If you need help with a service and can’t find the answer in the FAQs, please call 855-DHS-UES1 (855-347-8371) from 8 a.m. to 10 p.m. Eastern Time, Monday through Friday.
For some TSA programs, you can enter your biographical information online to start the enrollment/application process before going to an enrollment center to finish it. This is commonly referred to as pre-enrollment. You do not have to pre-enroll in order to complete the application process, but TSA suggests that you do so in order to make it easier:
You can add to or change the information you put in during pre-enrollment during the in-person enrollment process. This is where you will check your application to make sure it is correct and complete and give your fingerprints.
An average in-person enrollment will take approximately 9-12 minutes. This does not include the time you might have to wait at the enrollment site before you are helped or the time it takes to get to the enrollment center. You might be able to finish the application faster if you have already filled out your biographical information online and then show up in person. If you want to visit the enrollment site, you should plan for a possible wait time. You can also make an appointment by calling the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM to 10 PM (Eastern).
TSA has ways to help people who are partially or fully amputee or who might not be able to give ten-finger fingerprints when they are asked to do so in person. The way the TSA collects fingerprints is in line with the FBI’s rules for criminal history records checks. These rules include standards and instructions for people who can’t give ten fingerprints because of an amputation or another reason.
The TSA and people who sign up for TSA programs care a lot about your privacy and the safety of your personal information. To protect your privacy, your data is encrypted, stored, and sent safely using methods that keep it from being accessed or used by people who aren’t supposed to.
IDEMIA is the company that TSA hired to handle universal enrollment services. They are in charge of the online pre-enrollment application and the enrollment centers where biographic and biometric information is collected for programs like TSA’s PreCheck® Application Program, the Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC®) program. Many enrollment centers may be listed as “IdentoGO by IDEMIA” enrollment centers. These IdentoGO centers are part of IDEMIA and are authorized as TSA’s Universal Enrollment Services providers.
The information gathered by the TSA’s contractor is given to the TSA and is only used for the TSA’s security threat assessment to see who is eligible for and can use the TSA application and enrollment programs.
In line with the Privacy Act, 5 U.S.C., TSA can share information with groups other than the Department of Homeland Security (DHS). S. C. 552a. Principal disclosures include disclosure to:
For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. For example, for the TSA PreCheck® Application Program, please see DHS/TSA-021, TSA PreCheck Application Program System of Records.
This website lets you make an appointment, or you can call the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371), Monday through Friday, 8 AM to 10 PM (Eastern). There may be a pre-enrollment process for the program you want to apply to, and you may make an appointment online during that time.
The TSA Enrollment by IDEMIA website or the TSA Enrollment by IDEMIA Call Center can be used to check the status of your application. The call center is open Monday through Friday from 8 AM to 10 PM (Eastern). Please keep in mind that you will need to enter the same phone number or email address you used when you signed up when you check your status online.
You can call the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371) from 8 AM to 10 PM (Eastern) Monday through Friday. Alternatively, you can Contact Us via the TSA Enrollment by IDEMIA website.
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.
You must bring a court-ordered name change document along with your photo ID and citizenship proof document if you have legally changed your name and want to enroll with your new name. For example, if you present a U. S. A birth certificate with your maiden name and a driver’s license with your married name. You must also show proof of your marriage, which connects the names on the birth certificate and the driver’s license. You must provide a valid photo ID that matches your full legal name.
Please contact the Vital Records department in the state you were born. Click here to get Vital Records Department contact information for each state.
Contact the TSA Enrollment by IDEMIA Call Center to begin the process at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM Eastern Time. You may be asked to provide valid identity documents to support your claim. Please note that for TWIC® applicants, a non-refundable card replacement fee of $60. 00 is required for name change requests. For a list of required documents, please visit:
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view.
Contact the TSA Enrollment by IDEMIA Call Center to begin the process at 855-DHS-UES1 (855-347-8371). They are available Monday – Friday, 8AM – 10PM Eastern Time.
