How to Pay Your Water Bill in Vallejo, CA

If you’re a resident or business owner in Vallejo, California, paying your water bill on time is essential to avoid late fees and potential service disruption. The City of Vallejo offers various ways to view and pay your water utility bill conveniently online, by phone, by mail or in person. This guide will walk you through the available options.

Online Payment

Paying online is the quickest and most convenient way to pay your Vallejo water bill

City of Vallejo Website

You can make a one-time payment through the City of Vallejo website. On the Pay My Bill page select “Water Bills” and enter your 10-digit account number and the amount due. Payments by Visa MasterCard, Discover or electronic check are accepted.

Click2Gov Website

For recurring payments and added account services, use the Click2Gov website. Here you can:

• Setup AutoPay for automatic monthly payments
• View billing history and water usage
• Receive email/text notifications
• Go paperless with eBills

First-time users will need to create an online account using their 10-digit utility account number and an authorization code from their latest bill.

Via Your Bank’s Online Bill Pay

Check if your bank offers an online bill pay option. Add the City of Vallejo Water Department as a payee, enter your account number, and schedule one-time or recurring payments. The payment will be mailed as a check to the water department. Allow 5-7 business days for processing.

Mobile Apps

The Click2Gov mobile app is available for Apple and Android devices. Search “Click2Gov” on the App Store or Google Play. The app allows you to pay bills, view usage and receive notifications.

Phone Payment

Call the City of Vallejo Water Department at 707-648-4345 to pay your water bill by phone. Have your 10-digit account number and credit/debit card details ready. A $3 convenience fee applies to phone payments.

Mail Payment

To pay by mail, write your 10-digit account number on your check or money order payable to “City of Vallejo Water Dept” and mail to:

City of Vallejo Water Department
555 Santa Clara Street
Vallejo, CA 94590

Allow 5-7 business days for receipt and processing. Do not mail cash.

In-Person Payment

You can pay your water bill in-person at Vallejo City Hall:

City Hall
555 Santa Clara St
Vallejo, CA 94590

Bring your printed bill or know your 10-digit account number. Cash, check, money order or credit/debit card accepted. City Hall open Monday-Thursday 10 AM – 2 PM.

Payment Assistance Programs

If you’re having difficulty paying your water bill in Vallejo, there are programs that offer financial assistance:

• Bill Plan Assistance – Payment plans to extend your due date if qualified. Call 707-648-4343.

• LIHEAP – Low Income Home Energy Assistance Program provides bill payment aid. Apply through Solano County.

• Project Help – Offers grants to cover water bills through the Salvation Army. Apply annually.

• Water Rate Assistance Program – Discounted rates for qualifying low-income households. Applications available at City Hall.

Non-profit agencies like the American Red Cross may also have additional assistance for bills.

Avoid Late Payments

To avoid late fees and service disruptions, make sure to pay your water bill by the due date printed on your monthly statement. Bills are due upon receipt.

Vallejo residential customers are billed bi-monthly. Business accounts are billed monthly.

If your payment is late, a 10% penalty fee is added to the overdue amount. Accounts 30 days past due may have water service turned off.

Setting up auto-pay through Click2Gov is the easiest way to avoid missing payments.

New Service Activation

To start new water service in Vallejo when moving into a property, contact the water department at least 3 days prior to your move-in date to schedule activation. You’ll need to provide:

• Move-in date
• Service address
• Billing name, address, phone
• Driver’s license number
• Deposit payment

Submit a new service application form online or by visiting City Hall. A deposit of $150 is required to activate service and will appear on your first bill.

Service Disconnection

To stop service due to moving out of Vallejo, contact the water department at least 3 days before your move date to schedule disconnection. Provide your move-out address and date.

You must pay off any outstanding balance to avoid further collection actions. Remaining deposit funds will be refunded by check mailed to your forwarding address.

Managing your City of Vallejo water service account online makes paying bills and handling service activation quick and convenient. Be sure to pay your monthly charges on time to avoid penalties.