Getting Ready for Your UserTesting Interview: Questions You Need to Know

What makes a “good” user test question? These 70 examples can help you come up with questions for your next research project.

In short, effective testing questions are those that prompt participants to provide useful insights without introducing bias

In this post, we’ve listed 70+ sample user test questions to use in your next research project. You’ll learn:

Interviewing at UserTesting? You’ll want to be prepared for the types of questions you’re likely to encounter. As a leader in enabling businesses to optimize UX with on-demand human insights, UserTesting hires top talent who can help further their mission. This means the interview process aims to assess both your hard and soft skills.

In this comprehensive guide we’ll cover insider tips and strategies to help you ace your UserTesting interview.

Overview of the UserTesting Hiring Process

The typical UserTesting interview process consists of:

  • Initial phone screening with a recruiter
  • Series of interviews with managers, directors, and peer team members
  • Potential technical/case study interview depending on the role
  • 3-4 week process from initial outreach to offer stage

Reviews of the UserTesting interview process are mixed, with some candidates praising the friendly interviewers while others have reported disorganization and negative experiences.

It’s key to be prepared for a rigorous process and showcase not just your technical abilities but also soft skills like communication, collaboration, and problem-solving.

Most Common UserTesting Interview Questions (and How to Answer Them)

Let’s dive into some of the most frequently asked UserTesting interview questions and proven strategies to answer them successfully:

1. How would you approach designing a user testing plan to identify key areas for improvement in our product’s user experience?

This question assesses your ability to develop a thoughtful, strategic testing plan focused on uncovering opportunities to optimize UX. Interviewers want to see that you understand the components of creating an effective testing strategy and can use insights gained to drive informed product decisions.

How to Answer:

  • Explain your understanding of the product and how you’d engage users to gather feedback.
  • Discuss creating a comprehensive plan including realistic scenarios, clear goals, and measurable outcomes.
  • Highlight your approach to analyzing results, identifying patterns and proposing improvements.
  • Share examples of past experience designing testing plans and results achieved.
  • Demonstrate critical thinking and problem-solving skills.

2. Can you describe your process for conducting usability tests and interpreting the results?

Here interviewers want to gauge your technical expertise in planning, executing, and analyzing usability tests to meet user needs. Share your methodology to showcase both hard skills and ability to collaborate cross-functionally to enhance UX.

How to Answer:

  • Walk through your step-by-step approach including defining goals, developing test plans, selecting participants, and conducting tests.
  • Explain how you’d analyze both qualitative and quantitative results to identify patterns vs. isolated issues.
  • Share examples of how your process drove insights and product improvements.
  • Discuss familiarity with tools/methods used in UserTesting’s industry.

3. What strategies have you used to successfully onboard new clients and ensure their long-term success with a platform or service?

Here the focus is assessing your ability to not only onboard clients smoothly but also drive long-term success and retention. This demonstrates your commitment to exceptional customer support and relationships.

How to Answer:

  • Discuss methods for understanding client needs, providing training/support, and maintaining open communication.
  • Share examples of how your strategies led to successful long-term partnerships.
  • If you’re new to the role, mention transferable skills for quickly building client relationships.

4. How do you prioritize tasks when managing multiple customer accounts simultaneously, ensuring optimal satisfaction levels?

This evaluates your organizational skills, critical thinking, and capacity to juggle multiple accounts with excellent service. Showcasing your ability to multitask while maintaining high satisfaction is key.

How to Answer:

  • Discuss proven strategies for effective multi-account management such as using PM tools, setting clear goals, and regular customer check-ins.
  • Share examples of achieving high satisfaction through these techniques.
  • If less experienced, explain how you’d implement such strategies based on ability to prioritize and communicate.

5. Can you provide an example of a time when you helped turn around a dissatisfied client? What steps did you take to resolve the issue?

User testing hinges on client satisfaction, so interviewers want to know how you’ve successfully handled challenging situations and delivered results. This highlights your problem-solving skills and commitment to quality.

How to Answer:

  • Reflect on a past experience dealing with a difficult client.
  • Walk through the specific steps you took to understand their concerns, communicate effectively, and resolve the issue.
  • Share the positive outcome from your actions.

6. Describe your most successful sales pitch. How did you tailor it to the prospect’s specific needs and pain points?

This assesses your ability to adapt pitches to address prospects’ unique challenges. Share an example that showcases communication skills, empathy, and thinking on your feet.

How to Answer:

  • Pinpoint a specific example of a successful sales experience.
  • Explain strategies used like thorough research of the prospect’s business and pain points.
  • Discuss how you customized the pitch to showcase how your product/service solved their needs.
  • If inexperienced, share the approach you would take to learn about and tailor to a prospect.

7. How do you stay up-to-date on industry trends and changes that may impact our customers or prospects?

Here interviewers want to gauge your commitment to continuous learning and ability to apply insights to improve offerings. This demonstrates understanding of the market landscape and drive for innovation.

How to Answer:

  • Highlight dedication through examples like following industry newsletters, blogs, events, and professional networks.
  • Discuss how you’ve used trends/changes to adapt strategies or solutions for customers.
  • Provide specific examples of implementing new ideas based on your learning.