When you sign up, you can choose the gender you want, even if it doesn’t match the paperwork you give them. Medical certification is not required. “Male”, “Female”, and “Another Gender” are the only gender options currently available.
Interviewing at MorphoTrust USA? You’ve come to the right place. In this comprehensive article, we dive into the top 20 most common interview questions asked at MorphoTrust USA and provide sample responses to help you craft winning answers.
As a leader in identity services and biometric technology, MorphoTrust USA values candidates who demonstrate technical expertise, problem-solving abilities, communication skills, and a passion for innovation. Preparing thoughtful responses to the following key questions will get you ready to shine in your MorphoTrust USA interview
1. Why do you want to work at MorphoTrust USA?
This opening question allows you to share your enthusiasm for the company and the role, Highlight what excites you about MorphoTrust USA’s mission and innovations in the identity space For example
“I’m drawn to MorphoTrust USA for the opportunity to work at the cutting-edge of biometric identification technology and cybersecurity With the rising importance of digital identity management, I’m eager to apply my skills in a company that’s driving innovation and helping secure the future of personal authentication”
2. What experience do you have with identity management, biometrics, or related technology?
Since MorphoTrust USA operates in highly technical domains, expect technical questions customized to your background. Discuss relevant work experiences, projects, and skills that make you a strong fit.
For example:
“In my previous role at XYZ company, I designed biometric facial recognition algorithms that were integrated into access control systems used by major airports and government facilities. This directly exposed me to the intricacies and security vulnerabilities of biometric authentication, knowledge I’m excited to leverage at MorphoTrust USA as you expand services in this space.”
3. How do you stay up-to-date on developments in cybersecurity and identity technology?
Demonstrate passion and initiative for continuous learning in your field. Share the resources and strategies you rely on to stay current.
“I make it a priority to dedicate time each week to learning about new advancements in cybersecurity and identity tech. I subscribe to industry publications, attend virtual conferences and seminars, and actively participate in online communities of security professionals to exchange knowledge. This helps me stay on top of new techniques hackers are using, trends in breach prevention, and innovations on the horizon.”
4. How would you handle a customer complaint regarding one of our services or products?
This behavioral question tests your customer service skills. Keep your response positive, explaining how you would listen, empathize, research the issue, and collaborate to find a satisfactory resolution.
“I would start by listening closely without being defensive, validating their concerns and demonstrating empathy. After documenting the details, I would research the issue and potential solutions, partnering with relevant internal teams for insights. With a grasp of the available options, I would present the customer with a resolution plan, gaining their feedback to ensure it addresses their needs. I would then follow through on the plan while proactively updating the customer throughout the process. The goal is not only to fix the immediate issue but to rebuild trust and reinforce their confidence in MorphoTrust USA.”
5. Tell me about a time you successfully led a team or project. What challenges did you face?
Leadership ability is valued at MorphoTrust USA, so expect questions probing your people management and teamwork skills. Use real examples to prove you can rally a team to success.
“As the lead engineer on a new product launch, I faced the challenge of coordinating cross-functional teams with different priorities to meet our tight timeline. To foster collaboration, I scheduled regular sync-ups to discuss blockers and risks. When tensions arose with the design team regarding feature scope, I facilitated a workshop where both teams presented their perspectives openly, enabling us to align on a plan. This understanding drove greater cohesion. Through consistent communication, leveraging people’s strengths, and reinforcing shared goals, we successfully launched within budget and on schedule.”
6. How do you prioritize tasks when faced with multiple projects and competing deadlines?
Organization and time management abilities will enable you to thrive in MorphoTrust USA’s fast-paced environment. Discuss your systems for prioritizing efficiently.
