Acing the United Airlines Flight Attendant Interview: The Top Questions and Answers You Need to Know

So you’ve made it to the interview stage for the United Airlines flight attendant role – congratulations! This means your application and resume stood out from the crowd Now comes the most critical step – proving you have what it takes to provide exceptional in-flight service and safety as a United flight attendant.

In this comprehensive guide, we’ll cover examples of the most common interview questions asked for United Airlines flight attendant candidates Master these insightful answers to show recruiters you have the mix of skills, passion for customer service, and professionalism needed to excel as a United flight attendant

Overview of United Airlines Flight Attendant Role

Before we dive into the interview, let’s quickly recap the key responsibilities and requirements for United Airlines flight attendants. This helps provide context around the interview questions.

Flight attendants are responsible for passenger safety and comfort. Key duties include greeting passengers as they board, demonstrating safety procedures, serving food/drinks, addressing passenger needs during the flight, and ensuring all safety regulations are followed.

The role requires individuals who are passionate about providing excellent customer service, able to stay calm under pressure, detail-oriented regarding safety, capable of working on your feet for long hours, and comfortable communicating with diverse passengers. Previous experience in customer-facing roles is valued.

Now that you’re up to speed on what it takes to succeed in this role, let’s explore examples of the most common flight attendant interview questions and how to ace them:

United Airlines Flight Attendant Interview Questions and Answers

1. Why are you interested in becoming a United Airlines flight attendant?

First impressions count, so this is your chance to show genuine enthusiasm for the role and working for United Airlines specifically. Highlight your commitment to outstanding passenger experiences, safety, and the United brand.

Sample Answer: As long as I can remember I’ve dreamed of becoming a flight attendant. I love immersing myself in new cultures and providing top-notch customer service. United Airlines’ outstanding reputation, extensive route network, and commitment to safety makes this my number one choice for launching my flight attendant career. I hope to grow with United, gaining new skills and experiences that allow me to provide the very best in-flight experience.

2. What do you know about United Airlines and our values?

With this question, interviewers want to see that you’ve done your research on United and understand their goals and values. Be sure to highlight specific details.

Sample Answer: United Airlines connects people across the globe, with a route network spanning six continents. The friendly skies have been your home for nearly 100 years. And excellence in service is at the heart of your values. I’m impressed by initiatives like United Next that make improvements guided by feedback from employees and passengers. If hired, I look forward to upholding United’s commitment to top-tier customer service, operational excellence, and creating an inclusive environment where all employees feel valued.

3. Why do you feel you’d excel as a United Airlines flight attendant?

Now is your chance to highlight the skills and experience that make you the top candidate. Be specific.

Sample Answer: I have over 5 years of customer service experience which has honed my communication abilities and service orientation. No matter how stressful or chaotic it gets, I stay cool under pressure and focused on the task at hand. I’m extremely detail-oriented – a must when it comes to safety procedures. As an avid traveler myself, I understand what passengers need to feel comfortable, relaxed, and cared for during their journey. I’m confident these assets coupled with my genuine passion for the role will enable me to deliver the exceptional inflight experience United is known for.

4. How would you handle an angry or disruptive passenger?

Cabin disruptions can happen. This question evaluates your diplomacy skills and how you would de-escalate tensions. Show you aim to resolve issues with patience and care for the passenger’s needs.

Sample Answer: If faced with an upset passenger, I would listen carefully to understand their concerns while remaining positive and professional. My focus would be on resolving the issue respectfully, while protecting the safety of all on board. I would relocate the passenger somewhere quiet if needed to discuss matters calmly. If required, I would consult with the lead flight attendant without escalating the situation. Working as a team with empathy, we can get an angry passenger to a better place.

5. You notice a fellow flight attendant not following security protocols. What would you do?

This scenario assesses your judgement regarding safety matters and willingness to speak up tactfully. Make it clear you take protocol seriously and would discreetly but swiftly address non-compliance.

