The City of Naperville offers convenient online and mobile options for residents to securely pay their utility bills, parking tickets, and other city invoices anytime This article will cover everything Naperville homeowners need to know to utilize the city’s online bill pay system
Benefits of Paying Online
Paying your City of Naperville bills through their online payment portal provides these key advantages:
-
24/7 access – Pay bills anytime day or night, including weekends and holidays.
-
Speed – Online payments process almost instantly
-
Payment tracking – See your up-to-date account balance and payment history.
-
Paperless billing – Go paperless by opting into e-bills sent to your email.
-
Auto-pay – Set up recurring automatic payments from your bank account.
-
Mobile friendly – Pay bills on your smartphone or tablet on the go
-
Fast and secure – Online payments only take minutes and are fully secure.
Paying online puts bill payment control in your hands on your schedule.
What Naperville Bills Can You Pay Online?
Naperville offers online payment for:
-
Utility bills – Electric, water, garbage collection
-
Parking tickets
-
Fire department invoices – Ambulance fees, fire reports, etc.
-
Miscellaneous city invoices – Program registrations, permits, licenses, etc.
Any city bill will include instructions for convenient online payment.
How to Pay Your Naperville Bill Online
Follow these simple steps to pay your City of Naperville bill online:
-
Go to the online payment portal.
-
Select your payment category and enter your account number.
-
Choose a payment amount and enter billing and payment info.
-
Review details and submit the payment.
-
You’ll receive instant payment confirmation by email.
The full amount paid will immediately credit to your City of Naperville account.
Enroll in e-Bill Paperless Billing
For easier online bill payment, sign up for Naperville e-Bill to receive utility bills electronically and pay via automated bank drafts.
To enroll visit the e-Bill enrollment page and submit your email and account details.
e-Bill provides convenient paperless billing and reminders whenever a new bill is ready to view and pay online.
Set Up Automatic Payments
For effortless bill payment, Naperville utility customers can enroll in auto-pay through e-Bill or as a standalone service. This automatically deducts the amount due from your bank account each month.
To start auto-pay, download an authorization form and submit it to the Naperville Finance Department via mail, email, or fax.
Recurring auto-pay means never forgetting a payment deadline.
Pay Utility Bills on the Mobile App
Naperville offers a free mobile app for Apple and Android so residents can easily pay their utility bills on the go.
Download the NapervilleIL app and login using your existing online payment portal credentials. Then securely pay bills from smartphones and tablets 24/7.
The mobile app makes bill payment easy even when you’re out and about.
Other Ways to Pay Naperville Bills
Beyond online and mobile payments, the City of Naperville also accepts bill payments via:
-
Mail – Send checks or money orders payable to the City of Naperville to the Finance Department.
-
Phone – Call the billing line at (630) 420-6059 to pay over the phone.
-
In person – Visit the Finance Department at the Municipal Center to pay with cash, check, etc.
-
Drop box – Place check or money order payments in the overnight Utility Payment Drop Box.
But for fastest processing and convenience, online bill pay is the best option.
Avoid Late Fees with On-Time Payment
City of Naperville utility bills and parking tickets are due by the due date printed on your statement to avoid any late fees.
Paying your bills online at least 3-5 days before the due date ensures timely processing and prevents late penalties. Setting up auto-pay can also help avoid missed payments.
Keeping your City of Naperville accounts current with on-time online payments lets you steer clear of any unnecessary late fees.
Get Support for Online Bill Pay
If you have any issues with the City of Naperville online bill payment portal, you can get support via:
-
Help Center – Submit questions online and a representative will contact you.
-
Call center – Contact utility billing phone support at (630) 420-6059.
-
Email – Email specific questions to the Finance Department team.
-
In person – Visit the Finance Department at the Municipal Center for assistance.
The City of Naperville offers numerous options for guidance to help utilize online bill pay and manage your account.
Convenient Online Bill Management
Managing and paying your City of Naperville bills online is fast, easy, and secure. In just minutes each month, you can pay your utility bill, a parking ticket, or any other Naperville invoice 24/7. Consider enrolling in e-Bill or auto-pay for even more convenience.
With user-friendly websites and mobile apps for on-the-go bill pay, Naperville provides residents with the digital resources to handle bill payment from anywhere. Paying online helps you maintain an up-to-date and current account with the city.
Information about Online Bill Pay for City Utilities
FAQ
What is the phone number for Naperville bill payment?
You can use a credit card to pay your bills over the phone by calling (877) 831-6386. This number is open 24 hours a day, seven days a week. If you haven’t made your payment by the due date, please call during business hours and give them your confirmation number.
Is Naperville a town or city?
Naperville organized as a city in 1890 and had a population of 2,629 by 1900. Between 1890 and 1920, residents began receiving city services such as water, sewers, electricity, and telephones. Naperville grew to 12,933 by 1960.
Who provides electricity in Naperville?
The electric company that serves Naperville is owned and run by the City of Naperville. Naperville is also a member of the Illinois Municipal Electric Agency (IMEA).
How do I pay my utility bill in Naperville?
Pay your bill in person, over the phone or by mail. Pay your utility bills online, 24 hours a day, seven days a week. Beginning in September, Naperville’s utility payment vendor will require users to change their passwords to make Ebill safer.
How do I send a payment to the city of Naperville?
The Finance Department created CSS Instruction Guides to help you use the portal. By Mail: Payments and correspondence may be mailed to: City of Naperville, Finance Department, 400 S. Eagle Street, Naperville, IL 60540 Please reference the account number on your check. The City will reference the postmark date as the payment date.
How do I log into Naperville E-Bill?
Please enter your User ID and Password and click Log In. If you do not have a User ID and Password for Naperville e-Bill, please sign up. Forgot your password? Forgot your User ID?.
What is Naperville E-Bill?
Naperville e-bill is a free service that lets people pay their utility bills electronically. It is easy and safe. Users can view and pay their utility bills 24 hours a day, seven days a week, using a credit card or personal checking account. Payment is made through a secure login process.
How do I pay a security deposit in Naperville?
Naperville offers customers a variety of convenient payment options. To establish service, residents must register and pay a deposit at the City’s Finance Department. Customers who own their homes will get their security deposit back automatically after two years of on-time payments.
Does Naperville ebill have new password requirements?
Pay your utility bills online, 24 hours a day, seven days a week. Beginning in September, Naperville’s utility payment vendor will require users to change their passwords to make Ebill safer. Key changes include being prompted to change your password every 90 days and stronger password requirements that include:
