How to Pay Your Northeast Alabama Water Bill Online: A Simple Step-by-Step Guide

Paying your water bill online is a convenient way to ensure your payment is made on time each month. Northeast Alabama Water has partnered with Nexbillpay and Payub to offer online bill pay options for customers. In this comprehensive guide, we’ll walk through the simple steps to pay your Northeast Alabama Water bill online using either Nexbillpay or Payub.

Overview of Northeast Alabama Water

Northeast Alabama Water provides water services to residents across multiple counties in Northeast Alabama They offer online bill pay through two platforms – Nexbillpay and Payub.

Some key facts about Northeast Alabama Water

• Provides water services to customers across several counties including DeKalb, Jackson, Madison, Marshall, Etowah, and Cherokee.

• Offers online bill pay through Nexbillpay and Payub platforms.

• Customers can also pay bills by phone, mail, or in person.

• Online payments can be made by credit card, debit card, or e-check.

• Customer service can be reached at 256-845-6186 for account inquiries.

Step 1: Gather Account Information

Before you can pay your Northeast Alabama Water bill online, you’ll need to have your account number handy. This can be found printed on your monthly paper bill. If you don’t have your paper bill, you can call Northeast Alabama Water at 256-845-6186 to request your account number.

You’ll also need to have your PIN code, if you’ve previously registered for online bill pay. If you don’t have your PIN, you can reset it when you log in.

So before you start, make sure you have:

• Your Northeast Alabama Water account number
• Your online bill pay PIN (if you have one)

This account information allows the online platforms to pull up your specific account and ensure your payment is applied correctly.

Step 2: Choose Platform – Nexbillpay vs Payub

Northeast Alabama Water offers online bill pay through two different platforms – Nexbillpay and Payub. You can choose to use either platform to make a payment.

Here’s an overview of each platform:

Nexbillpay

• Website: https://sso.nexbillpay.net/northeastwater/BillPay/SignIn

• Can pay by credit card, debit card, or e-check

• Offers autopay options

• Can view billing history and make one-time payments

• Available 24/7

• Customer service at 1-800-639-2435

Payub

• Website: https://nealwater.payub.com/Login

• Can pay by credit card, debit card, or e-check

• Setup autopay or make one-time payments

• View billing history and account details

• Available 24/7

• Forgot password help at 1-800-639-2435

Both platforms offer the key features needed to pay your bill online conveniently. Choose the platform you prefer or the one whose website you find easier to navigate.

Step 3: Create an Account

If it’s your first time using either Nexbillpay or Payub to pay your Northeast Alabama Water bill online, you’ll need to create an account.

For Nexbillpay:

• Go to https://sso.nexbillpay.net/northeastwater/BillPay/SignIn
• Click “Sign up now!” under the login fields.
• Enter your account number, email address, and create a password.
• Agree to the terms and conditions.
• Click “Create Account”.

For Payub:

• Go to https://nealwater.payub.com/Login
• Click “Register” in the top right.
• Enter your Northeast Alabama Water account number, email, and create a password.
• Check the box to agree to the terms and click “Register”.

Once your account is created, you’ll use your email and password to log in each time.

Step 4: Log In

To pay your Northeast Alabama Water bill online, the next step is to log into your Nexbillpay or Payub account.

To log into Nexbillpay:

• Go to https://sso.nexbillpay.net/northeastwater/BillPay/SignIn
• Enter your email address in the username field
• Enter your password
• Click “Login”.

To log into Payub:

• Go to https://nealwater.payub.com/Login
• Enter your email address
• Enter your password
• Click “Login”

If you forget your password, you can reset it using the “Forgot Password” option on either site.

Step 5: Make a Payment

Once logged into your Nexbillpay or Payub account, you’re ready to pay your Northeast Alabama Water bill. The process is quick and easy.

On Nexbillpay:

• Your account balance will be shown on the overview page once logged in.
• Click “Pay Bill”
• Enter the payment amount (likely your total account balance)
• Select payment method – credit card, debit card, or e-check.
• Enter your payment information.
• Click “Continue” then “Submit Payment” to complete.

On Payub:

• Click “Quick Pay” on the top menu bar.
• Enter your total account balance as the payment amount.
• Select your payment method.
• Enter your payment information.
• Click “Continue” then “Submit” to complete payment.

That’s it! The payment will be processed and posted to your Northeast Alabama Water account within 1-2 business days.

Step 6: Setup Autopay (Optional)

Making one-time payments through Nexbillpay or Payub is easy. You can save even more time by setting up autopay. This automatically pays your Northeast Alabama Water bill each month on the due date.

To setup autopay on Nexbillpay:

• In the black menu bar, click on “My Profile”
• Click on “AutoPay Accounts”
• Click “Enroll in AutoPay”
• Select payment method
• Click “Submit”

To setup autopay on Payub:

• Click on “My Profile” in the menu bar
• Click on “Auto Pay Program”
• Click “Add New Auto Pay Account”
• Enter your Northeast Alabama Water account number
• Select a payment method
• Choose what day of the month to pay
• Click “Continue” then “Confirm” to setup

Autopay ensures you never miss a payment or deal with late fees again!

Contact Northeast Alabama Water Customer Service

If you have any account-related questions when paying your Northeast Alabama Water bill online, customer service can assist.

• For Nexbillpay help, call 1-800-639-2435

• For Payub questions, call 1-800-639-2435

• For general account help, call Northeast Alabama Water at 256-845-6186

The customer service team can help with resetting passwords, payment posting questions, account balances, and any other billing needs.

Paying your Northeast Alabama Water bill online using Nexbillpay or Payub is quick, easy, and convenient. Just follow the step-by-step process:

1. Gather your account number and PIN
2. Choose Nexbillpay or Payub
3. Create an account
4. Log in
5. Make a payment
6. Consider autopay setup

Online bill pay saves time and ensures your payments are never late. Use this guide to start paying your Northeast Alabama Water bill online today!