Living in Pender County, North Carolina? If so, you likely receive bills periodically for your local utility services like water, sewer, garbage collection and more. Paying these Pender County utility bills is now easier than ever using the county’s online payment system.
In this comprehensive guide, I’ll walk through everything you need to know about paying your Pender County utilities bill online You’ll learn how to view your bill details, set up recurring payments, check payment history, get bill estimates, manage autopay, and more using the county’s web portal and mobile app
Whether you prefer to pay on your computer or phone, this article will cover all the tips and steps needed to pay your Pender County utilities electronically. So read on to learn the easiest ways to pay your Pender County utility bill online!
Pender County Utility Services
Pender County provides the following utility services to local residents and businesses
- Water
- Sewer
- Garbage collection
- Recycling
- Yard waste/brush pickup
The county directly bills and collects payment for these services provided to properties in unincorporated Pender County areas. Homeowners or tenants receiving any of these utilities will get a monthly or bi-monthly utility bill from the county.
Benefits of Paying Your Bill Online
Paying your Pender County utilities bill online provides many advantages over traditional mail-in payment:
- Review detailed account history and billing information
- Securely store payment methods for quick checkout
- Setup recurring auto-pay on your schedule
- Receive email notifications about new bills
- Avoid late fees by scheduling payments
- Access and pay bills 24/7 from anywhere
- No paper checks or stamps required
- Payment and account history available anytime
- Convenient mobile app option
- Fast and easy one-time payments
Registering to pay online saves you time and money each month. Let’s look at how to get started.
How to Pay Your Pender County Utilities Bill Online
Ready to start paying your utility bills to Pender County electronically? Here are the step-by-step instructions:
Step 1: Visit the Online Payment Website
Go to the county’s utility billing website at:
https://mss.pendercountync.gov/citizens/
This is the portal for managing all aspects of your Pender County utility services online.
Step 2: Click on “Pay Bill”
Select the large blue “Pay Bill” button to proceed to the payment system. This will open the utility billing dashboard.
Step 3: Enter Your Account Details
On the next screen, enter your 6-digit Pender County account number and customer ID number. Both are printed on your paper utility bill.
Check the box to save your account for future autofill. Then hit continue.
Step 4: Select a Billing Account
A list of your active Pender County utility accounts will display. Choose the account you want to make a payment towards by clicking on it.
Step 5: Enter Payment Amount
The total current charges due on that account will auto-populate. You can change this to a lower amount if making a partial payment.
Step 6: Select Payment Method
Choose how you want to pay – credit/debit card or e-check from a bank account. Enter the required payment details.
Step 7: Set Payment Date
Select whether you want the payment processed immediately or scheduled for a future date. Payments happen on the next business day.
Step 8: Review and Submit
Double check that all payment details are accurate before submitting. Then complete the payment to finish the process.
You will get an email confirmation with details of your online Pender County utility payment.
Step 9: Setup AutoPay (Optional)
For hassle-free payments, enable AutoPay through the website. Your bill will be paid automatically each month.
And you’re done! Following these steps allows fast and easy utility bill payment to Pender County electronically.
Paying Your Bill Through the Pender County App
In addition to the web portal, you can also pay your Pender County utility bill using the county’s mobile app.
Just download the app and login with your account number and customer ID. The app allows you to:
- Review bill amounts
- Make one-time payments
- View payment history
- Set up recurring payments
- Manage autopay enrollment
- Update payment methods
- Receive notifications
With user-friendly design and all the same features as the website, the app is great for paying your bill on the go.
Setting Up Recurring Payments
For hands-off utility bill payments, you can enable recurring payments through the Pender County online system.
Just follow the payment steps, and when selecting payment date use the “Recurring Payment” option. Configure:
- Payment amount
- Payment method
- Monthly processing date
- End date for recurrences or select “Until further notice”
Double check that the recurring payment details are correct before confirming setup. You can edit or cancel recurring payments anytime as needed.
Getting Payment Estimates from Pender County
Before paying your next utility bill, you can get an estimate of the payment amount due. Here’s how:
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Log into your Pender County utility account.
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Under “My Bill”, select “Bill Estimates”.
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Choose a service address to see the estimate for.
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View the estimated total due based on your past usage and current rates.
Having an estimate handy helps you plan and budget for your upcoming utility payment. Compare it to the actual billed amount when your bill generates.
