UGI provides essential utility services like natural gas and electricity to hundreds of thousands of residential and business customers across Pennsylvania and surrounding states. It’s important to pay your UGI bill on time each month using one of their convenient payment options. This guide will outline everything you need to know to manage your account and avoid late fees.
About UGI Utilities
UGI Utilities is a utility holding company headquartered in Denver, PA that operates natural gas and electric divisions across eastern and central Pennsylvania and northern Maryland.
UGI Gas provides piped natural gas to over 675000 customers in 45 Pennsylvania counties and 2 Maryland counties. UGI Electric serves more than 62,000 customers in parts of Luzerne Lackawanna, and Wyoming counties in PA.
As a customer, you receive a monthly bill from UGI for your metered gas and/or electric consumption based on your rate class and service territory. Paying this utility bill regularly is essential to maintain service
Understanding Your UGI Bill
Your UGI bill amount will vary each month depending on factors like weather and usage, but will typically include:
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Distribution Charge – Covers the delivery of gas or electricity to your location.
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Supply Charge – The cost of the natural gas or electric supply itself.
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Customer Charge – A fixed monthly fee for customer service and billing.
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Taxes & Surcharges – Applicable state and local taxes, franchise fees, and other variable surcharges.
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Past Due Balance – Any remaining unpaid balance carried over from your prior bills.
Review the details of each monthly statement closely to catch any billing errors early on. Compare usage to previous periods to spot irregular patterns.
Ways to Pay Your UGI Bill
UGI offers several options to pay your gas or electric bill conveniently before the due date:
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Online – Login to your account on UGI’s website to pay by e-check or debit/credit card.
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By Phone – Call UGI’s automated pay-by-phone line anytime and follow the prompts.
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By Mail – Send a check or money order with your remittance stub to UGI’s payment address.
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In-Person – Take cash, check, or card to authorized third-party retail payment locations.
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AutoPay – Enroll to have payments automatically deducted from your bank account each month.
Choosing a payment method with receipt confirmation helps avoid late fees.
Pay Your UGI Bill Online
For fast and easy online bill payment, login to your UGI account anytime.
On UGI’s website:
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Go to the login page and enter your account number and password.
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Select “Make a Payment” from the menu.
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Choose your payment amount and method.
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Confirm your payment details and submit.
You’ll receive an email confirmation with your payment reference number. Log in anytime to view payment history or schedule future auto-payments.
Pay by Phone
UGI’s automated pay-by-phone line allows quick bill payment using your debit/credit card or bank account:
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Call 1-800-276-2722
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Select your language preference.
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Choose the “Pay Bill” option.
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Enter your 10-digit UGI account number.
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Follow prompts to enter payment details.
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Write down the confirmation number at the end.
Pay-by-phone is available 24/7 and helps avoid late fees if you missed the mail-by date.
Avoid Late Fees and Disconnection
Paying late or skipping payments on your UGI bill can result in penalties:
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A 1.5% late fee is added if not paid within 5 days of the due date.
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Accounts overdue by 31+ days incur a $30 collection fee.
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Service may be disconnected with proper notice after two missed payments.
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A $70 reconnection fee applies if service is terminated.
Call UGI immediately if you expect difficulty paying on time to ask about billing extensions or payment plans. Financial assistance like LIHEAP may also be available for qualifying customers.
Contact UGI Customer Service
If you have any UGI account questions or billing issues, contact their customer service department for help:
Phone: 1-800-276-2722
Email: [email protected]
Office Hours: Mon-Fri from 8:00 AM – 5:00 PM
Carefully managing your account online, paying on time, and reaching out for assistance when needed will help you avoid headaches with your essential UGI utility service.
UGI Payment Options
How do I pay my Ugi Bill?
Call 800-276-2722 to pay your bill through an automated phone system. You will need your UGI account number during the call. To pay with a credit or debit card, choose options 3, 1, 3, 2 after picking the language you want to use. After choosing your language, choose options 3, 1, 3, 1 to pay from a bank account Monday through Friday, 8 a.m. to 5 p.m.
Does Ugi charge a service fee?
A service fee is charged by the payment partner, not UGI. Call 800-276-2722 to pay your bill through an automated phone system. You will need your UGI account number during the call. To pay with a credit or debit card, choose options 3, 1, 3, 2 after picking the language you want to use.
Does Ugi offer automatic payment?
Yes. After you set up an account with a username and password, UGI’s Online Account Center lets you set up automatic payments. If you choose AutoPay, on the due date of your bill, your bank will send the exact amount of your monthly utility bill from the account you choose to UGI.
When will my payment be posted to my UGI Utilities account?
Payments will be posted to your UGI Utilities account within two business days following the payment date. Please Log In or Register Your Account to see your current bill, see your billing history, or change your account settings for things like Paperless Billing, AutoPay, or Budget Billing.
Do I need a Ugi account number?
You will need your UGI account number. Paying at an unauthorized payment agent may cause delays in your payment reaching UGI. * A service fee is charged by the payment partner, not UGI. Call 800-276-2722 to pay your bill through an automated phone system. You will need your UGI account number during the call.
What information do I need to pay my Ugi card?
You can use your bank account to pay. You will need your UGI account number, zip code, and the routing and account number for your checking or savings account. Credit or debit cards can be used to pay. You will need your UGI account number, card number, expiration date, and security code.
