Let’s be real – job interviews can be intimidating! Even when you know you’d be a great fit for the company, the pressure to impress the hiring manager and stand out from the pack is intense.
Luckily the more prepared you are for common interview questions, the more relaxed and confident you can be. So if you have an upcoming interview with Batteries Plus Bulbs, use this list to get ready for 10 frequent questions they ask candidates along with tips to nail your answers.
With the right prep and a positive attitude you’ll be ready to knock their socks off and land that job! Let’s dive in.
Overview of Batteries Plus Bulbs
First, a quick background on the company. Batteries Plus Bulbs is the nation’s largest and fastest-growing battery, light bulb, and phone/tablet repair franchise. They’ve been around for over 30 years and now have nearly 700 store locations across the U.S.
The company prides itself on superior service, providing exactly what customers need whether it’s obscure batteries for old gadgets or phone screen replacements. Employees have to really know their stuff when it comes to thousands of battery and bulb options.
Batteries Plus Bulbs looks for knowledgeable, helpful, solution-oriented people to join their team. So in your interview, expect questions that evaluate your fit.
Question 1 – Tell Me About Yourself
The old “tell me about yourself” standby will likely pop up early in your Batteries Plus Bulbs interview. Take the opportunity to highlight 3-4 key things that make you a strong candidate such as:
- Relevant work experience in retail, customer service, electronics, etc.
- Personality strengths like organization, problem-solving, patience, motivation
- Passion for helping people find solutions
- Interest in continually learning about new technologies and products
- Why Batteries Plus Bulbs appeals to you specifically
Keep it concise at 2-3 minutes. This overview of your top selling points gets the conversation started on the right foot.
Question 2 – Why Do You Want to Work Here?
Hiring managers want to know what makes you genuinely interested and excited about the company. Show you’ve done your research by mentioning factors like:
- Their impressive 30+ year history and rapid growth
- Focus on unmatched customer service
- Fun, family-like culture
- Diverse products from batteries to repairs
- Training programs that develop expertise
- Opportunity to continually learn new skills
- Potential for growth within the company
Pick 2-3 details that appeal to you personally and explain why they matter. This shows it’s not just any job, but this job that has you pumped.
Question 3 – What Makes You Qualified for This Role?
Summarize how your background makes you uniquely suited for the position. Think about relevant:
- Education like coursework related to electronics or customer service
- Work experience in retail, tech support, sales, etc.
- Knowledge of electronics, gadgets, and devices of all kinds
- Ability to master product information and detailed customer needs
- Strong problem-solving and analytical thinking skills
- Patience and skill assisting frustrated customers
- Passion for identifying solutions
Back up your strengths with specific examples and achievements whenever possible.
Question 4 – How Would You Handle an Angry Customer?
Providing top-notch customer service is crucial, so expect scenarios like this. Emphasize you would:
- Stay calm and listen fully to understand their complaint
- Express sincere empathy and apologize for their frustration
- Ask clarifying questions to get to the root of the issue
- Take ownership of the problem rather than blame others
- Explain next steps to resolve the situation promptly
- Thank them for voicing their concerns and seek feedback to improve
If you can share a real example of pacifying an angry customer, even better. Prove you can handle the heat with grace.
Question 5 – Tell Me About a Time You Provided Great Service
Similar to the last question, interviewers want concrete stories that demonstrate your commitment to over-the-top service. Pick examples that highlight traits like:
- Patience – maybe you spent an hour troubleshooting tech issues with no luck yet maintained a smile
- Resourcefulness – you tracked down obscure cables or parts other stores didn’t have in stock
- Attention to detail – you asked thoughtful questions to pinpoint exactly what a confused customer needed
- Warmth – you bonded with customers and made product recommendations based on their needs
Choose recent examples if possible rather than stretching too far back. This shows providing great service comes naturally to you.
Question 6 – How Do You Stay Up-To-Date on Technology Trends?
Given the vast array of electronic devices and accessories they sell, Batteries Plus Bulbs employees have to stay in-the-know. Share the tactics you use to keep up with changes in the industry like:
- Reading blogs, tech news sites, and product reviews
- Following brands and experts on social media
- Signing up to receive company emails and catalogs
- Talking to sales reps when new products are released
- Playing with display models and demos in stores
- Asking customers what devices or accessories they use
Convey that discovering new technologies genuinely excites you and that you look forward to continually expanding your knowledge at work.
Question 7 – Where Do You See Yourself in 5 Years?
For this common question, hiring managers want to understand your career goals and interest in growing with the company long-term. Respond in a way that shows:
- You hope to still be working with Batteries Plus Bulbs, thriving in the role
- You envision taking on more responsibility over time – maybe even management
- You want to become an expert in emerging tech and the go-to resource for customers
- You’re eager to help the store and the brand grow
This demonstrates you’re committed for the long haul, not just looking for a paycheck.
Question 8 – How Do You Prioritize When Multitasking?
The ability to juggle multiple tasks smoothly is key in the busy retail environment. When sharing your approach, be sure to emphasize skills like:
- Staying organized with detailed to-do lists and notes
- Re-evaluating priorities when urgent issues come up
- Tracking timelines and deadlines so nothing slips through the cracks
- Asking for help from coworkers when plate is overly full
- Checking in with manager if unsure which task should take precedence
- Reviewing progress at end of day to optimize efficiency going forward
Proving you multitask like a pro will grab their attention.
Question 9 – What Are Your Salary Expectations?
When asked about desired salary or pay range, avoid getting caught off guard. Research typical Batteries Plus Bulbs wages on sites like Glassdoor and have an informed number
Batteries Plus Bulbs employee reviews
Based On 5 Ratings
I liked my co workers. It was a good learning axpmer guy is 6
The schedule in POS alternated every week and it was too hard on at that time
They catered in weekly Nam mini you
I liked my co workers. It was a good learning axpmer guy is 6
The schedule in POS alternated every week and it was too hard on at that time
They catered in weekly Nam mini you
I loved repairing broken devices to the point that I got certified. I also enjoyed rebuilding battery packs.
The company is solid. My coworkers were great
Management does not value growth and development
Working there taught me that I like to learn new things, even if they’re not related to what I’m already interested in. Learning about batteries and lighting was surprisingly interesting. After learning useful things from it, I was able to fix my own car, put lights in my house, and do other things.
The schedule was a bit sporadic and my two off days were split up throughout the week. The pay was not the best, but it made up for itself by teaching me valuable information.
Helping people. Most of the customers that came in to Batteries Plus Bulbs were there because something went wrong. Whether it was a dead car battery leaving them stranded or a cracked iPhone screen. It was great to be able to help someone and see the happiness on their face when you fixed the problem that was making their day bad.
Batteries Plus Bulbs diversity
- Batteries Plus Bulbs has 2,057 employees.
- About two-thirds of Batteries Plus Bulbs’ employees are women and one-third are men.
- White people (67%) make up the majority of employees at Batteries Plus Bulbs.
- 14% of Batteries Plus Bulbs employees are Hispanic or Latino.
- Most of the people who work at Batteries Plus Bulbs are black or African American.
- Most people who work at Batteries Plus Bulbs make $34,666 a year.
- People who work at Batteries Plus Bulbs are most likely to be Democrats.
- People who work at Batteries Plus Bulbs stay with the company for three years. 7 years on average.
Do you work at Batteries Plus Bulbs ?
Is Batteries Plus Bulbs workforce diverse and inclusive?
An interview with the CEO
FAQ
Is batteries and bulbs the same as batteries plus?
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