How to Pay Your Aetna Bill: A Step-by-Step Guide

Paying your Aetna bill ensures you stay up to date on healthcare coverage. With different plans and payment options, the process can seem complicated. This guide explains how to pay your Aetna bill online, by phone, mail or in-person. Follow these steps to make sure your payments are on time.

Get Your Aetna Bill

The first step is accessing your Aetna bill. Bills are sent out monthly and show:

Amount due
Due date
Account number
Payment address

Without this bill, you won’t have the details needed to pay

Aetna offers online account access to view and download bills. Simply register or log into your account. Bills are displayed under “Plan Documents”.

If you don’t have online access, bills are mailed to your address. Contact Aetna if you don’t receive bills.

Understand Your Bill

With bill in hand, review it to understand what you’re paying for. Your Aetna bill has:

Premiums: Monthly fee for coverage. Varies based on your plan.
Deductibles: Annual amount you pay before insurance kicks in.
Copays: Set fee per visit or prescription.

Knowing these costs ensures you pay the correct amount. Contact Aetna with any bill questions.

Pay Your Aetna Medicare Bill

How you pay depends on your Aetna plan:

Medicare Advantage (MA/MAPD)

Online: Pay once or setup recurring payments at Aetna’s payment portal.
Phone: Call the number on your member ID card.
Mail: Send a check with your bill to the payment address.
In-person: Pay at CVS with your bill.
SSA/RRB Withdrawal: Call to setup automatic payments from Social Security or Railroad Retirement Board benefits.

Prescription Drug Plan (PDP)

Online: Pay one-time or recurring payments at Aetna’s payment site.
Phone: Call 1-855-651-4856.
Mail: Mail check and bill to payment address.
In-person: Pay at CVS with your bill.
SSA/RRB Withdrawal: Call 1-855-651-4856 to setup payments from Social Security or Railroad Retirement Board benefits.

Employer or Group Plan

Review plan documents for available payment options.
Call number on your member ID card.
Pay online if offered.
Mail check with bill to address provided.

No matter how you pay, include your member ID and account number to ensure proper credit.

Pay Your Aetna Medical Bill

For non-Medicare plans, here are ways to pay your medical bill:

Online: Register for online access to pay medical bills.
Phone: Call number on your member ID card.
Mail: Send check with your bill.
Auto Pay: Enroll to pay from your bank account.

Pay Your Bill Online

Paying online is fast and secure. Follow these steps:

Go to Aetna’s payment website.
Select your plan: PDP, MAPD/MA or medical plan.
Click “Pay Now” to login or register.
Enter your member ID, date of birth and billing details.
Select a one-time or recurring monthly payment.
Enter payment method and submit.

You’ll receive a confirmation email with details. Log in anytime to view payment history or update your payment method.

Pay by Phone

To pay by phone:

Locate the Aetna phone number on your bill or ID card.
Call the number and follow prompts to pay with a credit/debit card or checking account.
Have your member ID, date of birth and billing details ready.
Choose a one-time payment or recurring monthly payments.
Enter payment information and submit.

A confirmation number will be provided upon payment.

Pay by Mail

To pay by mail:

Write a check or money order for the amount due. Make it payable to Aetna.
Include your member ID and account number on the check.
Include the payment stub from your bill or write your account details.
Mail to the payment address on your bill at least 7-10 days before the due date.
Get a receipt by requesting delivery confirmation or certified mail.

Always pay attention to the due date and allow extra time for mail delivery.

Pay In-Person

Aetna offers in-person payments at CVS Pharmacy locations. To pay at CVS:

Bring your printed Aetna bill.
Visit a CVS Pharmacy (not located inside Target or Schnucks).
Make your payment by cash, check or credit/debit card.

Get a receipt from CVS as proof of payment. In-person payments allow you to pay cash while avoiding mail delays.

Set Up Automatic Payments

For convenience, enroll in automatic payments from your bank account or benefits. This ensures your bill gets paid on time each month.

To enroll in auto pay:

Online: Select recurring payments when registering online.
SSA/RRB: Call Aetna to pay from Social Security or Railroad Retirement Board benefits.
Phone: Call Aetna and request monthly auto pay.
Mail: Send an Auto Pay enrollment form with a voided check.