“Facing competing priorities starts with list-making to capture all projects and deadlines in one place. I then utilize the Eisenhower Matrix to map tasks based on urgency and importance, focusing energy on high-impact items first. To optimize efficiency, I block time on my calendar for deep work on priority projects. For the rest, I use Asana to schedule and track progress. I also frequently reassess priorities as new tasks emerge, adjusting my schedule accordingly. This system has been effective in balancing my time across various projects to meet critical deadlines.”
7. What strategies would you use to test a new biometric technology solution before launch?
Quality assurance is a priority at MorphoTrust USA, so highlight your skills in anticipating risks, developing rigorous test plans, and commitment to security.
“To test a new biometric solution, I would start by conducting threat modeling to actively look for potential flaws or failure points in the design. I would develop extensive test cases simulating real-world scenarios and edge cases based on this analysis. My test plan would assess factors like accuracy rates, false rejection rates, and processing speed under various conditions. I would work closely with UX designers to enable user acceptance testing at scale, gathering qualitative feedback. An incremental rollout to a small group would enable monitoring for issues before a full launch. Throughout this process, security would remain paramount with tests for vulnerabilities like encryption weaknesses or hacking attempts to validate robust protection.”
8. Describe a time when you successfully persuaded a team member to see things from your perspective. How did you approach this?
MorphoTrust USA looks for communication and influence skills to align diverse stakeholders. Reflect on a time you negotiated an agreement successfully.
“When developing a new feature, I felt strongly that a mobile-first design approach was critical, but a colleague preferred to focus on the desktop experience first. To find common ground, I outlined my perspective on the growing preference for mobile access among our target users. Rather than force my view, I suggested we involve the UX team to gather data on current user behavior. This objective data demonstrated the validity of my perspective, and my team member was open to adjusting our approach based on evidence versus opinion. This experience showed me that taking an open, collaborative problem-solving approach is key to building consensus.”
9. Tell me about a time you made a mistake at work. How did you handle it?
Honesty and accountability are valued at MorphoTrust USA. Choose an example that shows maturity in the face of mistakes.
“Early in my career, I was tasked with modifying a core pricing algorithm in our e-commerce platform. While the changes overall worked as expected, I missed one edge case scenario that led to inaccurate discounts on some product bundles. When the customer experience team flagged errors, I immediately took responsibility. I diagnosed the root cause through targeted debugging, then implemented a fix and additional test coverage. I also proactively contacted impacted customers with an explanation and apology. Reflecting on the experience, I realized the importance of thoroughly unit testing changes and running them by other engineers to catch oversights. I now incorporate these practices into my process.”
10. Why should we hire you over other candidates?
This is your chance to recap your top strengths and achievements that make you the right fit.
“What sets me apart is my rare blend of technical expertise in biometrics coupled with over five years of experience successfully delivering complex identity management products working closely with large government agencies. These skills enable me to hit the ground running on cutting-edge projects aimed at pushing the boundaries of authentication technology and security. My track record of taking ownership to launch innovative products from concept to production while exceeding quality standards speaks to the value I can bring to MorphoTrust USA’s mission.”
11. Where
Transportation Worker Identification Credential (TWIC®) Renewal
Applicants must be a U. S. Anyone who is a citizen, lawful permanent resident, naturalized citizen, nonimmigrant alien, asylee, or refugee and is in the legal right to do so can renew online. Applicants may be ineligible to renew online due to:
- The expiration date of enrollment is more than a year before or after the attempt to renew.
- Incomplete or false application information.
- Change in immigration status.
- Disqualifying criminal offenses and other factors.
- Legal name change that has not been reported to TSA. How to change your name with TSA can be found in “May I renew my TWIC® if my name has changed?”
The date your TWIC® card expires is written on the right side, below the photo and to the right of the embedded chip, under the words “Expires.” ” The expiration date format is Year/Month/Day (YYYY/MMM/DD).
Yes. If TWIC® holders have a valid email and/or phone number on record, TSA will send a renewal notification. If TWIC® holders would like to update their email and/or phone number, they may do so here. Please keep in mind that when you enter your information online, you will need to use the same phone number or email address that you used when you first registered.
