envoy flight attendant interview questions

The job of a flight attendant is a demanding yet rewarding career. As a flight attendant, you will be responsible for ensuring the safety and comfort of passengers on board the aircraft. The job requires great customer service skills, a strong knowledge of safety regulations, and a high level of professionalism. With so much responsibility, employers are looking for the best qualified candidates to fill their available positions. As a result, many employers are using Envoy flight attendant interview questions to ensure that they select the most promising candidates. These questions are designed to assess an applicant’s knowledge of the company’s policies and procedures, as well as their ability to handle customer service issues. This article will provide an overview of the types of Envoy flight attendant interview questions you can expect to be asked during your interview. It will also provide tips on how to best prepare for the interview process.

Free Envoy Air Flight Attendant Interview Study Guide Questions and Answers
  • How would you handle corrective criticism? …
  • Tell me about a time when a customer was dissatisfied with a customer service experience?
  • How would you handle a security situation and what was the situation? …
  • How do you handle diversity?


Interviews for Top Jobs at Envoy Air

Flight Attendant Interview


I applied online. I interviewed at Envoy Air (West Covina, CA) in Oct 2022


I applied to so many airlines to mainline to regional and this was one the easiest! Super easy process. You go into a room and they have you do an a written essay. Question was “When do you receive outstanding customer service? Why did this stand out to you”. Really easy! They Wanna see if you fit into jump seat. Check height requirement 5’0 – 6’0 nothing above 6’0! I’m tall and I hit the limit. After they have you read a public announcement. Then they talk about the company and about the job. After that everyone in the room got offered a CJO! This was the best experience I had honestly. Everyone was super friendly and very relaxing. If you wanna get your foot in the door ENVOY is the way to go. They are under the American Airlines Group so they have the same uniform and benefits as American Airlines! They pay $27.54! The highest in the regional lines! If you wanted to switch to American Airlines you would have a better chance of getting in since you work under them! Highly recommend applying to ENVOY!

Interview Questions

  • When was the last time you had a stellar customer, and why did this stand out to you?

Flight Attendant Interview


I applied online. The process took 2 months. I interviewed at Envoy Air (Irving, TX) in Jul 2022


Pretty much a smooth sailing experience. There weren’t many questions asked just look the part and have a great attitude. Professionalism will also play a huge role in receiving a job offer.

Interview Questions

  • Name a time where you received outstanding customer service.

Flight Attendant Interview


I applied online. The process took 1 day. I interviewed at Envoy Air (Irving, TX) in Mar 2022


Plan accordingly because the entire interview process is approximately 7-9 hours depending on the number of interviewees. Envoy does provide basic beverage options (coffee, hot tea, water) throughout the day, but interviewees are expected to pay for their lunch and snacks. The main room is a bit chilly so it is also advised to bring a light jacket to the interview. It is also advised that interviewees carefully review all emailed materials and instructions provided by Envoy and arrive at Envoy HQ 30 minutes prior to the scheduled interview time with required documents in hand. Once you are greeted and checked-in, there is a brief video overview of the company followed by a presentation outlining all Flight Attendant rules, regulations, and guidelines delivered by a current Envoy crew member. Once the presentation is complete, interviewees will be assessed for height and jump seat fit. Interviewees can expect to wait several hours in the main room until called for a small group interview consisting of 2-3 other interviewees. The actual interview is very casual and more conversational rather than standard Q&A. Once your interview is complete, your group will be escorted back to the waiting room and shortly directed to grab your belongings signaling the interview is complete. Although, Envoy tells the entire interviewing cohort to expect an answer within 2 weeks, they DO tell you if you’ve been hired as soon as you vacate the waiting area with your belongings. Those selected for hire will relocate to another area for immediate drug testing, background checks, and completion of additional paperwork. Those not selected will board the airport shuttle bus with their bags directly from Envoy HQ or drive home.

Interview Questions

  • Describe a time you’ve provided exceptional customer service experience. What was the outcome?.

19 questions about Interviews at Envoy Air

What should I wear to the rest interview?

Clothes . Pants and a shirt

What is the interview process like at Envoy Air?

A very simple procedure, and they appear to hire anyone who applies

How long does it take to receive feedback after submitting an application for a position as a flight attendant?

Depends on the needs for flight attendants.

How long does it take to hear about an interview after applying?

After applying, I received an email inviting me to an interview two days later.

How soon after applying do you get a job interview at Envoy Air?

It took 2 weeks from application to interview.

How did you get your first interview at Envoy Air?

I submitted an application, and two weeks later I received an email inviting me to do a face-to-face interview.

What pointers or suggestions would you offer a candidate for an Envoy Air interview?

apply and be prepared to wait

Is it accurate to say that if you don’t get your finger printed after the in-person interview, you won’t get hired?

