phlebotomist skills definition checklist and tips

As a phlebotomist, it is essential to have a deep understanding of the skills and knowledge required to perform the job correctly and effectively. It is important to have an up-to-date knowledge of the latest techniques and protocols, as well as the ability to follow safety standards and guidelines. It can be overwhelming to think of all the skills necessary to perform the job, so this blog post will outline a phlebotomist skills definition checklist and provide tips for developing those skills. We will explore the importance of communication, organization, accuracy, and patient care for phlebotomists, as well as look at the different types of phlebotomy courses and certifications that are available. By the end of this blog post, you will have a solid understanding of what it takes to be a successful phlebotomist.

Key skills include:
  • Venipuncture / Capillary Blood Collection.
  • Empathetic Customer Service.
  • Excellent Communication Skills.
  • Specimen Preparation.
  • Medical Records Data Entry / Coding.
  • Insurance / Payment Processing.

Phlebotomy: Multi-Sample (Straight Stick) Needle System

Patient preparation

An essential component of a phlebotomist’s job is interacting with patients and getting them ready for procedures. Phlebotomists welcome patients to appointments, assist with check-in, go over procedures with them, and ask about their medical histories. For instance, you might need to find out if they take any blood thinners or if they have any allergies, like a latex sensitivity. Some examples of patient preparation skills include:

Find a professional mentor

A professional mentor is an expert in your field who can provide career advice and direction. They can serve as role models, provide advice, and provide clarification on how to develop your skills and advance your career. They have the expertise necessary to provide insight into your career path because they are senior professionals. Additionally, they could offer you advice on how to improve your professional weaknesses and strengths.

They might offer specific suggestions on actions you can take to hone your skills and advance your career based on your areas for improvement. For instance, they might be connected to people outside of your place of employment who can provide volunteer opportunities or access to training for professional development. Making the most of these chances can be a great way to advance your abilities, build relationships with others, and demonstrate your initiative.


Using the STAR method when responding to questions during a job interview is one way to highlight your skills. The STAR method stands for:

This approach enables you to format each response as a succinct narrative that describes a time when you took a particular action to deal with a problem. You begin by describing the situation that led to the issue and the challenge you faced. You then elaborate on the knowledge and methods you applied to solve the issue. Finally, you explain how your actions resulted in a successful outcome, like a satisfied client or a strengthened working relationship. You can demonstrate your ability to use particular skills to accomplish professional goals by using the STAR method.

15 Essential Phlebotomist Skills For Your Resume And Career

  • Worked with geriatric, adult, adolescent, newborn and neonatal infants and occasionally pediatric patients to provide Clinical Laboratory service.
  • Performed capillary, venous, and arterial blood collection for laboratory analysis on infant to geriatric patients.
  • Conferred with patients to obtain information for laboratory records, explain procedures and addressed patients concerned.
  • Verified patients identification and confirmed accuracy of all labels and requisitions.
  • Collect demographic information, and register patients for hospital treatments and procedures.
  • Coordinated the service center operations, including opening and closing, customer service and preservation of proper inventory levels.
  • Serve patients by preparing specimens for laboratory testing; performing screening procedures; utilizing computer and customer service.
  • Provided excellent customer service during patient interactions and calmed anxious patients with a professional and friendly demeanor.
  • Provide patient care with compassion and empathy utilizing mandatory customer service tactics as required by policy/procedure.
  • Recognized on customer satisfaction surveys for highest level of patient satisfaction and exemplary customer service delivery.
  • Utilized refined occupational skills while collecting and transporting blood samples.
  • Prepared blood samples according to specimen requirements.
  • Centrifuged blood samples before separating the serum or plasma from it in preparation for special departments of the laboratory.
  • Collect blood samples from all age groups in a hospital setting process when need help, patient data entry
  • Prepared blood-collecting equipment, performed blood-drawing procedures, and ensured the safe handling and storage of blood samples.
  • The top five employers hiring right now, if you’re looking for work, are listed below:

