Living in the city of Carrollton, Texas comes with access to great municipal services like water, sewer, trash pickup and more. But enjoying these utilities requires paying your City of Carrollton bill on time each month. This article will explain the easy ways Carrollton residents can pay their city utility bill.
Getting Your Monthly Bill
The City of Carrollton Utility Billing Office issues bills for water, sewer, garbage collection and other city services. New bills go out around the 18th of each month, covering the prior month’s usage and services.
Your utility bill amount will vary based on factors like:
- How much water you used that month
- Base service fees
- Additional services like garbage collection
The city offers various payment options to fit every resident’s needs Let’s look at how you can easily pay your City of Carrollton utility bill.
Pay Online
The fastest and most convenient way to pay is through the city’s online payment portal, You can access it via the city’s website at cityofcarrolltoncom/onlineaccess
To pay online:
- Go to the payment portal and click “Pay Bill”
- Enter your 10-digit utility account number
- Select payment amount
- Provide credit/debit card or bank account information
- Get emailed confirmation of payment
Online payments process instantly. You can also view past bills and set up automatic monthly payments.
Pay by Phone
You can pay over the phone using the city’s automated payment system at (972) 466-3120. It’s available 24/7 for your convenience.
To use the automated phone system:
- Call the above number
- Select option 1 for utility payments
- Enter your 10-digit account number
- Follow prompts to make credit/debit card payment
- Receive payment confirmation number
This is the quickest option when you just need to make a one-time payment.
Pay by Mail
If you prefer to mail in payments, address your check or money order to:
City of Carrollton
P.O. Box 115120
Carrollton, TX 75011-5120
Write your 10-digit utility account number on the payment to ensure proper processing. Allow 5-7 business days for mailed payments to post to your account.
Pay in Person
You can pay your utility bill in person at Carrollton City Hall located at 1945 E. Jackson Rd. They accept payments Monday-Friday from 8am-5pm.
To pay at City Hall:
- Bring your bill or know your account number
- Have cash, check or credit/debit card for payment
- Receive a receipt immediately
- Get help with billing questions from staff
In-person payment is great if you’ve had issues with bills in the past and want to talk through it with a customer service rep.
Payment Assistance Programs
If you are struggling financially and unable to pay your utility bill, City of Carrollton offers assistance programs. These include:
- Payment arrangements – Set up a payment plan for your outstanding balance
- LIHEAP assistance – Helps pay bills for households meeting low-income criteria
- Leak adjustment credits – If a water leak caused higher usage/bill
Contact the Utility Billing Office right away if you anticipate difficulty paying your bill. They can go over programs or adjustments that may be available to you.
Avoid Late Fees and Disconnection
To avoid penalties and service interruption, pay your City of Carrollton utility bill in full each month by the due date. If you’ll be out of town near the due date, set up automatic payments to ensure it gets paid on time.
Staying current on your city utility account makes life a little easier. Use the payment options above to conveniently pay your City of Carrollton bill every month.
More Resources:
City of Carrollton – Utility Billing
Carrollton Utility Billing FAQs
Carrollton Municipal Court Payment Kiosk
What services does the city of Carrollton utility billing department provide?
The City of Carrollton Utility Billing Department provides services in billing and payment, deposits and water taps. We are dedicated to giving our customers the best service possible at all times, and we make every effort to be easily reachable.
How often are utility bills rendered in Carrollton?
Utility bills are rendered every month and represent approximately 30 days of service. There are two basic classes of service: commercial and residential. This is what you’ll find on your City of Carrollton utility bill: For the most up-to-date water and sewer rates, click here.
How do I pay a bill in Carrollton?
Drop Box—The City of Carrollton’s administrative offices are at 315 Bradley Street. There is a drop box there for people who want to send checks after business hours. Pay by phone – 833-892-0172 with credit/debit card 24 hours a day (Visa or MasterCard accepted). Mail-In Payments – The City of Carrollton will also accept payments through the mail.
What can I do online in Carrollton?
Pay current utility bills and view a six month history. Check to see if there’s a warrant in your name. Pay for and renew alarm permits online. Pay fines online. Access the Carrollton Public Library online, renew books, and more. Register and pay for recreation memberships and programs.
What does the City of Carrollton bill for?
The City of Carrollton bills monthly for water and sewer and, if inside city limits, trash and drainage.
How much does it cost to connect a utility to Carrollton?
A $75 (minimum) deposit is required for new residents. A service connection fee of $15 will be billed to your first month’s bill. In the City of Carrollton, a new utility service connection is usually set up two business days after all the requirements for the application are met. Complete your request online here.
