hotel interview questions and answers pdf

Here I will share some Hotel Interview basic questions. Every interviewer always asks these types of questions. If you practice all these questions in front of the mirror, so you crack 50% of the interview.

(In these answers I will use one common name, for example, you can use your name instead of this name and make it properly.)

Ans: My name is Ajay Singh (as an example). I am from Mumbai. My father’s name is Amit Kumar Singh. After passing my Secondary and Higher Secondary education I decided to join the Hotel Industry, so I started a Hotel Management course and complete my Hotel Management Bachelor’s degree course from IIHM Mumbai.

I complete my industrial training at Grand Hyatt Mumbai. During my training periods, I work in all four major operational departments. But when I work in all departments so that time I feel very flexible in the housekeeping department.

So I decided to specialize in the housekeeping department. And I choose this department for my career. Now I join as a middle management level in a reputed 5-star Hotel like yours and I prove myself I am a good Hotelier.

And my grip is that after 10 to 12 years of time I want to see myself as a successful Executive Housekeeper in a reputed 5-star hotel that may be in India or abroad. Thank you very much.

Ans: Thank you, sir, or mam. It is a very exciting question for me. Being a fresher my main target is at first I want to prove myself. So I want a good environment, because if I get a good environment so I build my technical skills and quality knowledge.

And if I successfully gain good Technical skills and quality knowledge so I am sure the esteemed management like yours will reward me and give me a scope for my career growth with the development of the organization. Thank you very much.

<<Check out our Interview E-book>> which is Specially designed to get Prepared for every type of Hotel Interview Questions with Answers for Freshers.

Why do you want to work for our hotel?

Focus on something that makes the place special–either for you, or for the guests. It can be an amazing location (a place where you always wanted to work, and guests love to come), excellent training program for new hires (something you look forward to).

You can refer to top reviews they got on Booking.com and other websites, to the range of facilities they offer to their guests (or pick one that is really special), or to anything else that makes the hotel unique in your eyes.

Employee turnover is very high in hotel industry. You should convince them that you like their hotel, that you have a good reason for your choice, and won’t leave the place after a first argument with your superior, or as soon as you find a better salary offer in a nearby hotel.

hotel interview questions and answers pdf

How do you imagine a typical day in work in our hotel?

Your typical day depends on the size of the hotel, and scope of your responsibilities. In small hotels you may respond for a huge variety of duties, ranging from reception to room service. In a big hotel, however, you will have one role only (for example a chef, porter, or receptionist). It will be very clear what you should do, and job description should give you an idea.

Anyway, you should say that you expect to be busy, and work hard. Talk about things you will do in job, your duties, and not about working breaks such as going for a lunch, or enjoying a cigarette with your colleagues somewhere behind the hotel.

You will enjoy these nice things, but it is better not mentioning them in an interview.

What do you think the roles and responsibilities of this job are?

The interviewer will want to see if youve read the job advert properly and not just applied because you were interested by the salary. Before the interview, read over the job advert. Its a good idea to try and remember what theyre looking for because you can use it to create example answers and show youre a great candidate.

Example Answer: As a hotel receptionist, I expect the job responsibilities to include: helping guests check in and out, I will be answering the phones and helping guests with any queries or problems they have. As its a front-of-house position, the receptionist is the first-point-of-contact for anyone visiting the hotel so they need to be at their best at all times.

5 ESSENTIAL TIPS TO HELP YOU PASS YOUR HOSPITALITY JOB INTERVIEW

The following 5 short but vital tips will help you to excel in any job interview within the hospitality sector. As you are probably already aware, customer service and availability are at the top of the list when it comes to the hiring manager’s interview score sheet, so make sure you excel in these areas during your job interview!

HOSPITALITY JOB INTERVIEW TIP #1

Consider carefully the maximum number of hours you can work before you attend your hospitality job interview. If you can work unsociable hours, including evenings and weekends, the greater chance of success you will have.

HOSPITALITY JOB INTERVIEW TIP #2

You must wear a smart, clean, and professional outfit to your hospitality job interview. Standards and cleanliness are vital in this sector, so make sure you wear a smart outfit to your interview that shows you fully understand how important these are.

HOSPITALITY JOB INTERVIEW TIP #3

During your hospitality interview, refer to the importance of health and safety, and the ability to follow food hygiene procedures at all times within your work.

HOSPITALITY JOB INTERVIEW TIP #4

Before you attend your hospitality job interview, think of a situation you have been in where you previously provided excellent customer service and also worked as part of a team. You will be required to answer several behavioral questions during your interview that assess your ability to perform to the highest standard possible in respect of teamwork and customer service.

HOSPITALITY JOB INTERVIEW TIP #5

At the end of your hospitality job interview, you will have the chance to ask several questions of your own. Here are 3 smart questions to ask the hiring manager:

Q1. What would you need me to concentrate on in the first 30 days of starting work?

Q2. Is there an opportunity to work extra hours within this role?

Q3. What can I do in this role to help you beat your closest competitors?

DOWNLOAD RICHARD MCMUNN’S 24 HOSPITALITY JOB INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE BELOW!

FAQ

What questions do they ask in a hotel interview?

Here are the most common hotel interview questions (and example answers).
  • Why were you interested in this job role?
  • What do you think the roles and responsibilities of this job are?
  • Do you have any experience working in a hotel?
  • What is a concierge?
  • Why do you want to work at this hotel?

What are the 10 most common interview questions and answers examples?

10 Common Job Interview Questions and How to Answer Them
  • Could you tell me about yourself and describe your background in brief? …
  • How did you hear about this position? …
  • What type of work environment do you prefer? …
  • How do you deal with pressure or stressful situations? …
  • Do you prefer working independently or on a team?

Why do you want to work for our hotel?

Why do you want to work for our hotel? Focus on something that makes the place special–either for you, or for the guests. It can be an amazing location (a place where you always wanted to work, and guests love to come), excellent training program for new hires (something you look forward to).

How do you answer tell me about yourself in hotel industry?

Tell me about yourself. SUGGESTED ANSWER: “I am a hard-working, conscientious and flexible person who can work either on my own or as part of a team. I have chosen a career in hospitality because I enjoy interacting with other people, I like serving customers, and I enjoy the challenges that come with the role.

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