Technical account managers are responsible for providing technical support to customers before and after-sales, as well as managing customer relationships and suggesting upgrades and additional features to suit customer needs. Technical account managers keep track of sales performances and customer satisfaction.
When interviewing technical account managers, look for candidates who demonstrate strong interpersonal skills and tech-savviness. Be aware of candidates who lack technical knowledge or sales skills.
Interviews for Top Jobs at Zscaler
I applied through an employee referral The process took 3 months. I interviewed at Zscaler (San Jose, CA) in Jun 2018
There are several interviews to go through. Over the phone to assess your technical skills and HR related questions. Then there is an in-person panel review where you will be tasked with presenting to a panel
- why Zscaler?
I applied through a recruiter. The process took 2 weeks. I interviewed at Zscaler (San Jose, CA) in Jul 2016
The recruiter contacted me via linkedin and the initial phone interviews were scheduled with 2 weeks which went well.After the phone interviews there was no feedback or response.There were a couple of questions asked around VPN technologies that I was not familiar with (nor was on my resume).
- What would you look for in wireshark pcap if the reported problem was slowness in the network
Interview Questions for Technical Account Managers:
Look for candidates who ask questions to determine the reasons behind client dissatisfaction, as well as interpersonal skills and problem-solving ability.
What would you do if a delivery product arrived at its destination in a damaged state?
Demonstrates candidates problem-solving skills as well as knowledge of delivery and sales processes.
Have you developed and implemented strategies to increase sales and the client base?
Look for candidates who demonstrate creative thinking and sales abilities. Be aware of candidates with little to no sales experience.
How would you sell a product that is being pushed by developers but is not well-received by customers?
Look for candidates who demonstrate sales and creative thinking skills. Also, take note of candidates who demonstrate good problem-solving skills as well as the confidence to report negative product performance to the developers.
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To help you prepare for a Zscaler job interview, here are 26 interview questions and answer examples.
Zscaler was written by William Swansen and published on March 7th, 2019. Learn more here.
How many rounds is a zscaler interview?
Why do you want to work as a technical Account Manager?