8. Share an instance where you successfully closed a deal by navigating through a complex decision-making process within the prospect organization.

This assesses your ability to navigate complex sales situations, identify key stakeholders, and address concerns. Showcases strategic thinking, persistence, and adaptability in achieving goals.

How to Answer:

  • Reflect on an experience closing a deal through a multifaceted process.
  • Highlight specific strategies used to understand decision-makers, challenges, and tailor communication.
  • Discuss how you overcame obstacles and maintained patience.
  • If less experienced, share steps you’d take to identify and collaborate with stakeholders.

9. When faced with a challenging technical problem, how do you go about troubleshooting and finding a solution?

Solving complex technical issues is key in a tech-driven environment. Interviewers want to understand your problem-solving process and ability to persevere.

How to Answer:

  • Discuss your systematic approach to breaking down and tackling challenges.
  • Share an example of overcoming a tough technical issue through resourcefulness and perseverance.
  • Highlight innovative techniques you’ve applied to find solutions.

Questions to Ask Your UserTesting Interviewer

Along with preparing responses to likely interview questions, you’ll also want to go armed with thoughtful questions for your interviewer. Here are some options:

  • How would you describe the work culture and values at UserTesting?
  • What are the key challenges facing this team/department currently?
  • What does success look like in this role in the first 3-6 months?
  • What opportunities are there for professional development and growth?
  • Is there anything about my background or skillset that you have additional questions about?

Smart questions demonstrate your interest in the company, role, and culture while also giving you valuable insights.

Make Your UserTesting Interview a Success

With ample preparation, research into UserTesting’s offerings, and practicing responses to likely questions, you’ll be poised to make a winning impression. Showcase both your technical expertise and soft skills around communication, collaboration, and critical thinking. You’ve got this!

70+ user testing questions to ask before, during, and after a user test

Usability testing governs any testing around how a user might work with or navigate the product you’ve created. It is often used to make sure that a site or tool’s navigation, onboarding, and other features work as they should. If there are any hiccups or confusing instructions, it’s how you’ll find out about them. Â.

Are you getting ready for your next user testing project? User Interviews will make it easier to find people to test with you. Tell us who you need, and we’ll get them on your calendar. Sign up today. Â.

How to write good user testing questions (without introducing bias)Â

We want to talk about how to write good user testing questions before we go over all the examples we’ve put together for you. Â.

To be clear, when we say “good,” we mean questions that get people to give useful information without introducing bias.

That last part—without introducing bias—is critical to gathering valid data. Learn more about how to identify and reduce bias in your research.

Here are some steps for writing effective user testing questions:Â

  • Figure out what specific details you need to learn from your research plan in order to answer your main research question. For instance, you shouldn’t say “improve the UX of our mobile app.” Instead, you should say something more specific, like g. • Know which parts of the buying process are most likely to cause people to abandon their carts and why ”.
  • Figure out what traits the people you’re testing should have so they can give you useful information. Learn more about identifying and recruiting the right audience. Â .
  • Choose your testing methodology.Â
  • Write questions based on your understanding of steps 1-3.
  • If you need to, rephrase your questions to get rid of leading ones and make sure they are focused on people instead of products. Â .

This Taxonomy of Cognitive Domain chart from Nikki Anderson at the UX Collective is a nifty cheat-sheet for writing questions that get to the heart of what you’re hoping to learn:

usertesting interview questions

For those who are interested, the taxonomy of cognitive domain is based on the idea that there are six types of cognitive ability: knowledge (recalling information), comprehension (understanding what you can remember), application (being able to use that knowledge in the real world), analysis (being able to find meaning in given information), synthesis (being able to make something new from what is known), and evaluation (being able to make decisions about what is known).

How To Pass User Testing Test – User Testing Practice Test Walkthrough (100% Working – Quick & Easy)


How to crack a user testing interview?

The best user testing questions are open-ended ones Instead, ask open-ended questions that encourage the test participant to express their opinions in detail. To make a closed question open, swap words like did, was, would, which, or when for words like how, what, and why.

What question should be asked in user interview?

Questions for gathering user behavior: How would you describe your past and current experience with [project topic, website or application]? How often do you use or see yourself using [project website or application]? How do you normally get to [project website or application]?

What are effective user test questions?

In short, effective testing questions are those that prompt participants to provide useful insights without introducing bias . But writing them is harder than you might think. In this post, we’ve listed 70+ sample user test questions to use in your next research project. You’ll learn:

How do I write effective user testing questions?

Here are some steps for writing effective user testing questions: Starting with your research plan, determine what specific information you need to learn in order to answer your overall research question.

Do you need a user interview?

Even with the right questions and testing methodology, you won’t get very far without recruiting great participants. If you’d like to make recruiting quick and (relatively) painless, consider User Interviews.

Why do you need a user interview question?

Whether you’re undertaking user research, developing a new product, or looking to improve your user experience (UX) design, the perfect user interview question can unlock a whole host of insights and lead to actionable improvements for your business. Read on to discover:

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