at one of Piedmont’s authorized paystations. Make a one-time, same-day payment using Speedpay ®. Call 800. 752. 7504 toll-free 24/7. It’s possible for Piedmont, our community partners, and our customers to help families in need pay their energy bills through Share the Warmth.
How do I send a remittance to Piedmont Natural Gas?
Write your 10-digit Piedmont Natural Gas account number on your check or money order. Make it payable to Piedmont Natural Gas. Include your remittance stub or write your account number on the memo line. Note that mailed payments take 7-10 business days to process.
