The Top 20 Ontrak Health Interview Questions to Prepare For

Landing a job at Ontrak Health can be life-changing. When it comes to behavioral health, Ontrak Health was one of the first companies to use data to make decisions. They are now changing lives by helping people with untreated mental health conditions through personalized interventions.

Ontrak Health has made big changes in improving outcomes and lowering healthcare costs by using a new method that combines technology, analytics, and caring care coaches.

So it’s no wonder their interview process is rigorous. Standing out requires thorough preparation using the right study materials.

In this article, I’ll break down the top 20 most common Ontrak Health interview questions. With over 1888 words of tips sample responses, and insights into their hiring process, you’ll be fully equipped to ace your Ontrak Health interview.

Overview of the Ontrak Health Interview Process

While specific details may vary by role, the standard Ontrak interview process typically follows these stages:

  • Initial Phone Screen 30-45 minute screening call with a recruiter reviewing your resume and basic qualifications,

  • Video Interview: 45-60 minute session often focused on cultural fit and soft skills.

  • Final Interview: 60-90 minutes, usually conducted in-person at an Ontrak Health office. Includes technical questions and scenario role plays.

  • Reference and Background Checks: Ontrak contacts provided references and completes verification checks before extending a job offer.

Overall, the process is described by candidates as thorough, efficient, and professional. However, some have noted repetitive questions across stages and occasionally poor communication delays.

The key is understanding their focus on cultural fit, empathy, adaptability, and passion for their mission. We’ll unpack how to demonstrate these qualities when responding to their top interview questions.

The Top 20 Ontrak Health Interview Questions

Let’s dive into the most frequently asked Ontrak Health interview questions with tips and sample responses:

1. How did you learn about Ontrak Health, and why are you interested in this role?

As an opener, this question assesses your interest in the company and motivations for pursuing the position.


  • Research Ontrak Health’s mission, values, and culture thoroughly. Align your interests with their innovative approach to behavioral health.

  • Highlight specific aspects of the role that match your skills and passions. Show enthusiasm for their work.

  • Keep your response authentic; don’t exaggerate interest if unclear on the role/company. Ask clarifying questions instead.

Sample Response:

Through my research into innovative approaches to behavioral health, I discovered Ontrak Health’s impressive mission to transform care through technology and compassion. As someone passionate about improving access and outcomes, I was drawn to the opportunity to be part of a team utilizing data, empathetic coaching, and personalized interventions so effectively. This Care Coach role excites me particularly because of the direct contact guiding members through meaningful behavior change. I’m inspired by the stories of lives positively impacted by Ontrak Health’s work. I would love to contribute my skills in motivating and supporting individuals managing health conditions to continue driving these amazing results.

2. How would your colleagues describe your work style and personality?

This behavioral question reveals your self-awareness and ability to collaborate effectively.


  • Focus on strengths relevant to the role like commitment, positivity, reliability, adaptability, etc.

  • Back up claims with specific examples of how these traits positively influence your work.

  • Acknowledge areas for growth but discuss how you are improving them through training, feedback, etc.

Sample Response:

My colleagues would likely describe me as a positive, energetic team player. I try to maintain an upbeat attitude and encourage others, which has helped build strong relationships. For example, I once organized a workplace talent show to boost morale during a stressful project.

They would also say I’m dependable – I follow through on commitments large and small. I’m often the one volunteering for extra tasks when needed to achieve team goals.

In terms of areas for growth, I can sometimes over-commit when I’m eager to help. I’m actively working on this by better prioritizing and communicating when my bandwidth is full. But overall, my peers would describe me as an optimistic, collaborative professional who empowers those around me.

3. Tell me about a time you successfully coached someone through a difficult health behavior change. What tactics did you use?

Ontrak Health thrives on coaching members to better health habits. This question tests your experience motivating others towards positive change.


  • Outline the challenge, tactics adapted to the person, and positive outcomes realized. Show compassion.

  • Discuss building trust, active listening, personalized goal setting, and reinforcement.

  • Emphasize persistence and creativity in your approach. Share lessons learned.

Sample Response:

As a health educator, I once worked with a client struggling to quit smoking. They had tried to quit cold turkey multiple times before without success. After building rapport through active listening, we identified incremental reduction goals starting with cutting back to 8 cigarettes per day. I also suggested mindfulness practices to became aware of smoking triggers.