  • Established a strong focus on regulatory compliance by collecting blood specimens in accordance with laboratory policies.
  • Provided instructions patients regarding collection of various non-blood specimens for laboratory testing.
  • Process blood specimens using preservative or anti-coagulant as required by test procedures
  • Centrifuged and processed blood specimens according to departmental procedures.
  • Centrifuge blood specimens as necessary to maintain specimen integrity.
  • Performed routine urinalysis, automated hematology, manual serology and data entry of patient information and results.
  • Performed data entry of requisitions and patient insurance information for specimen processing for insurance billing and processing.
  • Maintained integrity of client information through data entry, cross referencing specifications for accuracy, and charting.
  • Labeled and delivered specimens punctually and properly; ensured specimen processing by data entry.
  • Scheduled appointments and confirmed cancellations, operate centrifuge machine, data entry.
  • Evaluated quality control within laboratory using standard laboratory test and maintained compliance with CLIA, OSHA, safety and risk-management guidelines.
  • Mastered technical knowledge of laboratory safety rules and adhered to all CDC recommendations and OSHA requirements.
  • Ensured quality control of laboratory procedures, staff communication and equipment functionally, and OSHA compliance
  • Follow all relevant OSHA guidelines pertaining to the laboratory and facility safety.
  • Performed procedures in accordance with regulatory, organizational and OSHA standards.
  • Choose From 10+ Customizable Phlebotomist Resume templates

    You can select from a variety of simple-to-use Phlebotomist templates on Zippia, and they also offer you professional guidance. By using the templates, you can be sure that your phlebotomist resume will have a top-notch structure and format. Select a template with the right colors, fonts, and text sizes for your industry.

  • Perform venipuncture requiring manual dexterity, hand steadiness and balance.
  • Trained and acquired dexterity in clinic setting using vacutainer method.
  • Demonstrated good manual dexterity; proficiency in performing venipunctures.
  • Provide best quality of care to patients Manual dexterity
  • Provide laboratory services including specimen collection, client services and reception desk duties of ordering and scheduling, specimen processing and centrifuging
  • Performed specimen collection to ensure the accurate and appropriate performance of patient testing while maintaining patient dignity, comfort and confidentiality.
  • Work closely with management and physicians, establishing positive patient experiences as well as successful forensic and clinical specimen collection.
  • Performed specimen collection and patient preparation, ensuring correct patient and specimen identification by using appropriate techniques as required.
  • Performed clinical/routine diagnostic testing and specimen collection following established guidelines, and safety, quality, and cleanliness protocols.
  • Entered laboratory orders in computer information system, took verbal and written orders from physicians and documented standing orders.
  • Enter patient information and tests ordered from requisition or pull orders from database, as well as manage standing orders.
  • Filed, verified and maintained logs for (Standing Orders, Final Reports and Settlement Reports).
  • Care 360, Standing Orders, Chain of Custody, Single Accession, Manifest, and Specimen Collection
  • Administered drug screens, transferred standing orders into the system, and filed test results.
  • Managed patient accurate records of patient care, condition progress and verified their insurance and obtaining proper authorization.
  • Maintain infection control standards as outlined by medical procedures and regulations in assigned patient care areas.
  • Operated and balanced a high paced and unpredictable environment while providing excellent patient care.
  • Deliver outstanding patient care, expertly soothing nervous individuals and providing information regarding procedures.
  • Collaborate with doctors and professional staff regarding patient care and clarification concerning patient orders.
  • Participated in a Phlebotomy training course through Missouri Baptist Medical Center.
  • Conducted phlebotomy training for hospital nursing staff.
  • Completed certified phlebotomy training program.
  • Completed IBC phlebotomy training program, and performed blood collections on hundreds of donors.
  • Assist with phlebotomy training within the company and local colleges.
  • Followed all standard operating procedures in accordance with FDA regulations and company policies.
  • Verified and recorded identity of patient – Verified eligibility according to FDA guidelines.
  • Screened donors to evaluate donation eligibility in accordance with FDA standards.
  • Required to document all procedures following FDA regulations.
  • Reviewed/Filed confidential client charts for FDA accuracy.
  • Demonstrate competency in the performance of phlebotomy procedures while assuring the QC data generated is documented according to standard operating procedures.
  • Performed 80+ draws per day, building trust and minimizing patient discomfort during phlebotomy procedures while effectively and efficiently collecting specimens.
  • Experienced trust builder in order to minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens from various age groups.
  • Blood Collection and Handling Safety.-Minimizing patient discomfort during phlebotomy procedures while efficiently collecting blood specimens is my main goal.
  • Performed throat cultures and phlebotomy procedures upon sixty to ninety patients daily specializing in both adult and pediatric collections.
  • Entered outpatient registration information into HIS alongside interpreting and entering physician orders into the LIS system.
  • Job responsibilities included patient registration, successful blood draws, specimen collections and exemplary patient care.
  • Answered phones, recorded insurance information and consulted insurance companies regarding coverage and patient registration.
  • Performed laboratory computer operations, verified and obtain intake information by performing patient registration.
  • Related tasks included patient registration, computer operations, and specimen processing and receiving.
  • Cultivated essential medical and professional skills while drawing blood and providing basic laboratory tests in outpatient, emergency and inpatient settings.
  • Performed glucose tolerance testing by administering pretest substances and drawing blood at specific time intervals.
  • Executed daily operations of drawing blood of military personnel and their family members.
  • Specialize in drawing blood from newborns, developmentally impaired and physically impaired.
  • Verified patient information and followed procedures for drawing blood.
  • What skills help Phlebotomists find jobs?Tell us what job you are looking for, we’ll show you what skills employers want.

