Artesian Water provides water services to homes and businesses in Delaware Maryland and Pennsylvania. As a customer you receive a monthly bill for your water usage that must be paid by the due date. Artesian offers flexible payment options to fit your needs. You can pay your water bill online, by phone, by mail or in person.
Benefits of Paying Your Artesian Bill Online
Paying online at Artesian’s website is the easiest and most convenient way to pay your water bill. Here are some key benefits:
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It’s fast – Online payments post instantly to your account, so you don’t have to worry about late fees.
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Pay anytime – Artesian’s online payment system is available 24/7. You’re not limited to office hours.
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AutoPay – Set up recurring payments to have your bill paid automatically each month. One less thing to remember!
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Paperless billing – Reduce clutter and go green by signing up for e-billing. Access statements online.
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Payment history – View past bills and payment dates all in one place to easily track your account.
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Multiple payment methods – Pay by credit card, debit card or electronic check
How to Pay Your Artesian Water Bill Online
Follow these simple steps to pay your water bill online:
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Go to Artesian’s website and click “Pay My Bill” in the top menu.
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If it’s your first time, click “Register” to create an online account. Provide your account number, email, name and address.
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Already registered? Click “Sign In” and enter your username and password.
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Select whether you want to make a one-time payment or set up recurring autopay.
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Enter the payment amount. You can pay the total balance or a partial payment.
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Enter your credit card or bank account information and click “Continue” to process the payment.
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Review the confirmation page and you’re done! Your payment is instantly applied to your account.
Paying by Phone
To pay by phone, call Convenience Pay at 1-833-303-3773. Provide your Artesian account number or phone number on the account along with your credit card or bank account information. A convenience fee applies to phone payments.
Paying by Mail
If you prefer to pay by check, simply mail your payment to:
Artesian Water
PO Box 15069
Wilmington, DE 19886-5069
Be sure to include your payment stub. Allow 7-10 days for mail delivery time. Payments must be received by the due date to avoid late fees.
Paying In Person
You can pay your water bill in person at Artesian’s office located at:
664 Churchmans Road
Newark, DE 19702
The office is open Monday-Friday from 8am-4:30pm. Artesian accepts cash, checks and money orders. You can also use the after hours drop box to the left of the front doors.
Understand Your Water Bill
Before paying your Artesian water bill, be sure to review your monthly statement to understand the charges. Your bill includes:
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Water usage – Charges based on the amount of water used in gallons
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Service charge – A fixed monthly fee
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Taxes and other fees – Depends on your location
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Past due balance – Any unpaid amount rolled over from your previous bill
Check your statement for usage spikes or errors. Contact customer service if you have any bill questions.
Avoid Late Fees
Water bills are due by the 10th of each month. A 10% late fee is added to past due accounts. Avoid late fees by paying your bill on time. Online and phone payments process instantly, so you can pay up until midnight on the 10th even if it falls on a weekend or holiday.
AutoPay
Forget late payments for good by enrolling in AutoPay when paying online. Your bill will be paid automatically each month on the due date using your preferred payment method. You’ll receive an email confirmation when each payment is made.
Payment Assistance Programs
If you are having trouble paying your water bill, Artesian partners with Delaware 211 and the Maryland Office of Home Energy Programs to offer payment assistance based on income eligibility. Visit their websites or contact Artesian for details on applying.
Paying your Artesian water bill is quick and easy through the online payment system available 24/7. Go paperless and auto-pay to simplify bill payment!
Pay your Peel water bill online; anywhere, anytime
FAQ
How often do you pay a water bill in Delaware?
Electric and Water are billed monthly. On the first of each month, bills are due. Bills are mailed on the 20th or the next business day.
How to read an artesian water meter?
Reading your meter: Read it from left to right, like an odometer on a car, except for the last number on the right, which shows tens of gallons and is written by hand on a small dial. The red compass that looks like a star on the bottom right of the meter’s register is the leak detector.
Where can I pay my water bill in Tucson?
Pay Your Water BillPlanning and Development Services CenterPatrick K. DowntownMidtownEastside201 N Stone Ave1100 S Alvernon Way7820 E Broadway Blvd8:30am to 4:30pm8:30am to 4:30pm8:30am to 4:30pm 8:30am to 4:30pmcashier onlydropbox
What if I can’t pay my artesian water bill?
Artesian works with Delaware 211 and the Maryland Office of Home Energy Programs to help people who are having trouble paying their bills. Learn more about these programs on their website. Your Artesian Water bill is due 20 days after the bill date. You can find your due date printed on your bill.
How do I set up payment with artesian water?
You can create a new account on the Artesian Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account?.
Does artesian provide water quality reports?
We are proud to share our Annual Water Quality Reports with you so you can see how consistently high-quality and reliable the water is at Artesian. Artesian provides these reports each spring in a mailing to our customers.
