Living in the city of Hayward means having access to high-quality water services provided by the city. As a resident it is your responsibility to pay your Hayward water bill on time every billing cycle. I know paying bills isn’t the most exciting part of adulting but it’s necessary to keep your water running!
In this article, I’ll walk you through everything you need to know about paying your Hayward water bill. We’ll cover how the billing cycles work, your payment options, and resources if you need help paying your bill. Let’s dive in!
Understanding Your Hayward Water Bill
The city of Hayward bills residents for water services every two months. This means you’ll receive a water bill in the mail from the city six times a year.
Your Hayward water bill contains a wealth of information but there are a few key sections I want to draw your attention to
- Account Information: This includes your account number, which you’ll need when paying online or setting up automatic payments.
- Current Charges: The total you owe for the current billing period.
- Total Amount Due: The total you need to pay by the due date, including any past due balance.
- Usage History: A chart comparing your current usage to the same period last year.
The city recently redesigned utility bills to be more user-friendly They now include QR codes to easily pay online and usage comparison charts. This makes it easier to monitor your consumption and budget accordingly.
When Is Your Bill Due?
Hayward water bills are due 21 days after the bill date. The due date is printed clearly on your bill.
If your payment is not received by the due date, you will incur a 10% late penalty on the outstanding balance. This can add up quickly, so be sure to pay on time!
I recommend setting a reminder on your calendar or in your phone for a few days before your bill is due. That way you remember to pay it on time every billing cycle.
Options For Paying Your Hayward Water Bill
The city offers multiple ways to pay your water bill conveniently. Choose the option that works best for your needs:
- Online through the Water Customer Portal. You can pay by e-check, credit card, PayPal and more.
- By phone at (510) 583-4636 using a debit/credit card.
- In-person at Hayward City Hall (777 B Street). Cash, checks, and cards accepted.
- Outdoor kiosk at City Hall. Available 24/7 and accepts cash or cards.
- Indoor kiosk at City Hall. Available on weekdays and accepts cash or cards.
- By mail to P.O. Box 6004, Hayward, CA 94540. Mail checks – do not mail cash.
The online portal and phone payments are the most convenient options. I prefer paying through the portal so I can view my usage and billing history.
What If You Can’t Pay Your Bill?
If you’re having difficulty paying your Hayward water bill, reach out to the city right away at (510) 583-4600 or [email protected]. The sooner you ask for help, the more options will be available to you.
Here are some solutions if you’re behind on payments:
- Payment plan: Set up a payment arrangement to pay down your balance over time.
- Low-income discount: You may qualify for reduced rates and fee waivers. Download an application here.
- Payment Assistance: There are city, state and federal programs that offer help paying utility bills. The city can help you determine your eligibility.
Act quickly if your water is at risk of being shut off for non-payment. Reconnection fees can be expensive. Stay in communication with the city – they want to help you restore your service.
Avoid Late Fees With Auto Pay
The easiest way to avoid late water bill payments is to enroll in auto pay through the online portal. This authorizes the city to withdraw your payment directly from your bank account each billing cycle.
With auto pay, you’ll never miss a payment deadline. Just be sure to have enough in your account to cover the bill amount when it comes due.
You can also go paperless with e-billing to get your bills electronically rather than mailed. This way, you’ll receive a notification when it’s ready to view and pay online.
Monitor Your Water Usage
Review your water usage each billing cycle and look for sudden spikes. This could indicate a leak on your property or faulty plumbing fixtures. I once had a major leak caused by a broken irrigation system that sent my bill skyrocketing!
The online portal allows you to view hourly water usage and set alerts for unusually high consumption. This helps you stay aware of issues so you can address them quickly.
You can also use the portal to set a water budget and track how your household is doing at conserving this precious resource. Every drop counts, especially in drought-prone California.
Have More Questions?
If you have any other questions about your Hayward water bill, contact the city’s Revenue Division at (510) 583-4600 or [email protected]. They can explain your charges, set up new service, troubleshoot issues and more.
Now go pay your water bill and celebrate one less chore to worry about! The city offers so many convenient payment options – there’s no excuse not to pay on time. Being a responsible resident means handling your bills promptly. Keeping your account current allows us all to continue enjoying the benefits of Hayward’s high-quality water system.
Don’t Pay Your Water Bill? Pay the Consequences. (Guest: Tiffani Bell, The Human Utility)
FAQ
What is the emergency number for Hayward water system?
Call Hayward Utilities Center – Water Department: Monday through Friday (6:30 am – 3 pm): 510. 881. 7933. For after hours and weekends emergencies, call Hayward Police Dispatch to reach the standby crew: 510. 293.
How much is the water bill in Hayward, CA?
Bi-monthly Water Service FeesEffective 10/1/2023Effective 10/1/2024Standard Residential (single-family unit & 2-4 units)$41. 29$44. 19Multi-Family (per unit)$36. 75$39. 33Mobile Home (per unit)$28. 91$30. 94Economy (5 to 8 units of metered water usage)$19. 34$20. 70.
How often is the water bill due in California?
The timing of your bill depends on the billing cycle your service address is in. Most residential customers are billed bimonthly and can expect to receive a bill approximately every 60 days. Commercial customers are billed monthly and will receive a bill approximately every 30 days.
How do I cancel my Hayward water service?
Call our office at (510) 583-4600 at least 48 hours before the date you want to stop service, or email HSS@hayward-ca with your name, account number, forwarding address, phone number, and the date you want service to stop. gov. Note – you will receive a final bill.
How do I pay my water bill in Hayward CA?
Call (510) 583-4600 or email HSS@hayward-ca. gov to set up a payment arrangement today. Apply for the City’s low-income program to receive discounts and waivers for certain garbage, water, and sewer rates. Download the application here Questions about your water bill? Contact the Revenue Division at (510) 583-4600 or hss@hayward-ca. gov.
Can I set up automatic payments for my Hayward water bill?
A: Yes, you can set up automatic payments for your Hayward Water Bill. To do so, log in to your online account and select the “Auto Pay” option. You will need to provide your payment information and choose a payment date. Your account will be automatically charged on the selected date each month.
What is Hayward water system’s new online portal?
Next month, Hayward Water System customers will be able to access a new website with a variety of features, such as the ability to pay their bills online without any fees, hourly usage reports, leak alerts, and more.
Who is responsible for billing for Hayward water system?
The Revenue Division is responsible for administering the water and sewer billing for the Hayward Water System. The person who is in charge of the account can start or stop service: By phone, call Customer Service at (510) 583-4600, Monday through Thursday, 8 a.m. to 5 p.m. m. to 6 p. m. , and Friday, 8:00 a. m. to 5 p. m. , excluding holidays.
What does the Hayward water utility department do?
The city of Hayward has a water utility department whose job it is to provide clean, safe drinking water to people, businesses, and other customers in the city’s service area. The Hayward Water utility department ensures the treatment, distribution, and maintenance of the water supply infrastructure.
Where can I send money to Hayward water system?
Inside City Hall: Located on the first floor near the guard station and available weekdays during public hours. Both kiosks accept cash and can read English and Spanish. They also offer proof of payment and will credit your account for any extra cash you have. Flip through our how-to guide below: Send checks (no cash) to: Hayward Water System.