You can renew your TWIC® card up to one year before it expires, which is written on the card. But the Security Threat Assessment (STA) is only good for 5 years, so the “renewed” TWIC® will also only be good for 5 years from the date it was renewed. Renewing will NOT add 5 years to the current expiration date.
Yes, but you need to change your name before renewing your TWIC®. To do this, call customer service at 855-347-8371 between 8 a.m. and 5 p.m. m. – 10 p. m. Eastern, Mon. – Fri. Name changes may take up to 45 days to complete and processing time varies by individual.
Or, save time by clicking here to renew in-person at an enrollment location near you. Please note that in-person renewals are priced at $125. 25 while online renewals are priced at $117. 25.
Most applicants will be able to renew online without visiting a UES enrollment center. Please visit here to begin your renewal. After filling out the online renewal form, some applicants may be told to renew in person at an enrollment center.
Most TWIC® customers will be able to renew online without visiting a UES enrollment center. Some TWIC® holders may be told to renew in person at an enrollment center after filling out the online form. Reasons that you would be required to renew in person include, but are not limited to:
- You are unable to pay with a credit card.
- Your name has changed, and you didn’t tell TSA about it before you renewed. How to change your name with TSA can be found in “May I renew my TWIC® if my name has changed?”
- You renewed online during your previous TWIC® enrollment. (Applicants must give TSA a new photo in person every 10 years for identification purposes.) ).
- You are not a U. S. citizen, U. S. national, or lawful permanent resident.
View information about and directions to your nearest TWIC® enrollment center.
The TSA hopes to get back to you within 60 days of getting the information you gave them when you signed up. This could take longer if your fingerprints were not captured properly during enrollment or if you have things that could make you ineligible, like a history of problems with the police. You can check your status online at any time.
TSA cannot process reduced rate renewals online, at this time. The HME or FAST card must be checked in person by TSA agents who use a state-issued Commercial Driver’s License (CDL) to prove its validity. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment.
People who apply for a TWIC® card and choose to receive it by mail will be notified by phone or email that the card has been sent. Applicants have 60 days from the time they were told the card had been mailed to call the TSA Enrollment by IDEMIA Call Center at (855) 347-8371 to say they have not received the card. Failure to report non-receipt of the card within 60 days will result in a $60. 00 fee to replace the lost card.
Bring your TWIC® to an enrollment center to have the PIN reset at no cost. Appointments are encouraged to save you time but are not required. Most TSA Enrollment by IDEMIA enrollment centers will accept walk-ins for TWIC® applicants. Click here to find the closest enrollment center.
People who have an active TWIC® card can also get TSA PreCheck® Expedited Screening if they meet the program’s requirements.
The Credential Identification Number (CIN) is the eight-digit number printed under the bottom left corner of the barcode on the back of the TWIC® card. When making an airline reservation, enter this information in the Known Traveler Number (KTN) field: The CIN is also printed on the front of the TWIC card for people who have the most recent version of the card.
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
When you get your new TWIC® card, you need to send the old one back to the address on the back of the old card or to a UES enrollment center promptly. If not expired, your previous TWIC® card will be canceled after you receive your renewal TWIC®. Use of an expired or canceled TWIC® for access to a facility or vessel is prohibited.
Holders of a TWIC® card are strongly encouraged to renew it online up to 12 months before it expires so that it stays valid. However, TWIC® holders are eligible to renew online up to 12 months after their TWIC® expires. It will be like starting over for this person after a year; they will have to go through the normal in-person process and pay the fees.
As part of the in-person enrollment process for TWIC®, HME, and the TSA PreCheck® application program, fingerprints are taken. View information about your nearest enrollment center.
It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Customers are encouraged to make an appointment at one of the other enrollment centers in the area if their first choice enrollment center doesn’t have any openings right away. TWIC® and HME walk-in applicants will be prioritized due to employment requirements.