Monitor your account to ensure the correct amount is withdrawn monthly. Update your payment method anytime through your online account.

Get Receipts for Payments

It’s important to retain receipts and confirmation numbers as payment proof. Here’s where to find receipts:

Online: Your account displays payment history. Print or save records.
Phone: Aetna will provide a confirmation number.
Mail: Request delivery confirmation or certified mail.
In-person: Get a receipt from CVS.

Keep receipts with your important financial documents in case you need to show proof of payment.

Avoid Late Fees

Pay attention to your bill’s due date and make sure payments arrive on time to avoid late fees. Aetna charges late fees if payment is not received by the due date.

Late fees are typically $50 or 5% of the monthly premium, whichever is greater. Pay on time to avoid penalties.

Get Help with Payments

If you’re unable to pay your bill, Aetna offers assistance:

Payment arrangements: Set up a customized payment plan.
Premium assistance: If eligible, enroll in programs that help pay premiums.
Billing questions: Speak to a representative if your bill seems incorrect.

Contact Aetna early on if you anticipate difficulty with payments. They’ll work on a solution and help avoid a lapse in coverage.

Keep Your Account Up to Date

Notify Aetna promptly if your mailing address, phone number, email or other account details change. This ensures you receive important documents like bills, notices and statements.

You can update information through your online account or by contacting Aetna. Provide new details in writing whenever possible for documentation.

Keeping your account current avoids issues like missed bills and interrupted coverage. Be diligent about reporting changes to prevent problems.

Switch Plans or Cancel Coverage

During open enrollment or special enrollment periods, you can change your Aetna plan by contacting Aetna or logging into your account.

To cancel Aetna coverage, submit your request in writing. Include your member ID, date of birth and requested cancellation date. Coverage will terminate at the end of the month.

Once canceled, you’ll no longer receive bills from Aetna. Be sure to pay any balance due to avoid being sent to collections.

Paying Your Bill Ensures Coverage

Paying Aetna premiums and bills on time prevents interruptions in coverage. Use online, phone, mail or in-person options to suit your needs. Setup recurring payments for convenience and get receipts for your records. With an understanding of your plan and bill details, paying Aetna is a straightforward process.

Pay Aetna Bill

Aetna CVS Health Bill Pay

FAQ

What is the payment method for Aetna?

For EFT payments, you can use your personal checking account. For credit/debit card payments, you can elect either MasterCardTM or VisaTM. If your EFT payment date is on a holiday or weekend, the payment will be processed on the first business day after the holiday or weekend.

Why is Aetna charging me?

A common reason for a surprise bill is that you did lab work at a facility that is not in your network. You received a service that was only partially covered under your plan.

How to bill Aetna EAP?

Employee Assistance Programs (EAPs) are billed to the normal payer using a special service code. In this case, if the EAP is covered by Aetna, use the EAP service code to bill to Aetna’s regular payer ID. If you don’t know the service code to use, contact the payer’s EDI department directly.

How do I pay my aetnamedicare premium?

Choose the most convenient method to pay your monthly plan premium or payment plan. Visit AetnaMedicare. com/PayYourPremium or call us to make a one-time payment by credit/debit card or e-check. Withdrawn directly from your checking or savings account. Mail a check, along with the payment coupon from your invoice, in the envelope provided.

Is Aetna a health insurance company?

You have choices to feel your best. Aetna is the brand name for goods and services offered by at least one company in the Aetna group, which includes Aetna Life Insurance Company and its subsidiaries (Aetna). Health benefits and health insurance plans contain exclusions and limitations.

How do I pay a medical bill online?

Member’s date of birth (MM/DD/YYYY). 5 digit postal code of the mailing address. If you need to pay a medical bill, the InstaMed Patient Portal makes it easy and safe to do so while you’re away. Pay all of your medical bills in one place with InstaMed and create a digital wallet.

How do I pay a medical bill with instamed?

Member’s date of birth (MM/DD/YYYY). 5 digit postal code of the mailing address. © 2024 InstaMed. All Rights Reserved. If you need to pay a medical bill, the InstaMed Patient Portal makes it easy and safe to do so while you’re away. Pay all of your medical bills in one place with InstaMed and create a digital wallet.