Nestled along the Milwaukee River, West Bend is a charming city in Washington County, Wisconsin. The City of West Bend Water Utility provides clean, reliable drinking water to residents and businesses in the community. As a customer, you are responsible for paying your monthly water bill on time to keep service flowing smoothly. This guide covers payment options, rates, and programs in West Bend to equip you to manage your water account properly.
West Bend Water Utility Overview
The West Bend Water Utility is owned by the city and overseen by the Public Works Department. Water is sourced from 10 deep groundwater wells treated and distributed through an underground piping network.
In addition to drinking water the utility manages
- Water testing and quality
- Water main maintenance and pipe repairs
- Fire hydrants and hydrant flushing
- Water meter installation and reading
- Water billing and payment processing
By paying your monthly water bill, you help cover the operational costs so the utility can continue providing this vital service.
Understanding Your Water Bill
West Bend water bills are issued bimonthly. Payment is due 21 days after the bill date to avoid late fees.
Key charges on your water bill include:
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Water Usage Rate – Charged per 1,000 gallons used based on meter readings. The rate per 1,000 gallons is $3.91 for residential customers.
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Service Charge – A fixed bimonthly charge based on meter size to access water system. For a typical 5/8″ residential meter this is $28.
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Public Fire Protection Fee – Charged bimonthly to fund fire hydrants and readiness.
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Sewer Usage Charge – Based on water usage since sewage correlates to water consumed.
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Stormwater Fee – Fixed bimonthly fee to maintain storm drains and drainage.
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Taxes – State public utility taxes on water service.
Review your usage and charges closely each billing cycle. Contact the utility billing office with any questions.
Payment Options for Your Water Bill
West Bend offers several convenient ways to pay your water bill:
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By Mail – Send check or money order with payment stub to City Hall. Allow 5 business days for delivery.
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In Person – Pay by cash, check or credit card at City Hall during business hours.
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Drive-Up Drop Box – Place check or money order in drive-up drop box by north City Hall entrance.
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Online – Pay by credit card or e-check via the city’s online payment portal. A convenience fee applies.
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By Phone – Call invoice provider to pay by credit card or electronic check.
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Auto Bill Pay – Enroll through the online portal to auto-draft payments from your bank account.
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Budget Billing – Pay averaged amount each month to avoid seasonal spikes. Enroll through utility office.
Avoid Late Fees and Disconnection
Paying your water bill in full and on time will prevent service disruptions. If a bill is past due, a 10% late penalty applies. After multiple missed payments, water service could eventually be shut off.
Reconnection after disconnection requires paying the past due balance plus a $50 turn-on fee. Avoid these fees by paying by the due date listed on your bill. Please notify the utility immediately if you expect difficulty paying on time.
Payment Assistance Programs
If you are experiencing financial challenges and unable to cover your water bill, the following programs may assist:
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Payment arrangements – Request a customized payment plan for past due balances.
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Billing adjustments – Leak billing adjustments or multi-family dwelling metering options.
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Conservation rebates – Get rebates for installing water-efficient fixtures or appliances to lower your bill.
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LIHEAP – Federal heating and water bill assistance funds distributed locally.
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Local charities – Groups like United Way or The Salvation Army may offer utility bill grants.
Contact West Bend Water Utility as soon as possible if you anticipate problems paying your bill on time. They can go over your specific situation and eligibility for any assistance programs. Many options exist to avoid service interruptions.
Tips for Managing Your Water Account
As a customer, you play a key role in using water wisely, paying bills on time, and notifying the utility immediately with any issues. Here are some tips:
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Provide accurate contact information and update it if it changes.
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Check for household leaks to avoid excess water usage and billing.
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Enroll in paperless billing and online account access to easily monitor usage.
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Optimize water settings on appliances and fixtures to use less.
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Install water-efficient showerheads, faucets, and toilets.
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Run full loads in dishwasher and washing machine.
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Fix drips promptly and repair any leaks.
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Let grass grow longer and water lawn efficiently.
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Report significant changes in usage that may indicate a leak.
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Pay bill early or enroll in auto-pay to prevent missed payments.
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If you anticipate issues, call the utility promptly to discuss assistance options.
Working together, we can keep West Bend’s water flowing safely and affordably. Stay involved with your water account and make payments on time.
West Bend Water Utility
What is the city of West Bend water utility?
For the sake of public health and to make sure there is enough water on hand for emergencies, the City of West Bend Water Utility is dedicated to providing a safe and dependable water supply. Our goal is to reach this goal by managing our money well and taking care of the environment where our water comes from.
How can I pay my utility bill in Bend?
The City of Bend offers several ways for you to pay your utility bill. You can pay by mail, in person at City Hall, online, or by phone. A set-up fee is charged for transferring or establishing utility accounts. All bills are due and payable on or before the due date on your billing statement. Failure to pay your bills may result in disconnection of water service and delinquency fees.
Where does the city of West Bend get its water?
About 31,500 people who live in the West Bend, Wisconsin, area get their water from the City of West Bend Water Utility, which is part of the City Water Department. The City of West Bend Water Utility has been around since 1908 and gets its water from nine high-capacity wells that get water from the Ordovician Maquoketa Shale Formation.
How do I pay my West Bend Mutual Insurance Bill?
Doxo lets you pay your bills safely, but it’s not connected to or backed by West Bend Mutual Insurance. Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods.
How to pay electricity bill online in West Bengal?
People can pay their electricity bill at an online cash collection center run by a third-party company, M/s Sahaj e-Villeage Limited. There are 4110 nos. of such collection centers spreading across West Bengal. Consumer can opt for ECS payment through submitting application at concerned CCC or can apply online through www. wbsedcl. in.
Does Bend have a drinking water program?
We are committed to providing you with safe, reliable drinking water. We offer high-quality drinking water. Are you having trouble paying your utility bill? The City of Bend has programs to help eligible customers who need help paying their bill.