This website lets you make an appointment, or you can call the TSA Enrollment by IDEMIA Call Center at 855-DHS-UES1 (855-347-8371), Monday through Friday, 8 AM to 10 PM (Eastern).
If your program lets you sign up ahead of time, you can get your fingerprints taken the same day, usually within an hour or less of finishing the online form. When you come, please remember to bring a way to pay and any immigration or identity documents that the program you are applying for requires.
No. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment.
Fingerprints are taken by an electronic scanner. Prints from all fingers will be taken.
When you sign up in person, a trusted agent at the enrollment center will take the best possible fingerprints for you to send with your application. If the FBI can’t process your fingerprints because of poor quality, it may take longer to make a final decision about your eligibility because it will have to be done by hand, and you may be asked to come back for reprinting.
In the same way, TSA follows FBI rules to help people who are partially or fully amputee or who may not be able to give fingerprints. The way the TSA collects fingerprints is in line with the FBI’s rules for criminal history records checks. These rules include standards and instructions for people who can’t give ten fingerprints because of an amputation or another reason. If this is the case, your final eligibility decision may take longer to make because it will be done by hand.
TSA PreCheck® Application Program Enrollment
TSA PreCheck® allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints.
Individuals may become eligible for TSA PreCheck® as members of existing Trusted Traveler programs, including the TSA PreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Security’s interactive Trusted Traveler tool to compare the various programs.
An applicant must be a U. S. citizen, U. S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. If someone wants to apply but has a record of any of the crimes listed in the requirements, they can choose not to because the application fee is nonrefundable.
If you already have a Known Traveler Number (KTN) from Global Entry, NEXUS, SENTRI, or another TSA program, you don’t need to apply for another DHS Trusted Traveler program like TSA PreCheck®.
To apply for TSA PreCheck®, people who are interested must go to an enrollment center and provide the necessary biographical information and proof of identity or citizenship. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Before going to an enrollment center, applicants can pre-enroll online to give basic biographical information and make an appointment. It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Customers are encouraged to make an appointment at one of the other enrollment centers in the area if their first choice enrollment center doesn’t have any openings right away.
View a list of required identity and proof of citizenship/immigration eligibility documents.
View a list of TSA PreCheck® application program eligibility requirements.
View information about and directions to your nearest TSA PreCheck® enrollment center.
View a list of required identity/immigration documentation.
Once approved, you are eligible for TSA PreCheck® for 5 years.
Children of all ages are eligible to enroll in TSA PreCheck. When traveling with a parent or guardian who is a TSA PreCheck member, the child may automatically get TSA PreCheck benefits without having to sign up:
- Kids under 12 can go through the TSA PreCheck lanes with a parent or guardian who has signed up, even if their boarding pass doesn’t say “TSA PreCheck.”
- Children ages 13 to 17 can travel in the TSA PreCheck line with an enrolled parent or guardian as long as they have the same reservation and their boarding pass shows that they are a TSA PreCheck child.
- Kids under 17 who are traveling alone or without a parent or guardian who is eligible for TSA PreCheck should apply for their own benefits.
- A parent or guardian must fill out the online application for a child under 13 years old if that child wants to join TSA PreCheck ahead of time or renew an existing membership.
Please note, gate passes are excluded from TSA PreCheck benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck.
As part of the TSA’s overall risk-based security approach, passengers 75 and older go through different screening procedures in the standard screening lane. Individuals in this group can still choose to sign up for TSA PreCheck® to get all of its benefits, including faster screening.
TSA will collect biographic and biometric information, such as:
- Full legal name and any aliases
- Date of birth and gender
- City, state, and country of birth
- Residential and mailing addresses
- Primary Contact information (telephone and/or email)
- Height, weight, eye color, and hair color
- Social Security Number (optional)
- Fingerprints
- Photo
- Citizenship and/or immigration status information and documentation
- Valid government photo identification.