To help stay on track, we set up a monitoring system using sticky notes on their cigarette pack to track progress. I also sent motivating text reminders before typical smoking times as distractions. When cravings arose, I walked them through urge surfing techniques.

It took patience and persistence, but over 2 months, they successfully reached zero cigarettes per day. It was incredibly rewarding to see that positive change. This experience taught me the importance of individualized goals and consistent support systems in overcoming difficult behavior changes.

4. How would you handle a patient showing resistance or hostility towards recommended care solutions?

Dealing with resistant or hostile individuals is an inevitable part of healthcare roles. This questions assesses your empathy, communication skills, and adaptability under pressure.


  • Acknowledge the patient’s right to voice concerns or hesitation regarding treatment plans.

  • Discuss employing active listening and establishing trust as foundations to work through objections.

  • Share potential techniques like motivational interviewing to uncover root causes of resistance.

  • Highlight that your role is to educate and advise, allowing the patient to ultimately make informed care decisions.

Sample Response:

If a patient showed resistance or hostility towards my recommended care solutions, I would first seek to understand where they are coming from. I would let them voice their concerns without judgement. Often resistance comes from lack of understanding, so I would re-explain the rationale for the care plan and provide additional educational resources.

If they still had objections, I would employ active listening techniques to better understand their perspectives and motivations. Once we establish a rapport built on trust, I could then use motivational interviewing approaches to help resolve their ambivalence. The goal would be guiding them to recognize the benefits of the care plan for their health goals.

Ultimately, the patient has a right to decide what treatments they are comfortable with. My role is simply to educate and advise to the best of my abilities, allowing them to make informed choices aligned with their preferences. Patience and empathy are vital in overcoming resistance and bringing the patient’s care decisions into alignment with optimal health outcomes.

5. How have you leveraged data insights to improve patient engagement and health outcomes?

Ontrak Health runs on data. This question evaluates your ability to analyze information and adapt programs based on empirical evidence.


  • Provide a specific example demonstrating the data analysis process and how you translated insights into measurable improvements.

  • Discuss metrics you used to track outcomes and the tools leveraged to gather and interpret data.

  • Emphasize how you balance quantitative metrics with qualitative feedback to gain a comprehensive view.

Sample Response:

In a past role with a chronic disease management program, I spearheaded an initiative to increase patient engagement and retention by leveraging data insights. By thoroughly analyzing enrollment trends, engagement metrics, and patient satisfaction feedback, I identified specific drop-off points in the program. For example, we observed a steep decline in participation after the second week.

Armed with these insights, I worked with our clinical team to implement targeted changes, including simplifying initial health habits goals and increasing coaching touchpoints during the first month. These data-driven modifications resulted in a 37% improvement in program retention over 6 months. We also saw significant increases in patient adherence and satisfaction according to our tracking.

This experience demonstrated the power of letting robust data guide operational decisions, while also incorporating qualitative feedback to fully understand the human elements behind the numbers. I’m passionate about maximizing this virtuous cycle of data optimization and patient-centered care to create measurable improvements.

6. Tell me about a time you successfully collaborated with a multidisciplinary healthcare team.

Teamwork is vital in healthcare, so expect Collaboration questions. Demonstrate abilities to coordinate, communicate, and resolve conflicts.


  • Provide a specific example showing how you facilitated collaboration with nurses, doctors, etc.

  • Highlight techniques like meetings, shared documentation, and clear role assignment that enhanced workflow.

  • Emphasize benefits such as improved care coordination and how team unity positively impacted patient outcomes.

Sample Response:

Early in my career as a health educator, our clinic implemented a new initiative to improve preventative care for diabetes patients. To create a cohesive program

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How do I prepare for a health interview?

First impression speaks volumes, and this includes your physical attire, so aim to be neat, tidy and well-groomed. Take relevant documents: Bring any documentation that you feel will support your application. Feel free to bring notes and work examples to refer/ share with the panel during your interview.

What questions are asked in a patient safety interview?

Tell me about a time where you had to speak up about a safety issue for a patient or staff member. What was the situation and what did you do? How do you enable others to speak up about safety? Tell me about a time when you were involved in an incident.

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