How to Pay Your Constellation Bill Online or by Phone

Constellation is an energy company that provides electricity, natural gas, and home services to customers across the United States. If you are a Constellation customer, you likely receive a monthly or bi-monthly utility bill that needs to be paid to avoid service disruption.

Paying your Constellation bill on time each billing cycle is important. In this comprehensive guide, we’ll explain the available options for paying your Constellation bill online, by phone, by mail, and more.

Overview of Ways to Pay Your Constellation Bill

Constellation offers their customers multiple payment options for flexibility

• Pay online through My Constellation portal
• Pay by phone
• Pay by mail
• Pay in person
• Auto bill pay enrollment
• Pay at authorized payment locations

Let’s explore these Constellation bill payment methods in more detail

Paying Your Constellation Bill Online

The fastest and most convenient way to pay your Constellation bill is online through their My Constellation customer portal.

To pay your bill online, follow these steps:

1. Go to My Constellation and log into your account

2. From the dashboard, select your account you want to make a payment for

3. Click “Pay Bill”

4. Enter payment amount and select a payment method

5. Click “Continue” and review payment details

6. Click “Submit Payment” to complete

You can use a credit/debit card, checking account, or Constellation Energy Rewards points to pay online. The payment will be processed instantly. You’ll receive a confirmation email with your payment details.

Paying online allows you to easily view your balance and payment history while making quick online payments any time.

Paying Your Constellation Bill by Phone

You can also pay your Constellation bill conveniently over the phone using Constellation’s automated payment system.

To make a payment by phone, follow these steps:

1. Call Constellation at 1-866-237-7693.

2. Select your state and account type when prompted by the automated system.

3. Enter your 10-digit account number.

4. Choose the payment amount option.

5. Select payment method – credit/debit card or checking account.

6. Enter your payment info and follow prompts to complete payment.

The automated system is available 24/7 for your convenience. Payments by phone require a small $1.95 transaction fee.

You can also speak to a live agent Monday-Friday from 7AM to 7PM EST at 1-833-685-0353 to assist with making a payment.

Paying Your Constellation Bill by Mail

Mail is a standard way to pay bills, though it takes more time than online or phone payments.

To pay your Constellation bill by mail, follow these steps:

1. Write your 10-digit Constellation account number on your check or money order.

2. Indicate your service address on the payment.

3. Make check or money order payable to Constellation.

4. Mail payment to the remittance address printed on your Constellation bill statement.

5. Mail at least 7-10 days before due date to ensure on-time payment.

Mailed payments do not require a transaction fee, but take 5-7 business days to process. Be sure to pay early to avoid late fees if mailing payment.

Paying Your Constellation Bill in Person

Constellation has authorized in-person payment locations where you can pay your bill with cash or card. This includes:

• Western Union – Make cash or debit card payments at participating locations

• CheckFreePay – Pay with cash, pinless debit, or credit/debit card at CheckFreePay walk-in payment sites

• Ace Cash Express – Bring your bill to make payments at Ace stores

To find authorized payment locations near you, visit the Constellation payment page and enter your zip code or call 1-866-237-7693.

In-person payments allow you to pay with multiple methods conveniently. There may be a small transaction fee.

Enrolling in Auto Bill Pay

You can automate your Constellation payments by enrolling in auto bill pay. This automatically pays your bill from your bank account each month.

To set up auto bill pay, follow these steps:

1. Log into My Constellation and access your account

2. Select “Go Paperless” under Quick Actions

3. Click “Enroll in Auto Bill Pay”

4. Enter bank account information

5. Agree to the terms and submit

Once enrolled, your bill amount will be automatically deducted from your bank account each month on the due date. You’ll receive email notifications when payments are processed.

Auto bill pay saves you time and ensures you never miss a payment. Keep bank account details updated to avoid issues.

Paying at Other Authorized Payment Locations

In addition to Western Union and CheckFreePay, Constellation allows payments at other retail locations. Bring your bill and acceptable payment method.

Other authorized payment locations include:

• Walmart – Pay at MoneyCenters or Customer Service

• Dollar General – Make cash or pinless debit payments

• Family Dollar – Pay with cash or debit at register

• CVS – Pay with cash, credit, or debit at pharmacy counter

• 7-Eleven – Make payments with cash or debit

Visit Constellation’s bill pay page and enter zip code to find locations near you. Fees may apply at retail locations.

Key Tips for Paying Your Constellation Bill

To avoid late fees and service interruptions, keep these tips in mind:

• Pay bill in full by due date each month

• Pay early by mail, allow 7-10 days for delivery

• Update payment method details if account info changes

• Contact Constellation if you anticipate difficulty paying

• Consider enrolling in autopay or paperless billing

• If late, pay ASAP to restore service faster

• Notify Constellation if moving or changing Constellation accounts

Staying on top of your Constellation account helps ensure reliable service. Consider going paperless and setting up autopay for maximum convenience.

What to Do if You Miss a Constellation Payment

If you happen to miss a Constellation payment, don’t panic. Here are some steps to take:

• Pay the past due amount immediately

• Contact Constellation at 1-877-959-6337 to discuss situation

• If eligible, request an extension or payment arrangement

• Prepare to pay reconnection fee if service was suspended

• Review future income and bills to avoid missing another payment

• Consider energy assistance programs if struggling with bills

• Sign up for budget billing to stabilize monthly costs

Communicating with Constellation is key if you unexpectedly miss paying a bill on time. They may be able to grant an extension or arrange a reasonable payment plan.

Avoiding Late Fees and Service Disruption

To avoid incurring late bill payment fees or having your power shut off by Constellation, be sure to:

• Pay your bill in full by the due date each month

• Know your exact due date and pay 3-5 days early when mailing

• Mark due dates on your calendar and set payment reminders

• Enroll in autopay so payments are never late

• Contact Constellation immediately if you anticipate an issue paying on time

• Learn about available financial assistance resources in your state

• Maintain good standing by paying consistently on time

Late fees are typically around 5% of your balance. Shutting off and restoring power involves additional fees. Stay in good standing by paying on time consistently.

Constellation Bill Payment Assistance Programs

If you are facing financial hardship and struggling to pay your Constellation utility bills, assistance programs may be available, including:

• Budget billing – Spread costs evenly over the year

• LIHEAP – Provides home heating and cooling assistance

• State funds – Grants to cover utility bills and arrearages

• Payment plans – Allows gradually repayment of past due balance

• Loan assistance – Obtain loans to cover utility expenses

• Savings programs – Reduce bills through energy efficiency upgrades

Check if you qualify for LIHEAP, state programs, local utility assistance funds, or Constellation’s payment plan options. These can help avoid service disruptions.

Key Takeaways on Paying Your Constellation Bill

Paying your Constellation energy bill on time is important. Key bill payment tips include:

• Pay online for quick processing

• Use autopay or paperless billing for convenience

• Know due dates and pay 3-5 days early via mail

• Contact Constellation if you will miss payment date

• Seek bill assistance if facing financial hardship

• Avoid late fees and maintain good standing

Understanding your bill, payment options, and assistance programs allows you to effectively manage your Constellation account