If you ask the right questions in an interview, you’ll get the job! Here are some questions that will get you the job you want, even if you’re interviewing from home.
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Interviews are import because there are the barrier between you and your next job. An interview is important for everyone involved. People who are interviewing for jobs can ask questions, learn more about the job, and decide if they want to work at the company they are interviewing with.
It’s a chance for the interviewer to get to know the candidate and judge them on their skills, personality, and other things.
Dan and I both work full-time jobs in addition to writing this blog. Through the years, between the two of us, we’ve done a lot of interviews, gathered questions, and had jobs come our way.
Here, we share our list of questions that have helped us through the interview process in several industries. This list of questions was made by us after we went through interviews and got the jobs we wanted. We hope it helps you.
Don’t stop reading this guide until you get to the very end. There is a “zinger” question at the end that you should always ask in an interview.
We’ve put together a list of the best job boards for working from home to help you find your next adventure.
If you have an upcoming interview with West at Home, you’re likely eager to make a great impression and stand out from the competition. As a leading provider of residential and commercial services across North America, West at Home has high standards when it comes to hiring customer service representatives, sales agents, and other roles.
This comprehensive guide will walk through what to expect during the interview process at West at Home and help you prepare winning answers to common questions.
Overview of West at Home
West at Home first launched in Cleveland OH in 1996 and has since grown to serve over 500000 residential and business customers. They provide services like
- Heating and air conditioning installation and repair
- Plumbing
- Electrical work
- Home security systems
The company emphasizes making home maintenance easy and reliable through their 24/7 customer service and skilled technicians. West at Home operates with over 120 locations across the United States and Canada.
Interview Formats at West at Home
The interview process at West at Home typically involves:
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**Initial phone screening ** A short 15-30 minute call to review your resume and background
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In-person interview: For most roles, this will take place at a West at Home office. Can last 60-90 minutes, with one or multiple interviewers.
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Second interview: For management roles, an additional round of interviews may be required. This goes deeper into qualifications.
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Job shadow: Some positions require shadowing an employee. You’ll observe them handling calls or service visits to assess your skills.
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Reference and background checks: Your references will be contacted to verify past jobs and education. Criminal background checks are also completed.
Most Frequently Asked West at Home Interview Questions
Let’s review some of the most common West at Home interview questions along with tips for giving strong answers:
Questions about your background and experience:
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Walk me through your relevant experience for this position.
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Why are you interested in working at West at Home?
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What interests you about this role and our company?
For these questions, be ready to connect your background directly to the role. Mention specific skills or knowledge you have that match the job requirements. Explain why you are drawn to their mission, values, and service offerings. Research the company beforehand.
Customer service and communication scenarios:
- How would you handle an upset customer or client?
Use an example that demonstrates empathy, conflict resolution, and service recovery skills. Explain how you aim to turn frustrated customers into happy ones.
- Tell me about a time you had to communicate complex information clearly. What was the situation and how did you handle it?
Share a story highlighting your ability to explain technical details in a simple, understandable way. This is key for customer service roles.
- Imagine a customer asks you a question you don’t know the answer to. What would you do?
Explain you would first apologize, then research the issue and follow up with the answer promptly. Emphasize providing complete and accurate solutions.
Behavioral and situational questions:
- Give an example of a time you exceeded company goals or expectations in a job. What did you do and what were the results?
Use the STAR method – Situation, Task, Action, and Result. Quantify your accomplishments and contributions.
- Tell me about a goal you achieved through careful organization and planning. How did you stay focused and accountable?
Share your process for breaking down big goals into actionable plans. Demonstrate your personal responsibility and ability to follow through.
- Describe a high-pressure situation you faced and how you reacted.
Pick an example that showcases grace under pressure. Discuss how you managed stress and remained solution-focused.
Questions about West at Home:
- What interests you about our mission and values?
Discuss their commitment to simplicity, honesty, and reliability. Share specific values that motivate you.
- Why do you want to work for our company compared to a competitor?
Research their differences in services, values, culture, and reputation. Explain what draws you to West at Home specifically.
- Where would you like to see our company in five years?
Demonstrate strategic thinking. Consider growth opportunities in new locations, technologies, and service lines aligned with customer needs.
General interview tips:
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Practice your answers aloud to polish your delivery.
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Prepare 3-5 stories from past jobs illustrating skills like communication, positivity, diligence, problem-solving.
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Review common customer service, sales, and hospitality interview questions to know what to expect.
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Make eye contact and keep answers concise yet detailed. Bring copies of your resume.
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Ask thoughtful questions that show your interest in the company’s goals and culture.
With preparation and practice, you will easily handle whatever questions come your way during the West at Home interview process. Good luck!
How do employees look forward to growing with the company?
What does your interviewer say when they answer this question? Do employees at the company have an eye on the future?
What is the expected time zone that this role works in?
I’ve asked this question at interviews, because sometimes the answer is not what you think it is. If the job is on the East Coast but the boss, direct reports, and clients are all on the West Coast, the hours might be 9am to 6pm… Pacific Time. Conversely, if the role interacts with teams in Asia or Europe, the expected hours may be more ‘around-the-clock. ’.
