Muscatine Power and Water (MPW) provides electricity water, internet TV, and phone services to the residents and businesses of Muscatine, Iowa. As a customer, you’ll receive monthly bills for any MPW services you use. Paying your bill on time is important to avoid late fees or service interruptions. In this comprehensive guide, I’ll explain all the ways to pay your MPW utility bill.
Online Payment Through SmartHub
The easiest way to pay your MPW bill is through their online SmartHub portal. You can set up an account on SmartHub to access and pay bills 24/7.
To pay online with SmartHub:
- Go to mpw.smarthub.coop and log into your account
- Select “Pay Now” for the bill you want to pay
- Choose a payment amount – you can pay the full balance, minimum due, or a custom amount
- Enter your payment info and submit
SmartHub accepts Visa, Mastercard, Discover, American Express, and debit cards. You can also store checking/savings account info to pay directly from your bank.
Paying through SmartHub is fast, convenient, and secure. You’ll receive an email confirmation with your payment details.
Pay by Phone
You can also pay your MPW bill conveniently over the phone by calling:
563-262-3423
This automated payment line is available 24/7. Just have your account number and payment info ready.
The phone payment system accepts credit/debit cards and checking/savings accounts. You can pay your full balance or a specific amount.
After paying by phone, you’ll receive a confirmation number for your records.
Pay by Mail
To pay your MPW bill by mail, follow these steps:
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Write your account number clearly on your check or money order
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Make it payable to Muscatine Power and Water
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Write out the payment amount in words on the memo line
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Mail to:
Muscatine Power and Water
P.O. Box 805
Muscatine, IA 52761
Mail your payment at least 5 business days before the due date to ensure on-time delivery. Expect processing delays around holidays.
Pay in Person
You can pay your MPW bill in person at their office:
Muscatine Power and Water
3205 Cedar St
Muscatine, IA 52761
Office hours are:
- Monday-Friday: 8am-4pm
The office accepts cash, checks, money orders, and debit/credit cards. You’ll receive a receipt as proof of payment.
Paying in person lets you talk to MPW staff if you have any bill questions. But expect potential wait times during high traffic periods.
Automatic Payments
For hassle-free bill payment, enroll in MPW’s automatic payment program. This authorizes MPW to debit your bank account each month for the balance due.
To enroll:
- Log into SmartHub and click on “Auto Pay”
- Select your bank account and confirm your authorization
- On your bill date each month, the balance will debit automatically
You can cancel or change your auto-pay settings any time through SmartHub. Just give enough notice before your next due date.
Auto-pay is secure, convenient, and ensures you never miss a payment.
Account Balance Requirements
When paying your MPW bill, be aware of any account balance requirements:
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Minimum Due: The minimum payment due each month is stated on your bill. Pay at least this amount before the due date to avoid late fees.
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Full Balance: Paying your entire new charges each month avoids interest charges on unpaid balances.
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Past Due Amounts: If your account is in arrears, pay the full past due amount immediately to restore good standing.
Review your monthly bill carefully to understand your balance requirements and avoid penalties.
Payment Extensions and Assistance
If you’re struggling to pay your MPW bill on time, call them immediately at 563-262-3423. They have trained staff who can help in these situations:
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Payment extensions – Get a due date pushed back if you need more time.
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Payment plans – Set up a monthly payment plan for large past due balances.
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Energy assistance – Apply for state and federal utility financial assistance programs.
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Budget billing – Pay a fixed amount each month to even out seasonal spikes.
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Low-income discounts – Qualify for a 20% bill discount based on income guidelines.
MPW wants to keep your utilities on and work with you on solutions. Don’t let a bill go unpaid – call them right away if you anticipate struggles.
Late Fees and Disconnection Policies
If your MPW bill goes unpaid, you may face penalties:
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A late fee is charged if payment is received after the due date. The fee amount depends on your service type.
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Accounts 30+ days past due may be disconnected, after written notice is provided.
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A reconnection fee applies if service is interrupted – $30 for water, $50 for electric.
Avoid fees and outages by paying on time every month. But if an issue arises, contact MPW immediately for assistance.
