New Castle County provides sewer service to thousands of homes and businesses. Managing this critical utility involves significant infrastructure as well as accurate billing and payment collection. For county sewer customers paying your bill conveniently online is now possible using New Castle County’s sewer bill pay system.
Overview of New Castle County Sewer Service
New Castle County owns, operates, and maintains approximately 800 miles of sewer mains and pipes, 50 sewer pumping stations, and the Wilmington Regional Wastewater Treatment Plant This infrastructure services customers across the county by transporting and processing sewage
The county bills property owners once per year for sewer service. Bills are calculated based on metered water usage and the size of the customer’s water meter. Statements are mailed out in January for the upcoming year.
Why Paying Sewer Bills on Time Matters
Paying your New Castle County sewer bill promptly is important to avoid service disruption and penalties. Key reasons to pay on time include:
- Maintain uninterrupted sewer service to your property
- Avoid late fees and interest charges
- Prevent potential lien placement on your property
- Keep your payments up to date throughout the year
Unfortunately, the county cannot extend payment due dates for sewer bills. Bills must be paid in full by the listed due date to avoid consequences.
Options Available for Paying Your Sewer Bill
New Castle County offers several payment options to make paying sewer bills fast and convenient:
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Online – Pay via the county’s website using e-checks, credit/debit cards, PayPal, Venmo, Apple Pay, or Google Pay.
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By Phone – Call Paymentus to pay with your phone using automated system.
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Self-Service Kiosk – Pay in person at kiosks located at county offices. Accepts check, e-checks, and credit cards.
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Secure Drop Box – Deposit check or money order payments in locked drop boxes.
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In-Person – Visit the county Treasury office during business hours to pay.
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By Mail – Send check or money order bill payments by USPS mail.
Paying Your Sewer Bill Online is Easy
Paying online is the fastest, most convenient way to pay your New Castle County sewer bill. Follow these simple steps:
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Visit the county’s website and click on “Online Bill Pay.”
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Click the Online Payment Center link to access the payment portal.
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Enter your 10-digit account number without dashes.
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Select the sewer bill you wish to pay.
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Enter payment amount and submit from your bank account or card.
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Receive instant payment confirmation electronically.
Benefits of Paying Your Sewer Bill Online
Opting to pay online provides major benefits like:
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Fast – Make secure payments in just minutes.
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Easy – Submit payment quickly day or night.
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Mobile – Pay on your smartphone, tablet, or computer.
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Eco-Friendly – No paper checks required.
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Organized – Payment history all in one place.
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Automatic – Set up recurring payments.
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Confirmation – Get instant payment verification.
Don’t Delay – Pay Today!
Managing sewer bills can feel like a chore. But New Castle County offers user-friendly online bill pay to simplify the process. Paying on time prevents service interruptions while building your payment history. Sign up to pay online and take control of your county sewer account today!
Pierce County gets a new sewer billing system
FAQ
What is the phone number for the sewer in New Castle County Delaware?
Questions. You can email or call the New Castle County billing information line at 302-395-5340 if you have questions or need more information.
How do I pay my sewer bill in Suffolk County, NY?
You can now quickly and safely get to your sewer billing account information online and pay with a VISA, MasterCard, Discover, or electronic check. Online access is easy! Please visit us at www. paymysewerbill. com and have your sewer bill available when registering for the first time.
What happens if you don’t pay your sewer bill in Delaware?
However, a 6% late fee will be added if the bill is not paid by the due date. As of the end of the year, if the account is still unpaid, interest at the rate of 6% per month will be added to the balance until it is paid in full. Additionally, the property is also subject to being liened.
How can I pay my New Castle County sewer bill?
You can use the New Castle County sewer billing page at www.newcastlecounty.gov/billing to get to the secure Paymentus site and pay your sewer bill. nccde. org/230/Sewer-Billing or call Paymentus toll-free at 1-877-225-7351 to initiate a credit card payment. Note: Paymentus charges a service fee of $5. 25 for each transaction per $650 increment.
Does New Castle County accept credit cards for sewer bills?
New Castle County has added no-fee ways to pay sewer bills. Credit cards and digital wallets can now be used to pay sewer bills in New Castle County. Users don’t have to pay extra to use these methods. On an eye-catching piece of green paper inside the sewer service bills that were just sent out, the county wrote, “NO FEES!”
How do I pay my new castle city utility bill online?
You can pay your bill online, find answers to frequently asked questions, and get other information about your utility bills on the New Castle City Municipal Service Commission website.
Can I pay a bill in advance in New Castle County?
Because New Castle County wants its customers to pay less when they get their annual bill, it lets you pay on your parcel or account ahead of time. Payments made in advance, also called pre-payments, will show up on your statement as a credit that you can use on your next bill. The accepted method of payment for “Pre-Payments” include:
What if I paid New Castle County sewer capital charges in error?
You can fill out this form (PDF) if you think you paid the wrong amount for New Castle County sewer capital charges or if you need to make a change. You can email or call the New Castle County billing information line at 302-395-5340 if you have questions or need more information. You can also check out our frequently asked questions.
How many sewer customers does New Castle County have?
It’s not easy to take care of New Castle County’s 122,000 sewer customers, who produce 50 million gallons of wastewater every day. The county takes care of more than 170 pumping stations, 45,000 manholes, and more than 1,700 miles of sanitary sewer pipe to meet this need.