Can I Pay a Partial Balance?
If you need to pay just a portion of your total Pender County utility bill, the online system allows partial payments.
When entering your payment amount, simply change the pre-populated full balance due to the specific lower dollar amount you wish to partially pay that month.
Just be aware that any unpaid portion will carry over to your next bill. Make sure to go back and pay the remaining balance prior to the next bill’s due date.
Payment History & Account Management
Your Pender County online account allows you to:
- View up to 12 months of payment history
- Access copies of old utility bills
- Update your contact information
- Set up paperless billing
- Request service turn-on/shut-off
- Submit meter readings
- And more!
So your web portal serves as a full account management hub for your Pender County utilities.
Alternative Ways to Pay Your Bill
If you prefer not to pay online, Pender County still accepts:
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Mail – Send a check or money order payable to Pender County Utility to PO Box 579, Burgaw, NC 28425.
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Phone – Call 910-259-1570 to pay over the phone with a customer service agent.
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In person – Pay with cash, check, or credit/debit card at the Pender County Permitting & Inspections office.
But for simplicity and convenience, the online and mobile app options can’t be beat!
Getting Assistance Paying Your Pender County Utility Bill
If you are struggling financially and unable to pay your Pender County utility bill, contact the billing office at 910-259-1570 to ask about possible assistance programs or payment arrangements.
Some options may include:
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Payment plans – Make multiple smaller payments over time.
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Payment extensions – Get more time to pay your balance.
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Balance forgiveness – Qualify for partial bill forgiveness.
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LIEAP assistance – Low Income Energy Assistance Program.
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Account assistance funds – Receive help through local charities.
Be sure to call right away if you anticipate trouble paying your bill so the county can present available payment assistance options.
In Summary
Managing your utility account electronically saves you time and gives you greater visibility into your charges and payments. Take advantage of the convenience of paying online while also reducing clutter and paper waste. And leverage payment notifications and account management tools for simplified utility bill management each month.
Pender County Utilities NCDOT
FAQ
How to pay Palm Beach County water bill?
Pay with a check by phone by calling 561-740-4600 or 877-477-1305, option #2. Mail your payment using the pre-addressed return envelope that is included with your bill. Remember that you need to send back the right part of your bill with your payment so that your account gets credited at the right time.
How do I pay my Pender County tax bill?
Ways to Pay: You can pay in person, on our county website, or by calling 800-272-9829 (jurisdiction code: 4358).
Where does Pender County water come from?
Through a contract with the Lower Cape Fear Water and Sewer Authority (LCFWASA), Pender County gets its raw water from the Cape Fear River. The LCFWASA intake and Kings Bluff Raw Water Pumping Station are on the Cape Fear River, just above Lock and Dam 1.
How do I pay my Pender County utility bill online?
Bill payment instructions will be available on the county website Dec. 1. “To begin, customers should go to the county website,” said Bryan McCabe, Pender County Utilities interim director. “Scroll down under the ‘I want to. ‘ information block and click on View/Pay My Utilities Bill Online. Simply follow the step-by-step instructions. “.
What does Pender County utilities do?
Rocky Point/Topsail, Scott’s Hill, Maple Hill, Central Pender, Moore’s Creek, and Columbia-Union are the six Water and Sewer Districts that serve more than 11,000 people in Pender County. Pender County Utilities (PCU) is in charge of managing and running these districts.
What is Pender County Water Department?
Find 2 external resources related to Pender County Water Department. The public water system is run by the Pender County Water Department, which is a utility company in Burgaw, NC. The Water Department, also known as the Water Utility, gives people, businesses, and other groups in Pender County clean tap water.
Does Pender County utilities have a water quality report?
The Safe Drinking Water Act tells the EPA that Pender County Utilities has to check the quality of the water in the area once a year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
How do I contact the utility billing office?
Call the Utility Billing office at 910-259-1570 if you have any questions about your account number or customer number. Be sure to check the remember these values box below. Note: All payments made online will be processed the following business day. Please do not pay your bill online if your water has been shut off.
What does the Public Utilities Department do?
The Public Utilities Department handles water & sewer treatment, and offers educational resources to the community. This is the first Wellhead Protection Plan for the Town of Surf City. The Town of Surf City is located predominantly in the southeastern most portion of Pender County. Its PWS ID# is 04-71-015.