Manage Your Account Through SmartHub
The SmartHub online portal offers utility customers full account management. Through SmartHub you can:
- Pay your bill immediately
- View monthly usage and charges
- Monitor daily consumption
- Set up automatic payments
- Report service issues
- And more!
Having an online account makes managing your MPW services much easier. Sign up at mpw.smarthub.coop.
Budgeting and Saving on Your Utility Bills
To control costs on your MPW bills:
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Track your monthly usage and charges to identify trends. See where you can reduce.
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Adjust thermostats a few degrees to use less heating/cooling energy.
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Install LED bulbs, power strips, and other efficiency upgrades to lower electric bills.
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Fix leaky faucets and pipes to avoid wasting water and driving up bills.
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Take advantage of rebates on appliances, smart thermostats, insulation and more.
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Consider rooftop solar to generate your own power and offset usage.
With some adjustments, you can painlessly keep your utility bills in check.
Have Your MPW Account Number Handy
Whenever you contact MPW by phone, online, or in person, have these details on hand:
- Your MPW account number – Used to access your account
- Service address – Needed to look up your account
- Phone contact information – So MPW can reach you if needed
Keeping this info readily available speeds up any question resolution or transaction.
Sign Up for Email and Text Alerts
MPW offers both email and text alerts to customers, providing notifications for:
- Monthly e-bills generated
- Payment confirmations
- Past due notices
- Outage updates
- Boil water advisories
- And more
These free alerts keep you informed about your MPW services. Sign up through your SmartHub account to enable alerts.
Understand Your Electric and Water Usage
As an MPW customer, monitoring your electric and water consumption helps detect issues and control costs.
For electric, track kilowatt-hour usage each month to identify high-use appliances and spot unusual spikes. High usage drives up your power bills.
For water, track gallons used monthly to prevent leaks and avoid surprise spikes. Look for changes in usage that could signal plumbing problems.
Understanding your usage patterns allows you to address problems promptly and manage your MPW bills wisely.
Summing Up Bill Payment Options
Muscatine Power and Water offers their customers many convenient ways to pay monthly bills, including:
- Online payments through SmartHub
- Phone payments via automated line
- Mail-in payments with check/money order
- In-person payments at MPW office
- Auto-pay setup for automatic debits
Plus, they provide billing support and account management through the SmartHub portal.
Review your usage regularly, pay each bill on time, and contact MPW immediately if you need assistance. This ensures reliable service with minimum headaches.
Understanding Your Bill
FAQ
How do I submit a meter reading to Muscatine Power and Water?
What is the HelpDesk for Machlink?
Who is Muscatine Power & water?
MPW has been around for more than a hundred years and provides internet, TV, phone, water, and electricity to the Muscatine and Fruitland areas. Muscatine Power and Water is now a non-profit that serves Muscatine and the surrounding areas with water, electricity, and phone service.
How do I contact Muscatine Power & water?
Address all written correspondence to Muscatine Power and Water, 3205 Cedar Street, Muscatine, Iowa, 52761. The word “applicant” refers to a person, partnership, association, firm, public or private corporation, government agency, or other legal entity that wants to use the Utility’s services as described in these Service Rules. Means American Water Works Association.
What are Muscatine Power & water’s service rules?
1. STATEMENT OF OPERATION: Muscatine Power and Water (MPW) will only provide utility services that follow these Service Rules and any other policies and procedures that apply to the Utility. These rules are meant to make sure that all customers are treated fairly, that facilities are installed safely, and that infrastructure lasts a long time.
How do I make a one time payment in Muscatine?
You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment. Most new homes in Muscatine will already have running water, but you’ll need to set up water service with Muscatine Power and Water.
How do I Stop my Water service in Muscatine?
Click here to fill out a Start Service Form. Muscatine Power and Water will need to know when you move out of a home so they can stop your water service. This way, you won’t keep getting billed. Simply fill out the following online form.
Who is responsible for water supply in Muscatine?
MPW supplies customers with water from water mains through meters owned by the Utility or as otherwise noted. In line with these Service Rules, the owner of the property installs, owns, and takes care of the water service line from the main to the meter. Additional plumbing regulations of the City of Muscatine not addressed by these rules may apply.
