Verbal Vs Non-verbal Communication: Difference between them with examples & comparison chart
Examples of spoken communication in the workplace
For the exchange of ideas and information at work, effective verbal communication is essential. Examples of each of the three types of verbal communication are provided below.
Speaking with someone one on one can happen in a variety of contexts, including:
The following scenarios can involve communication between more than two people but fewer than a large audience:
There are a number of circumstances in which communication between a speaker and a sizable audience can take place, including:
What are verbal communication skills?
Verbal communication abilities are the means by which you convey information orally. This can apply to both your speaking and writing style. The main objective of verbal communication is to use language to concisely and clearly convey information.
Interpersonal communication, group conversations, and public speaking are the three contexts where verbal communication skills are most frequently used. Interpersonal communication is when two people speak to one another directly. Public speaking involves one person presenting information to a large audience, while group conversations are conversations among a relatively small number of people.
Examples of written communication in the workplace
Here are some instances of professional written communication in action:
How to improve your verbal communication skills
Here are some pointers for enhancing your spoken and written verbal communication abilities:
1. Consider your message
Make a decision regarding the message you want to convey in your upcoming speech, presentation, or written communication. This could entail making a list of your main points or outlining them. You can make sure that your communication remains focused and succinct by reviewing the information you want to share.
For instance, you might want to research the conference speakers and outline the information you would learn if you attended if you want to attend a professional conference and you need your supervisor’s permission. Make a note of how this information might assist you in performing your job. Prepare an email with all of these pertinent details and send it, or arrange a private meeting with your supervisor to go over this request.
2. Recognize your audience
When communicating, keep your intended audience in mind and take into account their perspective. The tone of your communication and other aspects of verbal communication that you can use to improve it will depend on your intended audience.
With a coworker you’ve known for years, for instance, it might be appropriate to use a friendly and familiar tone, but a new client or an executive might anticipate a more formal presentation of your ideas.
3. Be mindful of your nonverbal communication
You should always pay attention to any nonverbal cues you may be portraying when you are speaking to someone. This includes behaviors like posture, eye contact, coughing, yawning, and facial expressions like laughter. Making sure the message you convey through your actions or body language corresponds with the message you intend to convey through your words requires awareness of your nonverbal communication.
For instance, if you’re delivering a presentation on a lighthearted subject, you might deliberately consider appropriate times to smile so that your body language matches the mood of your subject.
4. Speak clearly
Think about how you want to speak before you begin. Control your breathing so that it remains even while you speak, and take into account how quickly or slowly you should speak. Speaking clearly can help others understand you better, ensure that your words are heard, and help your audience remember what you’ve said. Making adjustments to your audience, environment, and message so that your tone matches the information you want to share is one of the most crucial aspects of speaking clearly.
For instance, if you’re explaining a complicated subject to a large group of people, you might speak louder and more slowly than in a one-on-one conversation.
5. Choose your written words carefully
You would write with clarity in mind, just as you would speak clearly. As previously advised, using an outline will assist you in maintaining focus on your subject. But you should also pick words and phrases that your target audience will understand.
Additionally, you should make sure that your written communication is concise and devoid of extraneous detail. Similarly, be careful that your communication doesn’t go on for too long and includes the key points of what you’re trying to say.
If you’re updating a supervisor on your progress every quarter, for instance, you should segment your report into pertinent sections, gather evidence to support your progress milestones, and only include details relevant to the quarter you are discussing.
6. Practice active listening
When you are “the sender,” know when to stop speaking, and get ready to listen when “the receiver,” when the other party speaks To ensure that the sender and receiver are equally exchanging messages and feedback, engage in active listening.
Decide, for instance, when in your presentation it would be most appropriate to pause and ask the audience to respond or ask questions. Practice active listening as you take on the role of the receiver so you can respond to inquiries or criticism with composure and effectiveness.
7. Think before you hit “reply”
This could be viewed as the written equivalent of active listening, but it’s crucial to consider your response before writing back, especially if the subject is one that’s generating discussion or confusion.
For instance, if a coworker emails to say that you’ve missed a deadline, check your calendar to make sure that it was indeed you who was assigned the project and that the deadline was indeed missed. If you made a mistake in communication, you can accept responsibility and give the project higher priority. If they miscommunicated, you can kindly clear up the misunderstanding.