Paying your utility bill to the City of Wylie is fast and simple through their various payment options. Whether online, phone, mail or in person, I’ll walk through the best ways to pay your Wylie water, trash and other city bills.
Frequency of Entities
City of Wylie 15Wylie 10Utility bill 12Payment(s) 16Online 5Phone 3Mail 4In person 5Water bill 7
Convenient Online Payments
The fastest way to pay your Wylie utility bill is through the city’s new WaterSmart online payment portal. This allows you to view your usage, charges and securely pay your bill online 24/7.
First register for an account at WaterSmart using your zip code and account number from your printed bill. Choose a username and password.
Once registered, you can log in anytime to check your balance and make quick online payments by credit/debit card or eCheck. You’ll avoid waiting on hold to pay by phone
One-Time Guest Payments
If you don’t want to create an account, Wylie offers easy guest checkouts for one-time payments. Just go to WaterSmart and select “Pay Without Registering”. Enter your account number and balance due to checkout as a guest.
Recurring Auto Pay
For maximum convenience, you can enroll in automatic payments through WaterSmart. This securely drafts your Wylie utility bill from your chosen bank account each month.
Log into WaterSmart, go to My Account, and select Auto Pay. Enter your bank details to link to your utility account. Pick a draft date between the 1st-28th. Your bill will now be paid automatically each month.
Pay by Phone
To pay your Wylie utility bill by phone, call 972-516-6100 and select the payment option. Provide your account number to the representative.
You can pay using Visa, Mastercard, American Express or Discover. For electronic checks, have your routing and account number ready.
To save repeating payment details each month, complete an auto pay authorization form on the city website.
Pay by Mail
Mail your utility payments to:
City of Wylie
PO Box 660521
Dallas, TX 75266-0521
Detach the payment stub from your printed bill and enclose it with your check or money order. Make them payable to City of Wylie.
Allow 5-7 business days for mail delivery and processing. Do not mail cash – pay those bills in person.
Pay In Person
To pay your Wylie utility bill in person, bring your payment to:
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City Hall at 300 Country Club Rd, Building 100 – Monday-Friday 8am-5pm
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Night drop box at City Hall, before 8am for same day credit
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Any 7-Eleven store with your EZ Pay barcode (cash only, $10 minimum)
Pay by cash, check, money order, or credit/debit card. The night drop box is for check/money orders only. Avoid leaving cash.
Avoid Late Fees
Wylie utility bills are due by the 5th of each month. Late fees of 5% are added to any unpaid balance after the due date.
Pay on time to avoid penalties. If mailing payments, allow 1 week for delivery before the due date. Sign up for reminders through WaterSmart to get usage alerts and payment notifications.
Review the various options and choose the most convenient way for you to pay your Wylie utility bill. Payments can easily fit into your routine.
Payment Assistance Programs
If you’re having difficulty paying your Wylie utility bill, the city offers payment assistance:
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Payment arrangements – Contact utility billing to arrange a payment plan that fits your budget
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Bill round up program – Have your bill rounded up to donate the difference to residents in need
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Leak adjustments – File for an adjustment if high usage is due to an undetected leak
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Low-income discounts – Provide income verification to qualify for a 30% discount
Don’t hesitate to contact utility billing at 972-516-6100 for help if you cannot pay on time. Avoid service disruption by proactively informing them if you expect payment delays.
Moving In or Out of Wylie?
Contact utility billing before your move date to:
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Start or transfer service at your new address in Wylie after closing
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Provide a forwarding address to get your final bill
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Schedule a final meter read and account cancellation
Give plenty of advance notice so your account is settled correctly when you move in or out of the City of Wylie. This ensures smooth continuity of service.
Troubleshooting Billing Issues
Utility billing staff are available at 972-516-6100 if you see any discrepancies or issues on your Wylie utility bill:
- Questions about your charges or usage amounts
- Incorrect or missing bill credits
- Reporting water leaks or other loss of service
- Payment posting errors or missing payments
- Signing up for payment arrangements if unable to pay
Contact them right away if your bill seems incorrect or unusually high. The utility billing department will investigate and resolve any problems.
Reach out to utility billing staff if any bill issues occur so they can promptly fix them. Keeping your Wylie account current ensures continuous utility service for your home or business.
