Have you ever made a bad hire? You’re not alone. There are some illegal interview questions you should avoid. Asking thoughtful interview questions can help you figure out if a candidate is a good fit for your job (or not).
No matter what, you can get the information you need and still follow the law and protect everyone’s rights. Keep reading to get four tips on what to ask—and what NOT to ask—when interviewing candidates. Or get the complete tip list here.
Citizenship, nationality, and ancestry are protected classes, so avoid any questions that touch on these issues. Focus instead on what’s required for the job. The exception is for positions that specifically require someone to be a U. S. citizen. If that’s the case, be sure the requirement is stated up-front in the job description.
DO: “Are you legally allowed to work in the United States?” DON’T: “Are you a citizen?”
It’s illegal to use a person’s marital or family status as a reason for hiring. As with other jobs, their availability is what really matters, so if the job requires a lot of late nights, weekends, or overtime, make that clear.
DO: Be as clear and specific as possible when you ask, “Are you available for travel?” or “Will you be able to work outside of regular business hours?” Then ask, “Are you able to meet these requirements?” DON’T: Ask if the person has kids or how they handle child care.
Getting hired at ProService Hawaii takes preparation and performing well during the interview process. To stand out from other applicants, you need to be ready to answer the most common ProService Hawaii interview questions thoroughly.
In this article, we provide:
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Background on ProService Hawaii
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Overview of the ProService Hawaii interview process
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List of 15 sample ProService Hawaii interview questions with example responses
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Top tips for nailing your ProService Hawaii interview
Let’s get started!
About ProService Hawaii
ProService Hawaii is a leading provider of HOA and condominium management services across Hawaii. Founded in 1991 and headquartered in Honolulu, the company manages over 700 associations statewide.
ProService Hawaii prioritizes customer service, industry expertise and embracing local culture. They are frequently recognized as a top workplace in Hawaii.
What to Expect in the ProService Hawaii Interview Process
The ProService Hawaii interview process typically involves:
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Initial phone/video screening – A preliminary interview with HR covering basic qualifications and availability.
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In-person interview – Interview with department manager and/or senior leadership. Includes both behavioral and situational interview questions.
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Second interview (for some roles) – A follow-up interview to meet with additional stakeholders.
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Background check – Candidates will need to clear a background check before receiving an offer.
The process aims to assess skills, experience and culture fit. Come prepared to demonstrate strong communication abilities, customer service skills and collaboration.
15 ProService Hawaii Interview Questions and Answers
Let’s look at common ProService Hawaii interview questions with examples of strong responses:
General Interview Questions
1. Why do you want to work at ProService Hawaii?
ProService Hawaii’s commitment to exceptional service aligns perfectly with my values. I’m passionate about building long-term relationships through understanding customers’ needs. I’m also drawn to companies with a strong local focus and community ties, which ProService clearly prioritizes. This position seems like an excellent fit with my background in customer-facing roles and experience promoting local businesses. I’m excited by the opportunity to join the team and contribute to ProService’s continued success.
2. What do you know about ProService Hawaii?
As the leading condo management company in Hawaii with over 30 years of expertise, ProService has an outstanding reputation for responsiveness and reliability. I understand they manage over 700 associations across the islands and handle everything from daily operations to major renovations. Their team of over 175 employees provides customized solutions based on deep knowledge of local communities and culture. Awards like Top Workplace demonstrate their commitment to employees as well. They have impressive longevity and rapid growth while maintaining quality service. ProService’s success shows the value they provide in simplifying condo living.
3. Why should we hire you?
With over 5 years of HOA administration experience and a proven track record of increasing tenant satisfaction and retention, I am confident I will quickly add value at ProService. Colleagues describe me as an excellent relationship-builder thanks to my communication skills, responsiveness and solutions-oriented approach. I have led community events to boost engagement and implemented digital systems to simplify operations. I’m passionate about contributing my skills and experience to provide the high-caliber service ProService is known for. This role is an ideal next step to expand my expertise and capabilities.