Sample Answer: If I witnessed a fellow attendant not adhering to security rules, I would politely point this out to them as soon as possible. I understand the critical importance of following all protocols for passenger safety. If the issue wasn’t immediately resolved, I would discretely report it to the lead flight attendant without confronting the individual. My top priority is ensuring any omissions or mistakes are caught early and corrected.

6. Tell me about a time you dealt with a difficult customer service situation. How did you handle it?

Don’t be afraid to share an example where things didn’t go perfectly at first. Be transparent about the situation and your actions, focusing on the learning/growth for you. Demonstrate patience, empathy and commitment to the customer.

Sample Answer: When I was a restaurant server, a customer complained that their steak was overcooked and became very upset. At first, I was defensive, trying to explain that according to our cooking standards it was prepared correctly. This only aggravated them further. I realized I needed to change tactics quickly. So I sincerely apologized for the misunderstanding, thanked them for the feedback, and immediately had the kitchen prepare a new steak, complimentary of course. The customer ended up thanking me for making things right. I learned the power of owning mistakes and the importance of truly listening to the customer.

7. How would you stay energized and engaged even on long, tiring flights?

Flight attendants often work long hours in physically and mentally draining conditions. This tests your stamina, attitude, and dedication to providing consistently friendly service. Share tips that work for you.

Sample Answer: Taking short breaks when possible helps me recharge – I may chat briefly with the crew or stretch my legs. I also stay hydrated and avoid heavy meals which can make me feel sluggish. Getting to know passengers and hearing their stories keeps me engaged as does reminding myself how I’m contributing to their comfort and safety. I view each flight as a fresh start to deliver excellent service, no matter how long the day has been. My passion for this job keeps me energized.

8. Describe your experience working in a team environment.

Teamwork and coordination between crew are crucial for success as a flight attendant. Share examples that demonstrate your collaborative spirit, communication abilities, and reliability as a team player.

Sample Answer: As an administrative assistant, I collaborated daily with colleagues to organize important company events and resolve customer issues. I learned the power of huddles before major deadlines to check-in, as well as openly communicating any roadblocks I faced. For example, when I was overloaded with event RSVPs, I proactively notified the team and we quickly developed a plan to redistribute tasks. I take pride in being someone others can depend on. My positive team experiences have prepared me to be a cooperative, communicative member of an inflight crew.

9. What safety skills or knowledge do you already have?

It’s essential for flight attendants to have safety knowledge and proactively develop these skills. Highlight any first aid training, emergency preparedness experience, awareness of protocol, or eagerness to learn safety procedures.

Sample Answer: While I don’t have previous aviation experience, safety has always been a priority in my work. As a lifeguard, I received CPR and first aid certification and prevented dangerous situations by staying vigilant. In terms of aviation, I’ve researched common protocols like operation of doors, emergency exits, oxygen masks, flotation devices and fire extinguishers. I understand the crucial importance of safety to United Airlines and this role, and I’m excited to immerse myself in all the training.

10. Where do you see yourself in 5 years?

This question evaluates your career goals and commitment to professional growth. Show you envision a long-term career with United. Highlight opportunities to take on more responsibility over time.

Sample Answer: In 5 years, I hope to be excelling as a United Airlines flight attendant, with increasingly complex domestic and international routes under my belt. I aim to have developed deeper knowledge of procedures and play an active mentoring role with junior flight attendants. I hope to build skills in areas like customer conflict resolution and emergency preparedness that pave the way for a lead flight attendant role. Most of all, I plan to continue growing with United, perfecting my ability to provide safe, professional and caring service.

Preparing for the United Airlines Flight Attendant Interview

To truly ace your upcoming flight attendant interview, preparation is key. Here are some top tips:

  • Research United Airlines so you understand their brand, history, values, training programs, and rules. This shows commitment.

  • Practice your responses out loud to common questions until they feel natural. Have


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