Pretty much

What inquiries were made of you at the Envoy Air interview?

The basic questions. Why should they hire you and why do you want to work there?

How should I prepare for an interview at Envoy Air?

Be upbeat positive and have a good work ethic

It began as a group interview. After asking each person in the group to introduce themselves, a series of questions were asked. Same question to each person. After that, there was a long wait. A new interviewer then entered, called a name, and led the subject into a separate room for a private interview. Once the candidate left, they did not return. This went on for quite a while without us being able to ask questions or receive any feedback, which was frustrating. We who remained in the room tried to determine whether there was a pattern or if they were calling people at random. Was being last good or bad? That kind of thing. It . Continue Reading this Interview Experience.

For instance: “Since I was a little girl, I’ve always wanted to work as a flight attendant.” When I was younger, my parents took me on a lot of vacations, and I always enjoyed being able to view new places from the air. I enjoy interacting with others and am excellent at making them feel at ease. I get to use my skills and make people’s lives more enjoyable at work. ”.

Example: “In my former position as an air traffic controller, I was in charge of simultaneously monitoring several planes.” I had to maintain my attention on several screens while conversing with the pilots and other controllers at the same time. There were numerous occasions when there was a lot of sky traffic, which made it more difficult to keep track of all the planes. However, I discovered that I could successfully handle the high-stress situations if I maintained my composure and concentrated on one plane at a time. ”.

“When I was a flight attendant for an airline, there was a time when one of our planes had mechanical problems while still on the runway just before takeoff,” as an example. The pilot made the decision to return to the gate and cancel the flight so that mechanics could examine the aircraft. Even though this wasn’t a true emergency, I still had to act quickly to make sure everyone was safely off the aircraft and then find alternative flights for those who needed them. ”.

The quickest interviews are usually for fleet service clerks, taking about two weeks to complete. An initial phone screen is followed by an in-person interview as part of the hiring process for a fleet service clerk. A group interview and a one-on-one interview are the two components of the in-person interview.

Envoy Air wants to know that you have a strong interest in the aviation and business sectors. They want to know if you have experience in aviation or even just have an interest in it. They do this because they want their staff to be content and enjoy their work. Be sure to demonstrate your love of aviation in your response by describing how you entered the field.

“My ability to work well with others would be my greatest strength,” for instance. I am always open to hearing other people’s thoughts and opinions, and I think that working together is the most effective way to accomplish goals. My weakness would be my attention to detail. Even though I try my best to ensure everything is accurate, occasionally I fail to catch small errors. I’m working on improving this by practicing more. ”.

As an air carrier, Envoy Air Inc. a number of employees are needed to keep operations running smoothly Each position, from customer service agents to pilots, is essential to the success of the business.

As an illustration, “In my present position as a customer service representative for a telecommunications company, I am in charge of fielding incoming calls from customers who have inquiries about their accounts.” I assist clients with billing questions and deal with sales queries regarding new products and promotions. I frequently get emails from other customers while I’m on the phone with them, asking questions that are similar. I take advantage of these chances to give customers additional details that could aid in their decision-making. ”.

Example: “Learning as much as I can about the business and its policies would be my top priority.” Knowing what my passengers need from me is important to me because I’ve worked in customer service before. Additionally, I’d like to get to know the other flight attendants so that we can coordinate our duties. ”.

Example: “I’m more than willing to relocate should Envoy Air hire me.” I recognize that, as an airline, you have personnel spread out across the nation in various locations. I am adaptable and willing to relocate wherever there is available work. I am aware that moving around can be difficult, but I am willing to put in the necessary effort to be successful. ”.


What questions do they ask at a flight attendant interview?

Flight Attendant Interview Questions
  • What procedure would you use if a passenger disobeyed a flight attendant’s instructions during takeoff or landing?
  • What would you do if a person who dreads flying suddenly became terrified?
  • What actions would you take right away if there was an air emergency?

What should I wear to my envoy interview?

We highly recommend professional/business attire. If you are traveling on our behalf to an interview, wear formal or business attire. Bring a notepad and a pen with you to the interview so you can jot down any questions that are asked.

How do I pass a flight attendant interview?

Here are 11 tips to help you have a successful flight attendant interview:
  1. Keep your resume updated. …
  2. Find a clean, quiet room for video interviews. …
  3. Dress appropriately. …
  4. Check your social media. …
  5. Practice interviewing. …
  6. Arrive early. …
  7. Stay organized. …
  8. Be friendly.

How long is envoy flight attendant training?

Training lasts approximately one month. All portions of ground school training are unpaid. Hotel accommodations and meals are provided.

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