** TSA requires contact information to manage the eligibility review process and to facilitate customer service.
TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology.
Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. In all cases, no item or attire may cover or otherwise obscure any part of the face.
Eyeglasses worn on a daily basis may be worn for the photo. However, there must be no reflections from the eyeglasses that obscure the eyes. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. A medical certificate may be required.
Yes. It is very important that the name you use when you enroll exactly matches the name on your valid photo ID, proof of citizenship, and the name you use when you book your airline tickets.
If the names on your ID and enrollment don’t match, you must show a valid photo ID with your legal name on it along with “name linking” proof, like a marriage certificate, divorce decree, or an original or certified copy of a document that changes your name.
So, someone might have a US birth certificate with their maiden name on it (proof of citizenship) and a driver’s license with their married name on it (proof of identity/valid photo ID). In this instance, you must bring a linking document (such as a marriage certificate).
Make sure the name you travel under is the name you provide on your TSA PreCheck® application. You must use the same name on both the application and your travel documents. This includes showing proof of citizenship or immigration eligibility and a valid photo ID when you go to the enrollment center in person.
If you have documents with more than one legal name, please show proof of who you are and your citizenship or immigration status along with the name you want to travel under. If you have two documents, one with the first name “John” and the other with the first name “Jonathan,” you should show the one that has your current legal name on it when you make travel reservations. Make sure to bring extra copies of this document in case they ask for them.
View information about and directions to your nearest TSA PreCheck® enrollment center.
Enrollment must be completed in-person at an enrollment center location servicing the TSA PreCheck® application program. It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Customers are encouraged to make an appointment at one of the other enrollment centers in the area if their first choice enrollment center doesn’t have any openings right away.
You may expedite the application process by completing an optional online TSA PreCheck® pre-enrollment.
It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Customers are encouraged to make an appointment at one of the other enrollment centers in the area if their first choice enrollment center doesn’t have any openings right away.
There are three ways to schedule an appointment:
- Complete the optional pre-enrollment process.
- Schedule an appointment online without completing the pre-enrollment process.
- To sign up for TSA PreCheck, call 855 DHS-UES1 (855-347-8371) Monday through Friday, 8 AM to 10 PM Eastern Time.
The TSA PreCheck® Application Program requires a nonrefundable enrollment fee of $78. 00. This fee keeps your eligibility in place for 5 years and covers the costs of running the background check application.
Payment must be made during in-person enrollment. The best way to pay is with a credit card, and enrollment centers accept Visa®, MasterCard®, American Express®, and Discover credit cards. You can pay with money orders, company checks, or certified or cashier’s checks as long as they are made out to “IDEMIA” and are for the exact amount of the transaction.
Cash and personal checks are NOT accepted. No change or refunds will be given.
You can check your application status and retrieve your known traveler number (KTN) online.
Most people get their Known Traveler Number (KTN) in three to five days after being approved, but for some it can take up to sixty days. You will receive an email or phone notification with instructions on retrieving your KTN online. You may also check your application status online.
The assigned KTN must be used when booking travel. There is no TSA PreCheck® Application Program card.
Once you’re approved for TSA PreCheck®, you must enter the KTN into the “Known Traveler Number” field when you book a flight on any of the airlines that are participating. You can enter the KTN when making reservations online, over the phone with the airline’s reservation center, or through a travel management company. The KTN can also be entered into the frequent flyer profiles of participating airlines, where it will be saved for future reservations.
If you are not receiving TSA PreCheck® when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck.
Please visit the TSA PreCheck® website.
People who have an active TWIC® card can also get TSA PreCheck® Expedited Screening if they meet the program’s requirements.
The Credential Identification Number (CIN) is the first set of numbers printed under the barcode on the back of the TWIC® card. When making an airline reservation, enter this number in the Known Traveler Number (KTN) field:
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
If a CDL holder is approved for an active HME Threat Assessment, they can also get TSA PreCheck® Expedited Screening if they meet the program’s requirements.
