Residents and businesses in Petersburg, Virginia can now manage utility bills online thanks to recently upgraded web services from the city’s Public Utilities department. The new Petersburg Utilities online account management and bill pay system modernizes how customers interact with essential water and wastewater services.
Overview of Petersburg Public Utilities
The Petersburg Public Utilities Department handles water delivery, wastewater collection and conveyance for the city’s 32,000 residents Key facts about Petersburg Public Utilities operations
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Provides drinking water to 12,000 customer accounts
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Delivers 6 million gallons of drinking water per day on average
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Collects approximately 15 million gallons of wastewater per day
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Maintains 1,400 miles of water and sewer lines
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Manages water storage tanks, pump stations, fire hydrants
Reliable and affordable utility services are vital to quality of life in Petersburg.
Challenges of the Old Utility Billing System
While Petersburg Public Utilities works hard to supply water and manage wastewater, the old billing system created headaches for customers trying to pay bills. Key issues included:
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No online account access – bills only sent by mail
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Difficult to pay online – convoluted website navigation
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Limited payment options – checks by mail or in-person only
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No usage tracking – no way to monitor water usage
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Poor notification system – mailed paper bills often arrived late
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No payment history – prior bills unavailable to customers
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No automated payments – payments had to be manually scheduled
These limitations made utility billing an inefficient and frustrating process for Petersburg residents and businesses. It was time for a change.
What the New Online System Provides
To better serve customers, Petersburg Public Utilities implemented a new digital utility billing and payment platform. Key features include:
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Secure online account dashboard to view and manage billing
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Email/text notifications for bills, outages, due dates, etc.
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Online payments via credit/debit card, bank account
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Automatic payment scheduling for convenience
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Paperless billing to reduce waste and clutter
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Detailed water usage tracking and analytics
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Customer support portal for inquiries and issues
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Mobile app for payments and account access on-the-go
This modern platform transformed utility billing in Petersburg for the digital age.
Benefits for Residential Customers
Petersburg homeowners can now handle utility bills with ease and efficiency using the online system. Key benefits include:
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Pay bills anytime from smartphone, tablet, computer
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Go paperless and reduce environmental impact
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Set automatic payments to avoid late fees
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Closely monitor water consumption
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Receive bill due reminders by email and text
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Access billing and payment history 24/7
No more mailing paper checks or waiting for bills in the mail. The new online portal empowers residents to take control of utility payments.
Benefits for Commercial Customers
Petersburg businesses, large facilities, and multi-family properties also gain from the upgraded online utility billing system:
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Centralized dashboard for all properties and accounts
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Scheduled multi-account payments
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Detailed water usage analytics
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Excel exports for usage data and billing
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Role-based account access for staff
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Payment tracking, reporting, and bookkeeping
With convenient online billing management, commercial customers can optimize utility payment workflows.
How to Pay Petersburg Utilities Bills Online
Paying Petersburg utility bills online is quick and easy:
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Visit www.petersburgva.gov and click “Online Payments”
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Click “Register” to create a new account
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Enter your account number, email, and create a password
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Verify your email to complete registration
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Sign-in to your account dashboard
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Select your water/wastewater account
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Enter payment amount and submit
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Setup automatic payments or go paperless if desired
Once registered, customers can login anytime to view balances, make one-time payments, schedule future payments, update details, go paperless, and more. Contact customer support for any questions.
Petersburg’s new online utility billing platform provides much needed convenience, transparency, and reliability. Customers can now seamlessly manage water and wastewater services digitally in just minutes a month. The future of utilities in Petersburg is online.
How To Pay Your #PalmBeachCounty Water Utility Bill Online
How do I make online payments to the city of Petersburg?
Between 4:00 AM and 11:00 PM, the City of Petersburg Billing and Collections Office lets you pay bills and ask questions online. If you use this site, you can pay the City of Petersburg online from your home or office.
Can you pay a utility bill in St Petersburg?
Only checks or money orders are accepted in the drop box; no cash or overdue payments. The City of St. Because Hurricanes Helene and Milton had such a big effect, Petersburg has temporarily waived late fees, notice fees, and water meter lock-offs for people who haven’t paid their bills. This is in effect until December 31, 2024.
What is pay utility bill online?
You can pay your City of Petersburg utility bills online through Pay Utility Bill Online, a web application. Why Do You Need My Email Address? Your email address is a unique number that is used to combine tickets that are ready to be paid for into one big bill. What Are Cookies?.
How do I pay my utility bill?
Call 1-888-577-8961 to pay over the phone. When you call, please have your Utility Billing account number ready. Please download and complete the automatic payment program form to enroll. Downloads Hours Location Make checks payable to “The City of Petersburg” Mailing Address:
What does the utility billing department do?
The Utility Billing Department checks the amount of water used every month, looks over the readings, makes sure they are correct, makes changes and edits, and sends out utility bills. The Public Utilities Department collects approximately 15 million gallons of wastewater per day.
What does the Public Utilities Department do?
The Public Utilities Department is charged with the task of providing water delivery, wastewater collection and conveyance. As part of its job, the Public Utilities Department is in charge of providing safe, clean drinking water to 12,000 accounts in the City of Petersburg.
