The Charleston Sanitary Board (CSB) provides wastewater treatment services to residents and businesses in Charleston, West Virginia. As a CSB customer, you are responsible for paying your sewer bills on time each month. CSB offers several ways to pay your bill conveniently including online, by phone, automatic payments, by mail, or in person.
Pay Online
The easiest option for most CSB customers is to pay online through one of CSB’s authorized online payment platforms
DOXO
- Go to DOXO’s payment website
- Enter your CSB account number
- Select payment amount
- Choose bank account or card payment
- Review details and submit
City of Charleston Website
- Go to Charleston’s payment website
- Enter your CSB account number
- Select payment amount
- Provide card information
- Submit payment
Online payments are processed instantly. Convenience fees apply.
Pay by Phone
You can pay your CSB bill easily over the phone using CSB’s automated payment system:
- Call 877-358-6792
- Follow prompts to enter CSB account number
- Select option to make a payment
- Choose payment amount
- Provide card details
- Receive confirmation number
A $4,95 convenience fee applies to phone payments
Enroll in Auto-Pay
For automatic monthly payments, enroll in CSB’s auto-pay program. This authorizes CSB to withdraw your balance directly from your bank account each month.
With auto-pay, you don’t have to manually pay bills.
Pay by Mail
To pay by mail, detach the payment stub from your paper bill and enclose it with a check or money order. Make payments payable to CSB and mail to:
Charleston Sanitary Board
PO Box 2749
Charleston, WV 25330
Please allow 5-7 business days for mailed payments to process. Include your CSB account number on checks/money orders.
Pay In Person
Pay your CSB bill in-person at the CSB office located at:
208 26th St W
Charleston, WV 25387
The office is open Monday-Friday 8am-4:45pm for cash, check, or card payments. A drop box is also available for after-hours payments.
You can also pay at:
City of Charleston Collectors Office
915 Quarrier St, Charleston, WV 25301
Payment Assistance
CSB offers payment plans and assistance to customers having difficulty paying their sewer bills. Low-income customers can apply for:
- Bill extensions
- Payment arrangements
- Balance forgiveness
Contact CSB at 304-348-8136 to discuss bill help options. Don’t let an unpaid bill lead to service disconnection.
Frequently Asked Questions
What are CSB’s customer service hours?
CSB representatives are available Monday-Friday 8am-4:45pm at 304-348-8136.
When is my CSB bill due?
Bills are due upon receipt. Payments after the due date incur late fees.
Does CSB charge fees for online/phone payments?
Yes, convenience fees apply to online and automated phone payments.
What if I can’t pay my full balance?
Contact CSB immediately to set up a payment plan or assistance.
How can I confirm a mailed payment was received?
You can call CSB or check your online account to verify receipt of mailed payments.
Paying your Charleston Sanitary Board bill is quick through the online portal, phone system, auto-pay, mail, or in-person. Reach out to CSB if you need payment help or arrangements. Avoid service interruptions by paying your sewer bill on time every month.