When booking a flight, put the following in the Known Traveler Number (KTN) field: the two-letter abbreviation of the state that issued the CDL with the CDL ID number following it.
Example: Virginia CDL with ID# A67891234 KTN = VAA67891234
For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf
Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Download Adobe Acrobat Reader.
If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commissions website, ReportFraud.ftc.gov. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSA PreCheck® through a fraudulent website.
Name changes may take up to 45 days to complete and processing time varies by individual.
Here are the steps necessary to proceed with updating your profile:
- Send by email or fax a new photo ID from the government that shows your new name and proof that your name has changed, like a marriage certificate or court order.
- Acceptable e-mail formats are JPEG, PDF, and DOC.
- All documents must be legible – please ensure no glare.
- Marriage certificates must include a government seal.
- Please send the first page, the page where you change your name, and the page where you sign the divorce decree.
- For a name change, you can’t use a Social Security card or a birth certificate from the hospital.
- Some email programs turn big files into linked documents (ex google link). This is an invalid form of submission. Documents must be submitted as an attachment to the e-mail.
- Include the following information in the body of the message:
- NEW: Name split into first name, middle name, and last name segments
- Known Traveler Number (KTN)
- Please make sure that your KTN is the password for any attachments that you choose to protect with a password.
- E-mail address for name change documentation: [email protected]
- Please fax these documents to 540-373-0620 if you can’t send them by email. On each one, write your KTN.
- The TSA will update your profile within 45 days of getting your paperwork.
No, you can choose any gender on the TSA PreCheck® application, even if it doesn’t match the gender on your birth certificate, passport, or state ID. You can self-select Male, Female, or Another Gender as your gender.
On your TSA PreCheck® application, you can choose the gender that fits you best: Male, Female, or Another Gender. TSA will not require supporting documentation regarding your selection of gender. When you sign up with a gender that doesn’t match the one on your ID, you don’t need medical certification or a letter from a doctor.
Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. When someone applies for TSA PreCheck®, they can choose whether they are male, female, or another gender. This includes people who use a non-binary or gender non-conforming identity document.
There is no need for the gender on your ID to match the gender you choose on your TSA PreCheck® application. You can select Male, Female, or Another Gender as your gender when applying for TSA PreCheck®.
Yes, TSA requires all names used, current and past. You do not need to provide documents that prove you have previously used another name or alias. The name you use on the TSA PreCheck® application must match the name you use when you book your flight. Your name on the application must exactly match the name on your ID and proof of citizenship or immigration that you show at enrollment.
There is no need for the gender on your ID to match the gender you choose on your TSA PreCheck® application.
No. Even if your current gender is different from the gender you gave when you signed up for TSA PreCheck®, you will still be screened as long as your name, KTN, and date of birth on your reservation match the name, KTN, and date of birth that TSA has on file for you.
If you are a member of the TSA PreCheck® Application Program, you can call (855) 347-8371 during the week, from 8 a.m. to 8 p.m. m. and 10 p. m. ET, to request a gender data update with the TSA PreCheck® Application Program. Please note, updating your gender is not required to receive TSA PreCheck® screening. If your current gender is different from the gender you gave when you signed up for TSA PreCheck®, you can still get screened as long as the name and date of birth on your reservation match the name and date of birth on file with TSA.
No. Medical certification is not required to change the gender options on your TSA PreCheck® application. If you are a member of the TSA PreCheck® Application Program, you can call (855) 347-8371 during the week, from 8 a.m. to 8 p.m. m. and 10 p. m. ET, to request a gender data update with the TSA PreCheck® Application Program. Please note, updating your gender is not required to receive TSA PreCheck® screening. If your current gender is different from the gender you gave when you signed up for TSA PreCheck®, you can still get screened as long as the name and date of birth on your reservation match the name and date of birth on file with TSA.