Behavioral Interview Questions
4. Tell me about a time you exceeded a customer’s expectations.
When a homeowner contacted me requesting maintenance assistance with their exterior lighting, I visited their home that same day to inspect the issue. They expected a simple bulb replacement but I noticed some unsafe wiring that could become a fire hazard. I outlined the problem and potential risks and created a proposal to rewire the lighting properly. The homeowner was stunned I went above and beyond to ensure their safety. They were very appreciative of my attention to detail and proactive approach, which reinforced their trust in our property management team.
5. Describe a time you had to adapt quickly to a challenge at work.
When new compliance regulations were introduced, I immediately got up to speed on the changes and implications for our homeowners. I revised documentation and processes to realign with legal requirements and avoid any violations. Since the updates were complex, I created a simplified summary for our residents with key information and FAQs. I also instituted more rigorous review procedures internally to ensure we met deadlines and tracked new compliance tasks. Thanks to my quick adaptation, we implemented the new regulations seamlessly without disruption to our customers.
6. Tell me about a time you had a conflict with a co-worker. How did you handle it?
When a teammate and I had a disagreement over event plans, I asked to speak with them privately to understand their concerns. I let them fully explain their perspective before sharing my own viewpoint calmly. We discussed potential solutions and compromises that would work for both parties. Ultimately we agreed on an approach that incorporated each other’s ideas. I valued preserving our working relationship over winning the argument. Maintaining open communication allowed us to resolve the conflict quickly and collaborate successfully on future projects.
Situational Interview Questions
7. A homeowner calls frustrated about an issue that isn’t resolved after contacting your company several times over 2 months. What would you do?
I would first sincerely apologize for their poor experience and frustration. I would review the request history to understand exactly what has transpired. If our team made errors, I would take accountability and offer reassurance it will be properly addressed. I would ask questions to get details on their specific concerns and ideal resolution. I would then outline next steps, including following up with the relevant department to escalate and expedite resolving the issue by a set date. Finally, I would thank them for their patience and provide my direct contact information for any future questions.
8. If you noticed a team member was struggling with their workload, how would you approach this?
First, I would speak to them privately to understand the situation. I would ask open-ended questions about any challenges they face and invite their thoughts on solutions. If they required training to improve skills, I would arrange mentoring and learning opportunities. For workload issues, I would collaborate with them to identify responsibilities that I or others could take on in the short term. I would also escalate workload capacity concerns to leadership to develop more permanent solutions. My goal would be supporting their growth and setting them up for success.
9. You notice a post on social media complaining about poor service from your company. How would you respond?
I would reach out on the platform to acknowledge their dissatisfaction and offer to assist. While still preserving confidentiality, I would reference details from their post to demonstrate I am familiar with the situation. I would apologize for their negative experience and ask if they would be willing to speak by phone or meet in person so I can fully understand their concerns, take accountability for any missteps, and work to make things right. My goal would be turning their frustration into a positive resolution and rebuilding trust through compassionate customer service.
More ProService Hawaii Interview Questions
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Why do you want to pursue property management as a career?
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How do you handle stress or pressure on the job?
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What computer programs are you skilled with?
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How do you prioritize when juggling multiple tasks or projects?
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When have you had a disagreement with a supervisor? How was it resolved?
Tips for Acing Your ProService Hawaii Interview
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Research the company’s services, values, history and culture.
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Prepare examples that showcase your customer service skills, local market knowledge, and ability to resolve conflicts.
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Develop thoughtful questions to ask about professional development opportunities, company growth plans, etc.
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Practice aloud to polish your responses and project confidence.
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Send thank you notes after the interview to stand out.
With the right preparation, you can impress hiring managers with your qualifications and land the ProService Hawaii job you want!
Ask the right questions so your interviewing process gives equal opportunity to candidates. #Shorts
FAQ
How many employees does Proservice Hawaii have?
When you get a second interview, what does that mean?