    Work Well Under Pressure

    Even with practice, you’ll discover that inserting a needle beneath another person’s skin occasionally presents a stressful situation. You might experience more pressure to perform well if, for example, a parent is watching you prepare their child for a blood draw. If handling pressure doesn’t bother you, you possess one of the best soft skills a phlebotomist could possess.

    Why you need it: Healthcare settings tend to be fast-paced. Phlebotomists are especially needed by hospital staff because patients frequently require quick treatment responses that depend on blood draws.

    During blood draw sessions, phlebotomists need to have a certain level of observational skills. In addition to making sure you have the appropriate patient vials in front of you, you’ll also need to be aware of your surroundings. With a blood draw, a patient may claim to be fine, but if they haven’t eaten, they may feel weak and dizzy. A phlebotomist must keep an eye out for patients who appear weak or are about to faint.

    Why you need it: By observing a patient’s behavior, you can decide how to manage the blood draw procedure.

    Phlebotomists must provide patients under their brief supervision with the best care possible because they work in the medical field. That entails abiding by HIPAA regulations, learning best practices, and showing consideration for patients’ needs. A phlebotomist arriving on time for work can sometimes make all the difference in someone receiving a blood transfusion right away because some patients rely heavily on blood donations.

    Why you need it: To provide the best care for patients, the healthcare sector depends on dependable people, including phlebotomists. For instance, properly labeling vials will ultimately assist patients in receiving accurate blood results in a timely manner.

    Medical professionals with a wide range of specialties can be found in abundance in blood banks, diagnostic centers, and hospitals. The team that provides the best possible patient care is made up of those healthcare professionals.

    Why you need it: Because phlebotomists frequently make up the core of that group, getting along well with others is crucial for providing excellent patient care.


    What are the skills required for phlebotomist?

    5 Qualities of a Phlebotomist
    • Compassion. A Phlebotomist’s primary duty is drawing blood. …
    • Detail oriented. Blood must be drawn into the appropriate vials for the requested tests. Phlebotomists must also keep track of blood vials and enter data into databases.
    • Hand–eye coordination. …
    • Ability to Multitask. …
    • Team Player.

    What are the three skills used in phlebotomy when approaching a patient?

    What are three abilities that are used when talking to a patient? Social, administrative, and technical abilities

    What are soft skills phlebotomy?

    Furthermore, it’s critical that individuals in this position demonstrate strong soft skills because they play a crucial role on the care team. Professionalism, dependability, and verbal communication were found to be the most crucial soft skills for phlebotomy technicians in our recent survey of employers for the 2020 Industry Outlook.

    How can you enhance your performance as a phlebotomist?

    Here are some of the top qualities you’ll need as a phlebotomist:
    1. Compassion. Even though drawing blood is a phlebotomist’s standard duty, not all patients enjoy the experience.
    2. Good Communication Skills. …
    3. Positive Attitude. …
    4. Work Well Under Pressure. …
    5. Observation Skills. …
    6. Responsible. …
    7. Team Player Mentality.

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